Debit Card Dispute Analyst
Seneca Resources, Winchester, VA, United States
Overview
We are looking for a detail-oriented
Debit Card Dispute Analyst
to join our team. This role involves reviewing, processing, and resolving debit card dispute claims while ensuring compliance with Visa/Mastercard regulations and internal policies. The ideal candidate will have experience in
chargebacks, transaction investigations, and financial operations
within a fast-paced environment.
Responsibilities
Review, investigate, and resolve debit card dispute cases
Process chargebacks, arbitration, and compliance cases through Visa/Mastercard
Analyze transactions and determine appropriate corrective actions
Communicate with financial institutions, merchants, and internal teams
Respond to escalated inquiries from customer service and branch teams
Maintain accurate case documentation and track progress
Ensure compliance with regulatory guidelines and company policies
Handle provisional credits and account adjustments
Perform general ledger entries related to dispute cases
Work with internal systems and databases to research and resolve cases
Assist in training and supporting junior team members
Required Qualifications
5–10 years of experience in
banking operations, dispute resolution, or chargebacks
Strong knowledge of
debit card disputes, Visa/Mastercard regulations, and chargeback processes
Experience in
transaction processing, financial analysis, or fraud/dispute investigations
Ability to analyze data and make sound decisions
Experience working in a
high-volume, fast-paced environment
Strong attention to detail and organizational skills
Proficiency in using multiple systems and tools simultaneously
Good communication and customer service skills
Preferred Qualifications
Experience in
credit unions or banking institutions
Exposure to
compliance, auditing, or financial regulations
Familiarity with
case management and dispute processing systems
About Seneca Resources
At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.
When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.
Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.
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We are looking for a detail-oriented
Debit Card Dispute Analyst
to join our team. This role involves reviewing, processing, and resolving debit card dispute claims while ensuring compliance with Visa/Mastercard regulations and internal policies. The ideal candidate will have experience in
chargebacks, transaction investigations, and financial operations
within a fast-paced environment.
Responsibilities
Review, investigate, and resolve debit card dispute cases
Process chargebacks, arbitration, and compliance cases through Visa/Mastercard
Analyze transactions and determine appropriate corrective actions
Communicate with financial institutions, merchants, and internal teams
Respond to escalated inquiries from customer service and branch teams
Maintain accurate case documentation and track progress
Ensure compliance with regulatory guidelines and company policies
Handle provisional credits and account adjustments
Perform general ledger entries related to dispute cases
Work with internal systems and databases to research and resolve cases
Assist in training and supporting junior team members
Required Qualifications
5–10 years of experience in
banking operations, dispute resolution, or chargebacks
Strong knowledge of
debit card disputes, Visa/Mastercard regulations, and chargeback processes
Experience in
transaction processing, financial analysis, or fraud/dispute investigations
Ability to analyze data and make sound decisions
Experience working in a
high-volume, fast-paced environment
Strong attention to detail and organizational skills
Proficiency in using multiple systems and tools simultaneously
Good communication and customer service skills
Preferred Qualifications
Experience in
credit unions or banking institutions
Exposure to
compliance, auditing, or financial regulations
Familiarity with
case management and dispute processing systems
About Seneca Resources
At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.
When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.
Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.
#J-18808-Ljbffr