Contractor - Savings & Membership
INSPYR Solutions, Pensacola, FL, United States
Debit Card Dispute Specialist (Junior Level)
To review, process, and resolve debit card dispute claims. This role involves researching and processing chargebacks, arbitration, or compliance cases with other financial institutions through Visa/Mastercard. The position also supports escalated member inquiries and works directly with merchants and internal teams to resolve disputes. The specialist must remain alert to fraud risks, account security threats, and loss prevention concerns. Work is performed under direct supervision.
Key Responsibilities
Review, process, and resolve routine debit card dispute cases by applying federal regulations, Visa
etwork rules, and internal policies
Research moderately complex adjustments and compile documentation from financial institutions, processors, and acquirers to support case development
Request additional information and documentation to clarify or resolve disputes within required timelines
Make decisions and recommendations within defined monetary limits
Track and monitor arbitration and compliance cases to minimize financial loss
Execute general ledger entries related to dispute cases and balances
Use internal systems and external tools (Visa databases, case management systems, communication tools) to research and resolve cases
Identify transactions eligible for chargebacks and manage provisional credit adjustments
Analyze member claims, transactions, and supporting documentation to determine appropriate resolution
Review account history and transaction activity to support dispute decisions
Investigate routine account issues and respond to actions from other financial institutions (e.g., chargebacks, pre-arbitration cases)
Maintain accurate documentation, scan and log case activity, and track progress
Resolve disputes related to PIN-based debit card transactions and more complex chargeback scenarios
Communicate with members, vendors, and financial institutions as needed
Stay informed on industry trends, regulatory changes, and fraud risks
Follow regulatory guidelines and consumer protection requirements
Assist with training and mentoring entry-level team members
Perform additional duties as assigned
Required Qualifications
Familiarity with debit card disputes, chargeback processes, or related financial transaction work
Exposure to accounting, auditing, research, or financial processing environments
Ability to analyze information, identify patterns, and make logical decisions
Experience handling financial transactions or working in a processing environment
Basic understanding of compliance and regulatory requirements
Ability to manage multiple tasks in a fast-paced, high-volume environment
Strong customer service and communication skills
Ability to interpret and apply policies, procedures, and regulations
Comfortable navigating multiple systems and adapting to new tools
Strong attention to detail, organization, and time management
Basic analytical and problem-solving skills
Preferred Qualifications
Experience in banking, credit unions, or financial services
Familiarity with dispute management systems or case management tools
Experience with compliance, fraud, or risk-related work
Basic database or reporting tool experience
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To review, process, and resolve debit card dispute claims. This role involves researching and processing chargebacks, arbitration, or compliance cases with other financial institutions through Visa/Mastercard. The position also supports escalated member inquiries and works directly with merchants and internal teams to resolve disputes. The specialist must remain alert to fraud risks, account security threats, and loss prevention concerns. Work is performed under direct supervision.
Key Responsibilities
Review, process, and resolve routine debit card dispute cases by applying federal regulations, Visa
etwork rules, and internal policies
Research moderately complex adjustments and compile documentation from financial institutions, processors, and acquirers to support case development
Request additional information and documentation to clarify or resolve disputes within required timelines
Make decisions and recommendations within defined monetary limits
Track and monitor arbitration and compliance cases to minimize financial loss
Execute general ledger entries related to dispute cases and balances
Use internal systems and external tools (Visa databases, case management systems, communication tools) to research and resolve cases
Identify transactions eligible for chargebacks and manage provisional credit adjustments
Analyze member claims, transactions, and supporting documentation to determine appropriate resolution
Review account history and transaction activity to support dispute decisions
Investigate routine account issues and respond to actions from other financial institutions (e.g., chargebacks, pre-arbitration cases)
Maintain accurate documentation, scan and log case activity, and track progress
Resolve disputes related to PIN-based debit card transactions and more complex chargeback scenarios
Communicate with members, vendors, and financial institutions as needed
Stay informed on industry trends, regulatory changes, and fraud risks
Follow regulatory guidelines and consumer protection requirements
Assist with training and mentoring entry-level team members
Perform additional duties as assigned
Required Qualifications
Familiarity with debit card disputes, chargeback processes, or related financial transaction work
Exposure to accounting, auditing, research, or financial processing environments
Ability to analyze information, identify patterns, and make logical decisions
Experience handling financial transactions or working in a processing environment
Basic understanding of compliance and regulatory requirements
Ability to manage multiple tasks in a fast-paced, high-volume environment
Strong customer service and communication skills
Ability to interpret and apply policies, procedures, and regulations
Comfortable navigating multiple systems and adapting to new tools
Strong attention to detail, organization, and time management
Basic analytical and problem-solving skills
Preferred Qualifications
Experience in banking, credit unions, or financial services
Familiarity with dispute management systems or case management tools
Experience with compliance, fraud, or risk-related work
Basic database or reporting tool experience
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