Order Management Representative
Trane Technologies, Grand Rapids, MI, United States
Overview
Job Summary: Our growing HVAC business is looking for a skilled problem solver to join our team as an Order Management Representative. We need an enthusiastic individual who can listen to customer service related issues and offer solutions to our Commercial Sales Offices.
Responsibilities
Develop and maintain positive working relationships with Commercial Sales Offices nationwide
Process released customer orders in Kodiak and MDP
Work with Engineering to ensure MDP spec file data is accurate
Answer incoming tickets from Sales Offices regarding order changes, order expedites, product returns, and other general inquiries
Research and resolve any customer issues
Attend production meetings and represent customer voice
Work cross-functionally with sales offices, product management, production, logistics, and shipping to meet customer requirements
Proactively keep current on product knowledge and customer service standard work
Use problem solving skills to improve processes
Qualifications
Associate’s Degree required; Bachelor’s Degree preferred.
3-5 years of experience in customer service, inside and/or outside sales, preferably in an industrial environment.
Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
Key Competencies
Must have excellent verbal, written, and interpersonal communication skills
Must show the ability to handle difficult situations while remaining professional and courteous
Must demonstrate the ability to build strategic relationships across functions of an organization
Must exhibit the ability to identify process improvement opportunities and take initiative to implement them
Must actively seek and apply new knowledge, assimilate information quickly, and contribute to a culture of learning
Benefits
Benefits kick in day one!
Medical, dental, vision
HSA & FSA Options
6% 401k match (vested immediately), plus an additional 2% of eligible pay in core contributions (after 3 years)
Tuition Assistance Program
Be Well Program
Employee Assistance Program
Compensation
Annual Base Salary Range Or Hourly Base Pay Range: $24.76 - $29.90
Compensation Type: Hourly
Incentive Eligible: No
Sales Commission Eligible: No
Disclaimer
We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Safety
Safety Sensitive Role: Yes. The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
Equal Opportunity
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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Job Summary: Our growing HVAC business is looking for a skilled problem solver to join our team as an Order Management Representative. We need an enthusiastic individual who can listen to customer service related issues and offer solutions to our Commercial Sales Offices.
Responsibilities
Develop and maintain positive working relationships with Commercial Sales Offices nationwide
Process released customer orders in Kodiak and MDP
Work with Engineering to ensure MDP spec file data is accurate
Answer incoming tickets from Sales Offices regarding order changes, order expedites, product returns, and other general inquiries
Research and resolve any customer issues
Attend production meetings and represent customer voice
Work cross-functionally with sales offices, product management, production, logistics, and shipping to meet customer requirements
Proactively keep current on product knowledge and customer service standard work
Use problem solving skills to improve processes
Qualifications
Associate’s Degree required; Bachelor’s Degree preferred.
3-5 years of experience in customer service, inside and/or outside sales, preferably in an industrial environment.
Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
Key Competencies
Must have excellent verbal, written, and interpersonal communication skills
Must show the ability to handle difficult situations while remaining professional and courteous
Must demonstrate the ability to build strategic relationships across functions of an organization
Must exhibit the ability to identify process improvement opportunities and take initiative to implement them
Must actively seek and apply new knowledge, assimilate information quickly, and contribute to a culture of learning
Benefits
Benefits kick in day one!
Medical, dental, vision
HSA & FSA Options
6% 401k match (vested immediately), plus an additional 2% of eligible pay in core contributions (after 3 years)
Tuition Assistance Program
Be Well Program
Employee Assistance Program
Compensation
Annual Base Salary Range Or Hourly Base Pay Range: $24.76 - $29.90
Compensation Type: Hourly
Incentive Eligible: No
Sales Commission Eligible: No
Disclaimer
We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Safety
Safety Sensitive Role: Yes. The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
Equal Opportunity
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
#J-18808-Ljbffr