Intake Specialist
Burnett Specialists, Baton Rouge, LA, United States
Entry-Level Intake Specialist
A prestigious and well-established personal injury law firm in Baton Rouge, LA is seeking an entry-level intake specialist to join their team. Known for delivering exceptional client service and achieving outstanding results, this firm prides itself on professionalism, compassion, and a client-first approach.
Position Overview:
The intake specialist serves as the first point of contact for prospective clients and plays a critical role in shaping the client experience. This individual will be responsible for handling inbound calls, evaluating potential cases, and ensuring a seamless and empathetic intake processparticularly for Spanish-speaking clients.
Key Responsibilities:
Serve as the primary point of contact for all incoming inquiries (phone, email, web)
Conduct initial client screenings and gather detailed case information
Communicate effectively in both English and Spanish to support a diverse client base
Assess case viability and escalate qualified leads to the appropriate legal team
Maintain accurate and detailed records within the firm's case management system
Provide a high level of professionalism, empathy, and urgency in all client interactions
Follow up with prospective clients to ensure engagement and retention
Collaborate closely with attorneys and staff to ensure a smooth onboarding process
Qualifications:
Prior experience in a law firm, call center, or client intake role preferred
Experience in personal injury or legal environment strongly preferred
Excellent communication and interpersonal skills
Strong attention to detail and organizational abilities
Ability to multitask in a fast-paced, high-volume environment
Proficiency with CRM or case management systems
A prestigious and well-established personal injury law firm in Baton Rouge, LA is seeking an entry-level intake specialist to join their team. Known for delivering exceptional client service and achieving outstanding results, this firm prides itself on professionalism, compassion, and a client-first approach.
Position Overview:
The intake specialist serves as the first point of contact for prospective clients and plays a critical role in shaping the client experience. This individual will be responsible for handling inbound calls, evaluating potential cases, and ensuring a seamless and empathetic intake processparticularly for Spanish-speaking clients.
Key Responsibilities:
Serve as the primary point of contact for all incoming inquiries (phone, email, web)
Conduct initial client screenings and gather detailed case information
Communicate effectively in both English and Spanish to support a diverse client base
Assess case viability and escalate qualified leads to the appropriate legal team
Maintain accurate and detailed records within the firm's case management system
Provide a high level of professionalism, empathy, and urgency in all client interactions
Follow up with prospective clients to ensure engagement and retention
Collaborate closely with attorneys and staff to ensure a smooth onboarding process
Qualifications:
Prior experience in a law firm, call center, or client intake role preferred
Experience in personal injury or legal environment strongly preferred
Excellent communication and interpersonal skills
Strong attention to detail and organizational abilities
Ability to multitask in a fast-paced, high-volume environment
Proficiency with CRM or case management systems