Communications Specialist
Johnson & Johnson Innovative Medicine, Charlotte, NC, United States
Job Function
Communications & Corporate/External Affairs
Job Sub Function
Internal Communications
Job Category
Professional
Job Locations
Charlotte, NC; Dallas, TX; Horsham, PA; Orlando, FL; Phoenix, AZ; Pittsburgh, PA; Raleigh, NC
Job Description
We are searching for a Communications Specialist to support the Patient Service Center (PSC) by developing and executing clear, tactical internal communications. The role creates and coordinates communication materials for learning initiatives, onboarding updates, process changes, and priority business communications, ensuring messages are clear, actionable, and consistently delivered to support adoption and execution across PSC.
Purpose
The Communications Specialist supports PSC by developing and executing clear, tactical internal communications, creating and coordinating communication materials for learning initiatives, onboarding updates, process changes, and priority business communications.
Responsibilities
Develop communication materials supporting onboarding, learning updates, launches, and process changes.
Draft tactical assets such as announcements, desk drops, job aids, leader talking points, recaps, and reinforcement materials.
Coordinate reviews, edits, approvals, and version control with stakeholders.
Support execution of communication rollout plans in partnership with program and learning teams.
Maintain organized communication assets aligned to approved sources of truth.
Track communication timelines, deliverables, and status updates.
Partner with learning and operations teams to align communication timing and format with frontline needs.
Other duties as assigned.
Required Qualifications
Bachelor’s degree in a related field.
A minimum of 4 years of experience in internal communications, learning communications, or content development.
Well versed in MS Office products (Teams, SharePoint, Word, PowerPoint, Excel, etc.).
Strong writing and editing skills.
Ability to translate complex information into clear, audience‑appropriate messaging.
Strong organization, follow‑through, and version control skills.
Experience supporting fast‑paced, cross‑functional environments.
Preferred Qualifications
Experience in healthcare, life sciences, or other regulated environments.
Experience supporting frontline, contact center, or operational teams.
Familiarity with learning, onboarding, or change communications.
Experience with AI/technology applications to optimize communications.
Equal Opportunity
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or (for internal employees) contact AskGS to be directed to your accommodation resource.
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Communications & Corporate/External Affairs
Job Sub Function
Internal Communications
Job Category
Professional
Job Locations
Charlotte, NC; Dallas, TX; Horsham, PA; Orlando, FL; Phoenix, AZ; Pittsburgh, PA; Raleigh, NC
Job Description
We are searching for a Communications Specialist to support the Patient Service Center (PSC) by developing and executing clear, tactical internal communications. The role creates and coordinates communication materials for learning initiatives, onboarding updates, process changes, and priority business communications, ensuring messages are clear, actionable, and consistently delivered to support adoption and execution across PSC.
Purpose
The Communications Specialist supports PSC by developing and executing clear, tactical internal communications, creating and coordinating communication materials for learning initiatives, onboarding updates, process changes, and priority business communications.
Responsibilities
Develop communication materials supporting onboarding, learning updates, launches, and process changes.
Draft tactical assets such as announcements, desk drops, job aids, leader talking points, recaps, and reinforcement materials.
Coordinate reviews, edits, approvals, and version control with stakeholders.
Support execution of communication rollout plans in partnership with program and learning teams.
Maintain organized communication assets aligned to approved sources of truth.
Track communication timelines, deliverables, and status updates.
Partner with learning and operations teams to align communication timing and format with frontline needs.
Other duties as assigned.
Required Qualifications
Bachelor’s degree in a related field.
A minimum of 4 years of experience in internal communications, learning communications, or content development.
Well versed in MS Office products (Teams, SharePoint, Word, PowerPoint, Excel, etc.).
Strong writing and editing skills.
Ability to translate complex information into clear, audience‑appropriate messaging.
Strong organization, follow‑through, and version control skills.
Experience supporting fast‑paced, cross‑functional environments.
Preferred Qualifications
Experience in healthcare, life sciences, or other regulated environments.
Experience supporting frontline, contact center, or operational teams.
Familiarity with learning, onboarding, or change communications.
Experience with AI/technology applications to optimize communications.
Equal Opportunity
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or (for internal employees) contact AskGS to be directed to your accommodation resource.
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