Customer Support Specialist - Manufacturing (Downers Grove)
JSG (Johnson Service Group, Inc.), Downers Grove, IL, United States
JSG is partnering with a leading supplier in the Aerospace industry and seeking customer Service Representative with Salesforce experience in a Manufacturing setting.
Skills
Management of assigned key accounts and/or market segment activity including order, quotation, conflict resolution, order entry, assisting in contract and account program administration, coordinating Production Readiness reviews.
Address and resolve customer inquiries and concerns regarding products, services, billing, etc. to maintain customer goodwill and ensure that we remain a supplier of choice.
Maintain accurate customer contact base and critical communication files for assigned accounts.
Develop a high knowledge base on the business’ products
Meet/Exceed Customer Satisfaction Goals
Develop a high level of understanding of the ERP system, Salesforce, Customer Service Portal experience
2-year Technical College and relevant experience or Bachelor’s degree in Business or Engineering preferred
2+ years of customer interface within engineered products preferred
Proficient in Microsoft suite skills, and basic internet searching
Customer Focused
Self-starter and creative thinking
Excellent verbal and written communication skills
Excellent interpersonal skills
Compensation will be based on skills and experience: $23.00-$26.00/hourly
#D800
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
Skills
Management of assigned key accounts and/or market segment activity including order, quotation, conflict resolution, order entry, assisting in contract and account program administration, coordinating Production Readiness reviews.
Address and resolve customer inquiries and concerns regarding products, services, billing, etc. to maintain customer goodwill and ensure that we remain a supplier of choice.
Maintain accurate customer contact base and critical communication files for assigned accounts.
Develop a high knowledge base on the business’ products
Meet/Exceed Customer Satisfaction Goals
Develop a high level of understanding of the ERP system, Salesforce, Customer Service Portal experience
2-year Technical College and relevant experience or Bachelor’s degree in Business or Engineering preferred
2+ years of customer interface within engineered products preferred
Proficient in Microsoft suite skills, and basic internet searching
Customer Focused
Self-starter and creative thinking
Excellent verbal and written communication skills
Excellent interpersonal skills
Compensation will be based on skills and experience: $23.00-$26.00/hourly
#D800
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.