Genesys Contact Center Consultant (Santa Clara)
Nasscomm, Santa Clara, CA, United States
Position: Contact Center Consultant (Genesis / SAP C4C / Salesforce Service Cloud)
Location: Santa Clara, CA
Duration: 5+ Months
Skill needed:
Genesis (Contact Center)
SAP C4C (Cloud for Customer)
Salesforce Service Cloud
Key Responsibilities
Implement and support contact center solutions (IVR, routing, omnichannel) using Genesis
Configure and integrate SAP C4C and Salesforce Service Cloud
Work on CTI / API integrations between contact center and CRM systems
Handle requirement gathering, configuration, testing, and production support
Must-Have
Strong contact center architecture & operations knowledge
Experience with CRM + contact center integration
Good stakeholder communication and ability to work remotely
Location: Santa Clara, CA
Duration: 5+ Months
Skill needed:
Genesis (Contact Center)
SAP C4C (Cloud for Customer)
Salesforce Service Cloud
Key Responsibilities
Implement and support contact center solutions (IVR, routing, omnichannel) using Genesis
Configure and integrate SAP C4C and Salesforce Service Cloud
Work on CTI / API integrations between contact center and CRM systems
Handle requirement gathering, configuration, testing, and production support
Must-Have
Strong contact center architecture & operations knowledge
Experience with CRM + contact center integration
Good stakeholder communication and ability to work remotely