Genesys Contact Center Consultant (Santa Clara)
BCforward, Santa Clara, CA, United States
Job Title:
Genesys Contact Center Consultant
Duration: 6+ Months (W2 contract)
Location: Santa Clara
Job Summary
We are seeking an experienced Contact Center Solutions Consultant with strong expertise in Genesis-based contact center platforms. The ideal candidate will have hands-on experience designing, implementing, and supporting customer service solutions, along with working knowledge of SAP Cloud for Customer (C4C) and Salesforce Service Cloud. This role requires full-time onsite presence in Santa Clara and close collaboration with business and technical teams.
Required Skills
Primary Skill:
Genesys Contact Center Platform
Secondary Skills:
SAP Cloud for Customer (C4C)
Salesforce Service Cloud
Genesys Contact Center Consultant
Duration: 6+ Months (W2 contract)
Location: Santa Clara
Job Summary
We are seeking an experienced Contact Center Solutions Consultant with strong expertise in Genesis-based contact center platforms. The ideal candidate will have hands-on experience designing, implementing, and supporting customer service solutions, along with working knowledge of SAP Cloud for Customer (C4C) and Salesforce Service Cloud. This role requires full-time onsite presence in Santa Clara and close collaboration with business and technical teams.
Required Skills
Primary Skill:
Genesys Contact Center Platform
Secondary Skills:
SAP Cloud for Customer (C4C)
Salesforce Service Cloud