Senior Project Manager – CCaaS / CRM (Genesys, Salesforce Service Cloud, SAP C4C
RevereIT LLC, Santa Clara, CA, United States
Job Description:
We are seeking an experienced IT Project Manager to lead the planning, execution, and delivery of technology initiatives focused on contact center and CRM platforms. This role involves managing project scope, timelines, budgets, and resources while ensuring strong stakeholder alignment. The ideal candidate will proactively identify risks, resolve issues, and ensure projects are delivered on time, within scope, and within budget. The role requires close coordination with cross-functional teams and consistent communication of project status and milestones.
Required Skills:
Strong experience in
Genesis - Contact Center
(6–9 years)
End-to-end
IT Project Management
(planning, execution, delivery)
Expertise in
project planning
(scope, schedule, budget, resource allocation)
Stakeholder management and cross-functional coordination
Risk management, issue tracking, and dependency handling
Status reporting and project governance
Required Qualifications:
6+ years of experience in IT Project Management
Proven experience managing
contact center technology projects
Strong communication and leadership skills
Experience working in onsite, fast-paced environments
Additional Skills:
SAP C4C - Cloud for Customer
(3–5 years)
Salesforce - Service Cloud
(3–5 years)
Experience with CRM and customer service platforms
Familiarity with enterprise-level project delivery frameworks
We are seeking an experienced IT Project Manager to lead the planning, execution, and delivery of technology initiatives focused on contact center and CRM platforms. This role involves managing project scope, timelines, budgets, and resources while ensuring strong stakeholder alignment. The ideal candidate will proactively identify risks, resolve issues, and ensure projects are delivered on time, within scope, and within budget. The role requires close coordination with cross-functional teams and consistent communication of project status and milestones.
Required Skills:
Strong experience in
Genesis - Contact Center
(6–9 years)
End-to-end
IT Project Management
(planning, execution, delivery)
Expertise in
project planning
(scope, schedule, budget, resource allocation)
Stakeholder management and cross-functional coordination
Risk management, issue tracking, and dependency handling
Status reporting and project governance
Required Qualifications:
6+ years of experience in IT Project Management
Proven experience managing
contact center technology projects
Strong communication and leadership skills
Experience working in onsite, fast-paced environments
Additional Skills:
SAP C4C - Cloud for Customer
(3–5 years)
Salesforce - Service Cloud
(3–5 years)
Experience with CRM and customer service platforms
Familiarity with enterprise-level project delivery frameworks