Product Manager – CCaaS / Amazon Connect (San Jose)
Tekgence Inc, San Jose, CA, United States
Product Manager – CCaaS / Amazon Connect
San Jose, CA (Local consultant Only)
We are looking for an experienced Product Manager to lead end-to-end delivery of Integrated Customer Experience solutions across contact center platforms, with strong focus on
Amazon Connect . The role involves gathering business requirements, managing product backlog, writing user stories, and partnering with Engineering, QA, and business teams to deliver scalable customer and agent experience solutions.
Key Responsibilities:
Translate business needs into scalable CCaaS solutions and manage product roadmap/backlog.
Define user stories, functional requirements, and acceptance criteria.
Support Agile delivery, sprint planning, UAT, release coordination, and production enhancements.
Drive feature improvements across
Amazon Connect
and support incident/change management.
Collaborate with stakeholders and provide issue resolution and operational support.
Required Skills:
6+ years IT experience, including 4+ years as Product Manager.
Experience with Contact Center / Customer Care technologies (phone, chat, chatbot, AI, email).
Hands-on experience with CCaaS platforms like
Amazon Connect , plus
Genesys ,
RingCentral , or
LivePerson.
Email- anchal.singh@tekgence.com
San Jose, CA (Local consultant Only)
We are looking for an experienced Product Manager to lead end-to-end delivery of Integrated Customer Experience solutions across contact center platforms, with strong focus on
Amazon Connect . The role involves gathering business requirements, managing product backlog, writing user stories, and partnering with Engineering, QA, and business teams to deliver scalable customer and agent experience solutions.
Key Responsibilities:
Translate business needs into scalable CCaaS solutions and manage product roadmap/backlog.
Define user stories, functional requirements, and acceptance criteria.
Support Agile delivery, sprint planning, UAT, release coordination, and production enhancements.
Drive feature improvements across
Amazon Connect
and support incident/change management.
Collaborate with stakeholders and provide issue resolution and operational support.
Required Skills:
6+ years IT experience, including 4+ years as Product Manager.
Experience with Contact Center / Customer Care technologies (phone, chat, chatbot, AI, email).
Hands-on experience with CCaaS platforms like
Amazon Connect , plus
Genesys ,
RingCentral , or
LivePerson.
Email- anchal.singh@tekgence.com