Communications Center Operator
VMP Healthcare & Community Living, West Allis, WI, United States
Be the Calm in the Storm — Join VMP Healthcare as a Communications Center Operator!
Are you quick-thinking, poised under pressure, and passionate about helping others? VMP is looking for a confident and compassionate Communications Center Operator to be the vital voice connecting our residents, staff, and emergency teams. In this pivotal role, you’ll be the first point of contact—whether it's answering incoming calls with professionalism, directing urgent information swiftly, or coordinating emergency response communications with precision and care. If you thrive in fast-paced environments and take pride in being the calm, reassuring presence during critical moments, we want you on our team.
VMP is dedicated to delivering comprehensive senior healthcare and community living services in alignment with our core values; Integrity, Respect, Compassion, Excellence, Teamwork, Community, and Fun.
Our vision is to spearhead the evolution of the senior living industry towards a dynamic future, driven by innovative and resident-focused clinical and administrative solutions.
Onsite, 56 hours per pay-period (bi-weekly)
Rotating the following schedule:
Week 1: Monday 3pm-11pm, Wednesday 7am-3pm, Thursday 7am-3pm & Friday 7am-3pm
Week 2: Monday 7am-3pm, Wednesday 7am-3pm & Friday 7am-3pm
No weekends!!!
Rotating Holidays
Compensation: $15.00-$19.00 per hour, dependent on experience
What’s In It For You
Insurance: Medical, Dental, Vision, Life, Short-Term and Long-Term Disability, Accident and Critical Illness
Educational Opportunities for Career Advancement
403b Retirement Plan and Roth IRA
Employee Assistance Program
Employee Referral Program
Paid Time Off
Education Requirements
High school diploma
One to three months related experience or equivalent combination of education and experience.
Essential Functions of the Job
Security Systems & Emergency Response
Maintain full working knowledge of emergency procedures and facility codes.
Respond to and document emergency codes according to departmental policies.
Provide immediate and accurate notification to all emergency responders (Fire, Rescue, Nursing, Security, etc.).
Make timely emergency and general announcements via the public address system.
Facility Call Center Operations
Answer all incoming calls promptly, politely, and professionally.
Direct calls to the appropriate parties or take detailed messages.
Follow answering service protocols and maintain strict confidentiality.
Uphold the department's greeting standards and service expectations.
Reception & Visitor Support
Greet and register visitors, directing them to the appropriate locations.
Provide accurate directions throughout the VMP campus.
Maintain a courteous, positive, and professional demeanor in all interactions.
Paging & Internal Communications
Page staff, residents, and others as required, ensuring clarity and professionalism.
Adhere to procedural guidelines for public address announcements.
Use discretion to minimize resident disturbances.
Page digital and text pagers as needed.
What you can expect from us upon our receipt of your application
The Hiring Manager will contact you within 1-2 business days of your application submission
Complete 1-2 interview(s) and meet with immediate supervisor and mentor
Upon receiving the job offer, complete onboarding paperwork through Paycor
Paid New-Hire Orientation
Continuous training from mentor
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Are you quick-thinking, poised under pressure, and passionate about helping others? VMP is looking for a confident and compassionate Communications Center Operator to be the vital voice connecting our residents, staff, and emergency teams. In this pivotal role, you’ll be the first point of contact—whether it's answering incoming calls with professionalism, directing urgent information swiftly, or coordinating emergency response communications with precision and care. If you thrive in fast-paced environments and take pride in being the calm, reassuring presence during critical moments, we want you on our team.
VMP is dedicated to delivering comprehensive senior healthcare and community living services in alignment with our core values; Integrity, Respect, Compassion, Excellence, Teamwork, Community, and Fun.
Our vision is to spearhead the evolution of the senior living industry towards a dynamic future, driven by innovative and resident-focused clinical and administrative solutions.
Onsite, 56 hours per pay-period (bi-weekly)
Rotating the following schedule:
Week 1: Monday 3pm-11pm, Wednesday 7am-3pm, Thursday 7am-3pm & Friday 7am-3pm
Week 2: Monday 7am-3pm, Wednesday 7am-3pm & Friday 7am-3pm
No weekends!!!
Rotating Holidays
Compensation: $15.00-$19.00 per hour, dependent on experience
What’s In It For You
Insurance: Medical, Dental, Vision, Life, Short-Term and Long-Term Disability, Accident and Critical Illness
Educational Opportunities for Career Advancement
403b Retirement Plan and Roth IRA
Employee Assistance Program
Employee Referral Program
Paid Time Off
Education Requirements
High school diploma
One to three months related experience or equivalent combination of education and experience.
Essential Functions of the Job
Security Systems & Emergency Response
Maintain full working knowledge of emergency procedures and facility codes.
Respond to and document emergency codes according to departmental policies.
Provide immediate and accurate notification to all emergency responders (Fire, Rescue, Nursing, Security, etc.).
Make timely emergency and general announcements via the public address system.
Facility Call Center Operations
Answer all incoming calls promptly, politely, and professionally.
Direct calls to the appropriate parties or take detailed messages.
Follow answering service protocols and maintain strict confidentiality.
Uphold the department's greeting standards and service expectations.
Reception & Visitor Support
Greet and register visitors, directing them to the appropriate locations.
Provide accurate directions throughout the VMP campus.
Maintain a courteous, positive, and professional demeanor in all interactions.
Paging & Internal Communications
Page staff, residents, and others as required, ensuring clarity and professionalism.
Adhere to procedural guidelines for public address announcements.
Use discretion to minimize resident disturbances.
Page digital and text pagers as needed.
What you can expect from us upon our receipt of your application
The Hiring Manager will contact you within 1-2 business days of your application submission
Complete 1-2 interview(s) and meet with immediate supervisor and mentor
Upon receiving the job offer, complete onboarding paperwork through Paycor
Paid New-Hire Orientation
Continuous training from mentor
#J-18808-Ljbffr