Desktop Support Engineer – Buffalo, NY
Dox Electronics, Inc., Buffalo, NY, United States
Looking for a change, join the Dox Team!
Dox Electronics Inc. is looking to add a Desktop Support Engineer to our team. The ideal candidate will be responsible for providing exceptional customer support to Dox’s client base, performing end user support from both an in person and remote capability. This position requires excellent listening skills to understand issues and take corrective actions. Candidates will work with a multitude of clients in all different industries. Every day is a different experience!
We love what we do, and we make a difference every day!
The Dox Difference
We are Security - focused!
In Business for 39 years!
Average Engineer tenure of 15+ years – This may be your last job!
Pet-friendly office
Office Happy Hours
Weekly company sponsored lunches
Pool Table, Ping Pong, and Arcade games
Benefits
100% paid medical for single
100% paid dental for single
Paid vacations and holidays
Paid technology training and classes
Paid life insurance
Flexible Spending Account (FSA) program
401K program
3% Safe Harbor 401K plan without employee matching contributions
Work from home options
Ideal candidates should have an Associate’s or bachelor’s degree in a related field (or 1-3 years of relevant industry experience) and be highly motivated and thrive working in a fast paced, deadline driven, customer focused environment.
Position Responsibilities include:
Provide first level technical support maintain customer desktops
Deploy and maintain windows and third party patches
Perform onsite and remote troubleshooting
Listening to clients’ concerns and works solutions
Provide hands on support for Senior Engineers
Develop and maintain documentation
Delivering the highest degree of customer satisfaction
Escalating problems within parameters
Developing and maintaining client relationships
Identifying opportunities to expand or extend existing services
Communicating effectively with customers and Dox employees
Skills and Experience:
Network + and or A+ Certifications
Intermediate troubleshooting and repair skills
Intermediate Windows 7/8/10/11 implementation, administration and troubleshooting skills
Intermediate mobile device troubleshooting of IOS and Android devices
Basic working knowledge of:
Virtualization – (Servers and Workstations)
Microsoft Windows Server Operating Systems
Server Hardware
Office 365 use (Email, SharePoint, OneDrive, Teams)
Ability to follow through until completion
Effective written and verbal communication skills
Strong organizational skills
Strong problem resolutions skills
Work Authorization:
US Citizenship or Green Card
If you are interested in learning more or setting up an Interview, please click "Apply Now" below or Call (585) 295-1932.
Dox performs assessments all over the USA and has a separate project team for remediation.
#J-18808-Ljbffr
Dox Electronics Inc. is looking to add a Desktop Support Engineer to our team. The ideal candidate will be responsible for providing exceptional customer support to Dox’s client base, performing end user support from both an in person and remote capability. This position requires excellent listening skills to understand issues and take corrective actions. Candidates will work with a multitude of clients in all different industries. Every day is a different experience!
We love what we do, and we make a difference every day!
The Dox Difference
We are Security - focused!
In Business for 39 years!
Average Engineer tenure of 15+ years – This may be your last job!
Pet-friendly office
Office Happy Hours
Weekly company sponsored lunches
Pool Table, Ping Pong, and Arcade games
Benefits
100% paid medical for single
100% paid dental for single
Paid vacations and holidays
Paid technology training and classes
Paid life insurance
Flexible Spending Account (FSA) program
401K program
3% Safe Harbor 401K plan without employee matching contributions
Work from home options
Ideal candidates should have an Associate’s or bachelor’s degree in a related field (or 1-3 years of relevant industry experience) and be highly motivated and thrive working in a fast paced, deadline driven, customer focused environment.
Position Responsibilities include:
Provide first level technical support maintain customer desktops
Deploy and maintain windows and third party patches
Perform onsite and remote troubleshooting
Listening to clients’ concerns and works solutions
Provide hands on support for Senior Engineers
Develop and maintain documentation
Delivering the highest degree of customer satisfaction
Escalating problems within parameters
Developing and maintaining client relationships
Identifying opportunities to expand or extend existing services
Communicating effectively with customers and Dox employees
Skills and Experience:
Network + and or A+ Certifications
Intermediate troubleshooting and repair skills
Intermediate Windows 7/8/10/11 implementation, administration and troubleshooting skills
Intermediate mobile device troubleshooting of IOS and Android devices
Basic working knowledge of:
Virtualization – (Servers and Workstations)
Microsoft Windows Server Operating Systems
Server Hardware
Office 365 use (Email, SharePoint, OneDrive, Teams)
Ability to follow through until completion
Effective written and verbal communication skills
Strong organizational skills
Strong problem resolutions skills
Work Authorization:
US Citizenship or Green Card
If you are interested in learning more or setting up an Interview, please click "Apply Now" below or Call (585) 295-1932.
Dox performs assessments all over the USA and has a separate project team for remediation.
#J-18808-Ljbffr