Director, Contact Center Technology & Design

A leading technology provider in Morrisville, North Carolina is looking for a seasoned leader to manage Contact Center operations. This role requires over 5 years of experience in IVR design and routing within a Contact Center environment. Responsibilities include mentoring team members, designing IVR flows, and ensuring all related technology platforms operate smoothly. Benefits include medical, dental, vision plans, 401(k) with company match, and a supportive, inclusive work environment.
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