Waveguide LLC is hiring: AUDIO VISUAL MANAGER in Boston
Waveguide LLC, Boston, MA, United States
$110,000-$123,000
Waveguide is an internationally renowned independent consultant in audiovisual design, information technology design, acoustics consulting, on‑site technology management and workplace data analytics. Founded in 1996, Waveguide is headquartered in Charlotte, North Carolina, with regional consulting locations in Atlanta, Los Angeles, New York, Chicago, Houston, Raleigh, Tampa and Portland. Our award‑winning designers and consultants create world‑class communication environments that look as good as they perform. And our data analytics solutions empower facility managers with the resource insights they need to optimize building performance and our clients’ technology investment. Our trusted AV operations teams are among the most experienced and highly qualified in our industry. They are at our clients’ side to tackle the daily technical and logistical challenges of their meetings and events so they can focus on what matters most. At Waveguide, we build relationships. Whether it’s your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how we apply our expertise to meet our clients’ needs.
We are seeking associates who are passionate, creative thinkers and who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients’ most challenging questions. Within Compass Group, Waveguide is part of the Eurest family that provides dining services to local, regional and national companies across the United States. Services include operating employee dining centers, on‑site catering, executive dining rooms, and other managed services.
Job Summary
Waveguide’s hospitality team believes in using technology to elevate the human connection by inspiring confidence in our client partners. The confidence our world‑class audiovisual technology hospitality team inspires allows our clients to deliver events that drive engagement – the gold standard of any successful meeting. To do that, our hospitality team is guided by our HERO ethos, which ensures we observe, respect and reflect our clients’ unique culture back to each attendee at all meetings and events.
Hospitality – Always listening
Excellence – Always improving
Resilience – Always flexible
Ownership – Always trusted
That’s where the Technology Hospitality Manager comes in. The Manager’s main role is to provide multi‑site or single‑site management of the hospitality service they are overseeing. Managers are by nature managing people, either on their team or a third‑party team working towards the delivery of a program or project.
The Technology Hospitality Manager’s responsibility is to ensure the onsite delivery of technology hospitality and the positive relationship with all client leadership and client frontline team members as well as establish themselves as the primary point of contact for the client onsite. Their main focus will be to provide consistent communication with the client as well as establish and implement the Waveguide policies, standards, procedures, and guidelines across the client portfolio. They will also need to understand all business technology platforms to be able to interface and coordinate additional technical support for the client conference center locations. The Technology Hospitality Manager should have a strong base knowledge in all things audiovisual, but will primarily deal day to day with the management of the teams and team members themselves.
The Technology Hospitality Manager will report to the Director, Account Operations and will also be attending to all client sites within that client’s portfolio.
Responsibilities
Develop a weekly cadence with the Managers at all client sites
Develop a weekly cadence with the client managers and client stakeholders at all sites
Assisting the Director with end‑to‑end talent acquisition and performance management
Gather and report all administrative and financial data back to Director, Account Operations on a regular basis
Ensure that all AV technical requirements are met by managing and directing the efforts of each client site and its Technology Hospitality Manager or Client Experience Manager
Oversee the development of all QBR and MBR presentations
Receive and review all client data regarding preventative maintenance, room inventory, room utilization, etc. from client management
Ensure all employees are actively engaged with their team members for communication, culture and training
Hold all managers accountable to their individual duties and assignments
Demonstrate consistent availability and prompt responsiveness to all inquiries from Waveguide Leadership and Clients
Oversee the preparation and management of quarterly reporting of AV support, room checks and industry trends in partnership with Client and other vendors
Maintain executive relationships with all subcontractors and vendors of Technology Hospitality
Act as escalation point for all operational items for assigned accounts
Responsible for the operational efficiency and financial performance of the Technology Hospitality solution at all assigned accounts
Represent the Technology Hospitality solution to primary clients at assigned accounts
Setup and coordinate weekly and monthly scheduled meetings with Lead Technicians
Be responsible for timesheets, PTO, backfill, HR issues, etc. unless escalation to director is required
Communicate with Director on health of account, and collaboration with director to bring any issues or new opportunities to HC/Hospitality Leadership as needed
Learn more about the Compass Story: https://info.flclearinghouse.com/
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Waveguide.pdf
Applications are accepted on an ongoing basis.
Waveguide maintains a drug‑free workplace.
Req ID: 1510602
Waveguide
XUE BAI
#J-18808-Ljbffr
Waveguide is an internationally renowned independent consultant in audiovisual design, information technology design, acoustics consulting, on‑site technology management and workplace data analytics. Founded in 1996, Waveguide is headquartered in Charlotte, North Carolina, with regional consulting locations in Atlanta, Los Angeles, New York, Chicago, Houston, Raleigh, Tampa and Portland. Our award‑winning designers and consultants create world‑class communication environments that look as good as they perform. And our data analytics solutions empower facility managers with the resource insights they need to optimize building performance and our clients’ technology investment. Our trusted AV operations teams are among the most experienced and highly qualified in our industry. They are at our clients’ side to tackle the daily technical and logistical challenges of their meetings and events so they can focus on what matters most. At Waveguide, we build relationships. Whether it’s your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how we apply our expertise to meet our clients’ needs.
We are seeking associates who are passionate, creative thinkers and who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients’ most challenging questions. Within Compass Group, Waveguide is part of the Eurest family that provides dining services to local, regional and national companies across the United States. Services include operating employee dining centers, on‑site catering, executive dining rooms, and other managed services.
Job Summary
Waveguide’s hospitality team believes in using technology to elevate the human connection by inspiring confidence in our client partners. The confidence our world‑class audiovisual technology hospitality team inspires allows our clients to deliver events that drive engagement – the gold standard of any successful meeting. To do that, our hospitality team is guided by our HERO ethos, which ensures we observe, respect and reflect our clients’ unique culture back to each attendee at all meetings and events.
Hospitality – Always listening
Excellence – Always improving
Resilience – Always flexible
Ownership – Always trusted
That’s where the Technology Hospitality Manager comes in. The Manager’s main role is to provide multi‑site or single‑site management of the hospitality service they are overseeing. Managers are by nature managing people, either on their team or a third‑party team working towards the delivery of a program or project.
The Technology Hospitality Manager’s responsibility is to ensure the onsite delivery of technology hospitality and the positive relationship with all client leadership and client frontline team members as well as establish themselves as the primary point of contact for the client onsite. Their main focus will be to provide consistent communication with the client as well as establish and implement the Waveguide policies, standards, procedures, and guidelines across the client portfolio. They will also need to understand all business technology platforms to be able to interface and coordinate additional technical support for the client conference center locations. The Technology Hospitality Manager should have a strong base knowledge in all things audiovisual, but will primarily deal day to day with the management of the teams and team members themselves.
The Technology Hospitality Manager will report to the Director, Account Operations and will also be attending to all client sites within that client’s portfolio.
Responsibilities
Develop a weekly cadence with the Managers at all client sites
Develop a weekly cadence with the client managers and client stakeholders at all sites
Assisting the Director with end‑to‑end talent acquisition and performance management
Gather and report all administrative and financial data back to Director, Account Operations on a regular basis
Ensure that all AV technical requirements are met by managing and directing the efforts of each client site and its Technology Hospitality Manager or Client Experience Manager
Oversee the development of all QBR and MBR presentations
Receive and review all client data regarding preventative maintenance, room inventory, room utilization, etc. from client management
Ensure all employees are actively engaged with their team members for communication, culture and training
Hold all managers accountable to their individual duties and assignments
Demonstrate consistent availability and prompt responsiveness to all inquiries from Waveguide Leadership and Clients
Oversee the preparation and management of quarterly reporting of AV support, room checks and industry trends in partnership with Client and other vendors
Maintain executive relationships with all subcontractors and vendors of Technology Hospitality
Act as escalation point for all operational items for assigned accounts
Responsible for the operational efficiency and financial performance of the Technology Hospitality solution at all assigned accounts
Represent the Technology Hospitality solution to primary clients at assigned accounts
Setup and coordinate weekly and monthly scheduled meetings with Lead Technicians
Be responsible for timesheets, PTO, backfill, HR issues, etc. unless escalation to director is required
Communicate with Director on health of account, and collaboration with director to bring any issues or new opportunities to HC/Hospitality Leadership as needed
Learn more about the Compass Story: https://info.flclearinghouse.com/
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Waveguide.pdf
Applications are accepted on an ongoing basis.
Waveguide maintains a drug‑free workplace.
Req ID: 1510602
Waveguide
XUE BAI
#J-18808-Ljbffr