Graduate Enrollment Communication Counselor Job at San Jose State University in

Job Summary

The Graduate Enrollment Communication Counselor is responsible for communicating with and advising prospective graduate students and applicants on enrollment requirements at San Jose State University (SJSU). The GEM Communication Counselor is primarily responsible for supporting a communication system that attracts, recruits, and enrolls academically qualified, and socially conscious populations of graduate students to ensure enrollment goals are met. As a representative for San Jose State University, this position maintains a high level of knowledge of requirements, processes, and regulations to facilitate students' decisions to apply and attend SJSU. The incumbent primarily provides accurate and timely information via the phone, email, messaging, social media, and other technology such as chat sessions, and a CRM to help students better understand the application and enrollment processes; but will also support prospective students through some virtual advising, information sessions, and drop-in sessions. In addition, they will represent SJSU at a few graduate recruitment and yield activities, workshops, and events. The objective in all interactions is to provide excellent customer service, accurate information regarding policies and procedures in the expected timeframe and actively collaborate to establish cordial and collegial relationships with other university staff, graduate program coordinators, and those contacting the Graduate Enrollment Management office.

Key Responsibilities

Graduate Enrollment Communication and Technology

Graduate Enrollment Counseling and Advising

Graduate Enrollment Recruitment Activities, Planning, and Travel

Assist with general functioning and events at GEM and the College of Graduate Studies

Knowledge, Skills & Abilities

Ability to advise prospective students, applicants, newly admitted students, college staff, and other partners individually and in group settings on complex related matters; determine courses of action and proper techniques to utilize while engaged with individuals in personal interactions

Ability to interact with a variety of internal partners from Academic and Student Affairs to the Office of the President, communicating effectively and professionally; as well as colleagues, the university community, and the public

Must possess excellent oral and written communication skills

Must possess excellent customer service and public relations skills

Ability to interpret and apply program rules and regulations

Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus

Ability to maintain confidentiality and appropriately handle sensitive communications with students, employees and external agencies

Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible

Knowledge of technology and software applications such as: word processing, spreadsheet, database management, and communication tools

Ability to learn student administration PeopleSoft, Filemaker, OnBase, CRM, and similar programs

Ability to effectively balance competing demands to serve students within established service standards for Graduate Enrollment Management and to alert management if the service standard cannot reasonably be met

Ability to identify and resolve student concerns with enrollment processes and procedures

Working knowledge of document types such as transcripts, forms, and test scores

Knowledge of university enrollment requirements and the graduate application process

Required Qualifications

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a jobrelated field

Two years of professional experience in one of the student services program areas or in a related field; A master's degree in a jobrelated field may be substituted for one year of professional experience

License

A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.

Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.

Preferred Qualifications

Bachelor's degree (Master's degree in a related-field preferred)

2+ years working in a student services position

Demonstrated experience working in a higher education enrollment management environment, preferably experience working with graduate applicants/students providing education advising and enrollment counseling

Demonstrated work experience in communicating admissions and or student services policies and procedures to prospective graduate students and university constituents

Demonstrated excellent written and oral communication skills

Demonstrated knowledge of PeopleSoft, and customer service-based technology systems or demonstrated ability to learn or be trained in a broad range of technology systems

Compensation

Classification: Student Services Professional II
Anticipated Hiring Range: $5,083/month - $5,334/month
CSU Salary Range: $5,083/month - $7,228/month

San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

Resume

Letter of Interest

All applicants must apply within the specified application period: January 4, 2026 through January 17, 2026 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at policy/9779821/latest/ and questions may be sent to .

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San Jose State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at or by email at .

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at or by email at .

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San Jose State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San Jose State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

#LI-RC1

In Summary: The Graduate Enrollment Communication Counselor is responsible for communicating with and advising prospective graduate students and applicants on enrollment requirements at San Jose State University . The incumbent primarily provides accurate and timely information via the phone, email, messaging, social media, and other technology such as chat sessions, and a CRM to help students better understand the application and enrollment processes .

En Español:

Resumen del trabajo El Consejero de Comunicación para la Inscripción Graduada es responsable de comunicarse y asesorar a los futuros estudiantes de posgrado y solicitantes sobre los requisitos de inscripción en la Universidad Estatal de San José (SJSU). El consejero de comunicación GEM se encarga principalmente de apoyar un sistema de comunicaciones que atrae, recluta e inscribe a poblaciones académicas calificadas y socialmente conscientes de estudiantes graduados para garantizar el cumplimiento de las metas de matriculación. El objetivo de todas las interacciones es proporcionar un excelente servicio al cliente, información precisa sobre políticas y procedimientos en el plazo esperado y ayudar activamente a establecer relaciones cordiales y colegial con otros empleados universitarios, coordinadores de programas de posgrado y aquellos que se comunican con la oficina de Gestión del Registro Graduado. Responsabilidades clave Comunicación y Tecnología de Ingreso Graduados Asesoramiento y asesoramiento para actividades de reclutamiento, planificación y viajes con funcionamiento general y eventos en GEM y la Facultad de Estudios de Posgrado Conocimiento, Habilidades & Capacidades La capacidad de asesorar individualmente y en entornos profesionales relacionados con asuntos complejos. Entre los candidatos estatales seleccionados para el puesto deben obtener una licencia de conducir del Estado de California dentro de 10 días de la contratación de acuerdo con las regulaciones del Departamento de Vehículos Motorizados de California. Una vez contratado, el empleado debe completar exitosamente el Programa de Capacitación de Conductores Defensivos proporcionado por el estado de California para los campus de la Universidad Estatal de California . Calificaciones Preferentes Licenciatura (maestría en un campo relacionado preferido) 2+ años trabajando en una posición de servicios estudiantiles Experiencia demostrada de trabajo en un entorno de gestión de inscripción en educación superior, preferiblemente experiencia trabajando con solicitantes / estudiantes graduados que brindan asesoramiento educativo y asesoría en inscripción Para obtener más información sobre los programas disponibles, consulte el resumen de beneficios para empleados. Procedimiento de solicitud Haga clic en Aplicar ahora para completar la aplicación de empleo en línea SJSU y adjunta los siguientes documentos: Carta de Curso de Todos los solicitantes deben solicitar dentro del período de solicitud especificado: 4 de enero de 2026 a 17 de Enero de 2026. Esta posición está abierta hasta que se complete; sin embargo, las solicitudes recibidas después de haber comenzado la detección serán consideradas a discreción de la universidad. Política de vacunación del personal de la CSU Contacto La CSU recomienda encarecidamente que todas las personas que tengan acceso en persona a cualquier programa o actividad (en o fuera del campus) operada o controlada por la Universidad sigan las recomendaciones de vacunas contra COVID-19 adoptadas por los Centros de Prevención y Enfermedades de Estados Unidos (CDC) y el Departamento de Salud de California (CDPH) con registros adicionales aplicables a su edad pública, condiciones médicas y otras indicaciones pertinentes de cumplimiento de políticas laborales. SJSU emitirá una oferta contingente de empleo al candidato seleccionado, que puede ser cancelada si la verificación de antecedentes revela información descalificadora y/o se descubre que el candidato ha retenido o falsificado información a sabiendas. La falta de completar satisfactoriamente la comprobación de antecesores puede afectar el continuo empleo de un empleado actual de CSU a quien se le ofreció el puesto en base contingente. También se requiere que el titular informe rápidamente cualquier conocimiento de un posible incidente relacionado con el Título IX a la Oficina del Título XI o denuncie toda discriminación, hostigamiento y/o represalia a la oficina de Igualdad de Opportunidades. Jeanne Clery Divulgación de Política de Seguridad en el Campus y Estadísticas sobre Delitos Sexualmente Asaltos e información acerca del programa de prevención de drogas y ataques sexuales. La ASR también contiene estadísticas de crímenes contra incendios cometidos por las instalaciones de San Jose State University durante los últimos tres años. Una copia en papel de la AFSR está disponible a petición poniéndose en contacto con la Oficina de Vivienda por teléfono o por correo electrónico en . Autoridad de Seguridad del Campus - De acuerdo con Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) y política sistemática CSU, esta posición está sujeta a revisión continua para ser designada como una autoridad de seguridad del campus.