Admissions Communications Counselor
The California State University, San Jose, CA, United States
Job Summary
Reporting to the Associate Director of Enrollment Management Communication, the Admission Communication Counselor supports the full communication cycle from pre-application through enrollment. This role serves as a key point of contact for prospective and admitted students and their families, providing accurate and timely information via phone, email, chat, social media, and other communication technologies. The incumbent maintains expert knowledge of CSU and SJSU admission policies and processes and helps guide students through application, admission, and enrollment steps.
Key Responsibilities
Provide timely and accurate information to students and families regarding recruitment, application, admission, and enrollment processes
Explain the CalStateApply application process and MySJSU account requirements
Communicate with students through phone, email, live chat, Chatbot, social media, and other platforms
Review and verify submitted documents to determine admission eligibility
Interpret and apply CSU, Chancellor’s Office, federal, and campus admission policies
Assist students in resolving concerns related to application or admission status
Troubleshoot MySJSU student account issues
Collaborate with Enrollment Management, Graduate Admissions, and other campus departments to address student inquiries
Document communication workflows and maintain accurate records
Participate in departmental meetings and ongoing training related to policy and process updates
Knowledge, Skills & Abilities
Interact effectively and professionally with a variety of internal partners from Academic and Student Affairs to the Office of the President
Excellent oral and written communication skills
Strong customer service and public relations skills
Knowledge of methods, procedures, practices, and activities of the program area
Ability to interpret and apply program rules and regulations
Rapidly acquire a general knowledge of the overall operation, functions, and programs of the campus
Identify conflict, problem solve, and resolve student problems and concerns efficiently
Knowledge of English grammar, business writing, punctuation, and spelling
Collect, compile, analyze, and evaluate data; make verbal or written presentations based on these data
Advise students individually and in groups on routine matters where required
Recognize multicultural, multi-gendered, and multi-aged value systems and work accordingly
Knowledge of technology and software applications such as word processing, spreadsheet, database management, and communication tools
Advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques in personal interactions
Recognize patterns in student inquiries and communicate those patterns to management
Prioritize inquiries across media to address time-sensitive concerns with greater urgency
Identify and resolve student concerns with enrollment processes and procedures
Working knowledge of document types such as transcripts, forms, and test scores
Quickly learn and adapt to new policies and procedures, and consistently communicate changes to students, families, and campus constituents using a variety of media
Communicate with constituents in a professional and respectful manner
Required Qualifications
Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job‑related field
Two (2) years of professional experience in a student services program area or related field; a master’s degree in a job‑related field may substitute for one year of experience
Preferred Qualifications
Bachelor’s Degree
Two (2+) years working in a student services position
Experience providing education advising and counseling services to students
Knowledge of applicable University policies, procedures, and experience in Admissions or Records, or demonstrable ability to learn
Ability to analyze and interpret documents and requirements, and disseminate information to other staff
Excellent written and oral communication skills
Knowledge of PeopleSoft or demonstrated ability to learn a broad range of technology systems
Compensation
Classification: Student Services Professional II
Anticipated Hiring Range: $5,083/month
CSU Salary Range: $5,083/month - $7,228/month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.
Application Procedure
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
Resume
Letter of Interest
All applicants must apply within the specified application period: March 3, 2026 through March 17, 2026 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Contact Information
jobs@sjsu.edu
408-924-2252
Equal Employment Statement
San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
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Reporting to the Associate Director of Enrollment Management Communication, the Admission Communication Counselor supports the full communication cycle from pre-application through enrollment. This role serves as a key point of contact for prospective and admitted students and their families, providing accurate and timely information via phone, email, chat, social media, and other communication technologies. The incumbent maintains expert knowledge of CSU and SJSU admission policies and processes and helps guide students through application, admission, and enrollment steps.
Key Responsibilities
Provide timely and accurate information to students and families regarding recruitment, application, admission, and enrollment processes
Explain the CalStateApply application process and MySJSU account requirements
Communicate with students through phone, email, live chat, Chatbot, social media, and other platforms
Review and verify submitted documents to determine admission eligibility
Interpret and apply CSU, Chancellor’s Office, federal, and campus admission policies
Assist students in resolving concerns related to application or admission status
Troubleshoot MySJSU student account issues
Collaborate with Enrollment Management, Graduate Admissions, and other campus departments to address student inquiries
Document communication workflows and maintain accurate records
Participate in departmental meetings and ongoing training related to policy and process updates
Knowledge, Skills & Abilities
Interact effectively and professionally with a variety of internal partners from Academic and Student Affairs to the Office of the President
Excellent oral and written communication skills
Strong customer service and public relations skills
Knowledge of methods, procedures, practices, and activities of the program area
Ability to interpret and apply program rules and regulations
Rapidly acquire a general knowledge of the overall operation, functions, and programs of the campus
Identify conflict, problem solve, and resolve student problems and concerns efficiently
Knowledge of English grammar, business writing, punctuation, and spelling
Collect, compile, analyze, and evaluate data; make verbal or written presentations based on these data
Advise students individually and in groups on routine matters where required
Recognize multicultural, multi-gendered, and multi-aged value systems and work accordingly
Knowledge of technology and software applications such as word processing, spreadsheet, database management, and communication tools
Advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques in personal interactions
Recognize patterns in student inquiries and communicate those patterns to management
Prioritize inquiries across media to address time-sensitive concerns with greater urgency
Identify and resolve student concerns with enrollment processes and procedures
Working knowledge of document types such as transcripts, forms, and test scores
Quickly learn and adapt to new policies and procedures, and consistently communicate changes to students, families, and campus constituents using a variety of media
Communicate with constituents in a professional and respectful manner
Required Qualifications
Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job‑related field
Two (2) years of professional experience in a student services program area or related field; a master’s degree in a job‑related field may substitute for one year of experience
Preferred Qualifications
Bachelor’s Degree
Two (2+) years working in a student services position
Experience providing education advising and counseling services to students
Knowledge of applicable University policies, procedures, and experience in Admissions or Records, or demonstrable ability to learn
Ability to analyze and interpret documents and requirements, and disseminate information to other staff
Excellent written and oral communication skills
Knowledge of PeopleSoft or demonstrated ability to learn a broad range of technology systems
Compensation
Classification: Student Services Professional II
Anticipated Hiring Range: $5,083/month
CSU Salary Range: $5,083/month - $7,228/month
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.
Application Procedure
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
Resume
Letter of Interest
All applicants must apply within the specified application period: March 3, 2026 through March 17, 2026 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Contact Information
jobs@sjsu.edu
408-924-2252
Equal Employment Statement
San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
#J-18808-Ljbffr