Admissions Communications Counselor
San Jose State University, San Jose, CA, United States
Job Summary
Reporting to the Associate Director of Enrollment Management Communication, the Admission Communication Counselor supports the full communication cycle from pre-application through enrollment. This role serves as a key point of contact for prospective and admitted students and their families, providing accurate and timely information via phone, email, chat, social media, and other communication technologies. The incumbent maintains expert knowledge of CSU and SJSU admission policies and processes and helps guide students through application, admission, and enrollment steps.
Key Responsibilities
Provide timely and accurate information to students and families regarding recruitment, application, admission, and enrollment processes
Explain the CalStateApply application process and MySJSU account requirements
Communicate with students through phone, email, live chat, Chatbot, social media, and other platforms
Review and verify submitted documents to determine admission eligibility
Interpret and apply CSU, Chancellor's Office, federal, and campus admission policies
Assist students in resolving concerns related to application or admission status
Troubleshoot MySJSU student account issues
Collaborate with Enrollment Management, Graduate Admissions, and other campus departments to address student inquiries
Document communication workflows and maintain accurate records
Participate in departmental meetings and ongoing training related to policy and process updates
Knowledge, Skills & Abilities
Must be able to interact with a variety of internal partners from Academic and Student Affairs to the Office of the President, communicating effectively and professionally
Must possess excellent oral and written communication skills
Must possess excellent customer service and public relations skills
Must have knowledge of methods, procedures, practices and activities of the program area
Ability to interpret and apply program rules and regulations
Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus
Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible
Knowledge of English grammar, business writing, punctuation and spelling
Ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data
Ability to advise students individually and in groups on routine matters where required
Ability to recognize multicultural, multi-gendered, and multi-aged value systems and work accordingly
Knowledge of technology and software applications such as: word processing, spreadsheet, database management, and communication tools
Ability to advise students individually and in groups on complex student‑related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions
Ability to recognize patterns in student inquiries and communicate those patterns to management
Ability to prioritize inquiries across media to address time sensitive concerns with greater urgency
Ability to identify and resolve student concerns with Enrollment processes and procedures
Working knowledge of document types such as transcripts, forms, and test scores
Ability to quickly learn and adapt to new policies and procedures, and then consistently and accurately communicate those changes out to students, families and campus constituents using a variety of media
Ability to communicate with constituents in a professional and respectful manner
Required Qualifications
Equivalent to graduation from a four‑year college or university in one of the behavioral sciences, public or business administration or a job‑related field
Two (2) years of professional experience in one of the student services program areas or in a related field. A master's degree in a job‑related field may be substituted for one year of professional experience
Preferred Qualifications
Bachelor's Degree
Two (2+) years working in a student services position
Experience working with students, providing education advising and counseling services
Knowledge of applicable University policies, procedures, and worked in an educational environment in either Admissions or Records, or a demonstrated ability to learn
Ability to analyze and interpret documents and requirements, and be able to disseminate information to other staff
Excellent written and oral communication skills
Knowledge of PeopleSoft or a demonstrated ability to learn or be trained in a broad range of technology systems
Compensation
Classification: Student Services Professional II
Anticipated Hiring Range: $5,083/month
CSU Salary Range: $5,083/month – $7,228/month
San Jose State University offers employees a comprehensive benefits package typically worth 30‑35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.
Application Procedure
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
Resume
Letter of Interest
All applicants must apply within the specified application period: March 3, 2026 through March 17, 2026. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Contact Information
University Personnel
jobs@sjsu.edu
408‑924‑2252
CSU Vaccination Policy
The CSU strongly recommends that all individuals who access any in‑person program or activity (on‑ or off‑campus) operated or controlled by the University follow COVID‑19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.
Additional Information
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third‑party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at the time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1‑B VISAS)
All San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety‑related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming.
The AFSR also contains statistics of Clery crimes for San Jose State University locations for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on campus. The AFSR is available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408‑795‑5600 or by email at uhs‑frontdesk@sjsu.edu.
Campus Security Authority – In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.
Equal Employment Statement
San Jose State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San Jose State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self‑disclose. San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
#J-18808-Ljbffr
Reporting to the Associate Director of Enrollment Management Communication, the Admission Communication Counselor supports the full communication cycle from pre-application through enrollment. This role serves as a key point of contact for prospective and admitted students and their families, providing accurate and timely information via phone, email, chat, social media, and other communication technologies. The incumbent maintains expert knowledge of CSU and SJSU admission policies and processes and helps guide students through application, admission, and enrollment steps.
Key Responsibilities
Provide timely and accurate information to students and families regarding recruitment, application, admission, and enrollment processes
Explain the CalStateApply application process and MySJSU account requirements
Communicate with students through phone, email, live chat, Chatbot, social media, and other platforms
Review and verify submitted documents to determine admission eligibility
Interpret and apply CSU, Chancellor's Office, federal, and campus admission policies
Assist students in resolving concerns related to application or admission status
Troubleshoot MySJSU student account issues
Collaborate with Enrollment Management, Graduate Admissions, and other campus departments to address student inquiries
Document communication workflows and maintain accurate records
Participate in departmental meetings and ongoing training related to policy and process updates
Knowledge, Skills & Abilities
Must be able to interact with a variety of internal partners from Academic and Student Affairs to the Office of the President, communicating effectively and professionally
Must possess excellent oral and written communication skills
Must possess excellent customer service and public relations skills
Must have knowledge of methods, procedures, practices and activities of the program area
Ability to interpret and apply program rules and regulations
Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus
Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible
Knowledge of English grammar, business writing, punctuation and spelling
Ability to collect, compile, analyze, and evaluate data and make verbal or written presentations based on these data
Ability to advise students individually and in groups on routine matters where required
Ability to recognize multicultural, multi-gendered, and multi-aged value systems and work accordingly
Knowledge of technology and software applications such as: word processing, spreadsheet, database management, and communication tools
Ability to advise students individually and in groups on complex student‑related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions
Ability to recognize patterns in student inquiries and communicate those patterns to management
Ability to prioritize inquiries across media to address time sensitive concerns with greater urgency
Ability to identify and resolve student concerns with Enrollment processes and procedures
Working knowledge of document types such as transcripts, forms, and test scores
Ability to quickly learn and adapt to new policies and procedures, and then consistently and accurately communicate those changes out to students, families and campus constituents using a variety of media
Ability to communicate with constituents in a professional and respectful manner
Required Qualifications
Equivalent to graduation from a four‑year college or university in one of the behavioral sciences, public or business administration or a job‑related field
Two (2) years of professional experience in one of the student services program areas or in a related field. A master's degree in a job‑related field may be substituted for one year of professional experience
Preferred Qualifications
Bachelor's Degree
Two (2+) years working in a student services position
Experience working with students, providing education advising and counseling services
Knowledge of applicable University policies, procedures, and worked in an educational environment in either Admissions or Records, or a demonstrated ability to learn
Ability to analyze and interpret documents and requirements, and be able to disseminate information to other staff
Excellent written and oral communication skills
Knowledge of PeopleSoft or a demonstrated ability to learn or be trained in a broad range of technology systems
Compensation
Classification: Student Services Professional II
Anticipated Hiring Range: $5,083/month
CSU Salary Range: $5,083/month – $7,228/month
San Jose State University offers employees a comprehensive benefits package typically worth 30‑35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.
Application Procedure
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
Resume
Letter of Interest
All applicants must apply within the specified application period: March 3, 2026 through March 17, 2026. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.
Contact Information
University Personnel
jobs@sjsu.edu
408‑924‑2252
CSU Vaccination Policy
The CSU strongly recommends that all individuals who access any in‑person program or activity (on‑ or off‑campus) operated or controlled by the University follow COVID‑19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.
Additional Information
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third‑party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at the time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1‑B VISAS)
All San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety‑related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming.
The AFSR also contains statistics of Clery crimes for San Jose State University locations for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on campus. The AFSR is available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408‑795‑5600 or by email at uhs‑frontdesk@sjsu.edu.
Campus Security Authority – In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.
Equal Employment Statement
San Jose State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San Jose State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self‑disclose. San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
#J-18808-Ljbffr