Wire Operations Specialist
Bankmw, Kansas City, MO, United States
Job Description
This position may be located in our Kansas City or Lubbock, TX markets.
A Wire Operations Specialist will serve as a subject matter expert and trusted resource for wire transfers. This includes daily support for our clients and internal teams that process wire transfer transactions, processing incoming and outgoing wire transfers for both domestic and international wire transfers in compliance with bank policies, procedures, and regulatory requirements while meeting or exceeding established Service Level Agreements.
Responsibilities
Work with and through others, building and maintaining relationships.
Operate as an effective communicator, stimulating and motivating others while being responsive to their needs and concerns.
Handle detailed work quickly, correctly, and efficiently within established guidelines.
Work in a fast paced environment with high volumes and maintain a high level of focus on procedures.
Maintain current knowledge and consistent compliance with regulations and bank policies and procedures, including BSA and OFAC requirements.
Provide support to all banking centers and other departments related to wire transfers.
Verify and confirm all incoming and outgoing wire transfers, meeting all deadlines and adhering to all policies and procedures.
Identify opportunities to enhance the associate and client experience.
Escalate issues to the appropriate parties (Wire Operations Lead, Manager, etc.).
Collaborate with other teams to create teamwork, efficiencies, and problem solving.
Mitigate the risks associated with wire transfers.
Assure all proper documentation has been received and executed appropriately.
Perform call back verification to confirm transaction details and authenticate origin of the wire transfer transaction.
Answer and respond to inquiries via email.
Minimum Requirements
High School diploma or equivalent.
2 years of relevant job experience with client service.
2 years of bank operations, banking center or equivalent experience with an emphasis in wire operations.
Excellent business communication skills.
Desired Skills
Associate’s Degree, or equivalent combination of education and related work experience.
5+ years of relevant job experience with emphasis on wire operations.
Ability to handle multiple tasks simultaneously.
Ability to perform within a complex, multi-functional technical environment.
Capacity to work with multiple computer and software systems.
Experience with general ledger reconciliations.
Benefits
In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, and associate banking perks.
Equal Employment Opportunity
The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable individuals to complete the application process and perform essential job functions. An applicant and/or associate requiring reasonable accommodation should contact Human Resources. The Bank's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug-free workplace.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
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This position may be located in our Kansas City or Lubbock, TX markets.
A Wire Operations Specialist will serve as a subject matter expert and trusted resource for wire transfers. This includes daily support for our clients and internal teams that process wire transfer transactions, processing incoming and outgoing wire transfers for both domestic and international wire transfers in compliance with bank policies, procedures, and regulatory requirements while meeting or exceeding established Service Level Agreements.
Responsibilities
Work with and through others, building and maintaining relationships.
Operate as an effective communicator, stimulating and motivating others while being responsive to their needs and concerns.
Handle detailed work quickly, correctly, and efficiently within established guidelines.
Work in a fast paced environment with high volumes and maintain a high level of focus on procedures.
Maintain current knowledge and consistent compliance with regulations and bank policies and procedures, including BSA and OFAC requirements.
Provide support to all banking centers and other departments related to wire transfers.
Verify and confirm all incoming and outgoing wire transfers, meeting all deadlines and adhering to all policies and procedures.
Identify opportunities to enhance the associate and client experience.
Escalate issues to the appropriate parties (Wire Operations Lead, Manager, etc.).
Collaborate with other teams to create teamwork, efficiencies, and problem solving.
Mitigate the risks associated with wire transfers.
Assure all proper documentation has been received and executed appropriately.
Perform call back verification to confirm transaction details and authenticate origin of the wire transfer transaction.
Answer and respond to inquiries via email.
Minimum Requirements
High School diploma or equivalent.
2 years of relevant job experience with client service.
2 years of bank operations, banking center or equivalent experience with an emphasis in wire operations.
Excellent business communication skills.
Desired Skills
Associate’s Degree, or equivalent combination of education and related work experience.
5+ years of relevant job experience with emphasis on wire operations.
Ability to handle multiple tasks simultaneously.
Ability to perform within a complex, multi-functional technical environment.
Capacity to work with multiple computer and software systems.
Experience with general ledger reconciliations.
Benefits
In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, and associate banking perks.
Equal Employment Opportunity
The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable individuals to complete the application process and perform essential job functions. An applicant and/or associate requiring reasonable accommodation should contact Human Resources. The Bank's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug-free workplace.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
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