Community Programs Manager Job at LifePath in Greenfield
LifePath, Greenfield, MA, United States
GREENFIELD Community Programs Manager
This position is designed to complement LifePath's approach to meeting the needs of LifePath Home Care consumers and older adults in Franklin County and the North Quabbin Area. The role follows an evidence-based model of volunteer training and implementation where volunteers are matched one-to-one with consumers. Priority responsibility is to manage and support the daily operations of LifePath community-based programs, volunteer recruitment, management & stewardship, and participating & coordinating LifePath outreach activities. Current LifePath community programs supported by this role encompass assisted transportation to medical appointments, phone pals companionship, a social support network for LGBTQIA+ older adults and other community projects that may evolve. This position has a cross-department administrative support component focused on effective integration of programs, reporting & monitoring systems, and providing back‑up support to the Director of Community & Volunteer Resources, as requested.
ESSENTIAL FUNCTIONS – DUTIES & RESPONSIBILITIES
Manage all aspects of assigned community programs, including day-to-day activities, volunteer intakes, supervision meetings, and implement volunteer reference checks, orientation, annual training, and ongoing recruitment activities.
Initiate and implement tailored volunteer recruitment strategies and achieve program recruitment goals, providing one-on-one follow‑up when needed.
Collaborate with LifePath Client Service case managers to meet program needs that support Home Care and non‑Home Care consumers served in LifePath Volunteer programs.
Support community program volunteers to resolve challenges or conflicts that may arise.
Implement volunteer applicant intake process, conduct reference checks, and match volunteers with LifePath consumers.
Provide Rainbow Elders Steering Committee support to the volunteer program and to the part‑time LifePath Group Facilitator.
Facilitate and coordinate the mandatory annual LITMOS Volunteer Training process.
Implement and support volunteer stewardship activities at LifePath events and acknowledge contributions through annual appreciation activities.
Support the implementation of the LifePath Bi‑Annual Volunteer Satisfaction Survey across all volunteer programs and conduct annual Client Satisfaction surveys by program.
Prepare monthly program statistics reports and utilize various volunteer and client databases and software programs to strengthen program processes.
Every six months update the Medical Transportation Resource Guide for Older Adults in Franklin County and the North Quabbin areas with input from Franklin County COA/Senior Center.
Support the Supervisor with ongoing evaluation of community programs and identify longer‑range program planning that enhances the LifePath volunteer experience and meets the needs of vulnerable populations served.
Update annually the LifePath Volunteer Handbook and prepare new applicant Volunteer Intake materials as needed.
Regularly update LifePath case managers and other staff on volunteer program offerings.
Cultivate strong relationships with internal and external stakeholders as requested.
Perform additional duties as assigned by the Supervisor.
#J-18808-Ljbffr
This position is designed to complement LifePath's approach to meeting the needs of LifePath Home Care consumers and older adults in Franklin County and the North Quabbin Area. The role follows an evidence-based model of volunteer training and implementation where volunteers are matched one-to-one with consumers. Priority responsibility is to manage and support the daily operations of LifePath community-based programs, volunteer recruitment, management & stewardship, and participating & coordinating LifePath outreach activities. Current LifePath community programs supported by this role encompass assisted transportation to medical appointments, phone pals companionship, a social support network for LGBTQIA+ older adults and other community projects that may evolve. This position has a cross-department administrative support component focused on effective integration of programs, reporting & monitoring systems, and providing back‑up support to the Director of Community & Volunteer Resources, as requested.
ESSENTIAL FUNCTIONS – DUTIES & RESPONSIBILITIES
Manage all aspects of assigned community programs, including day-to-day activities, volunteer intakes, supervision meetings, and implement volunteer reference checks, orientation, annual training, and ongoing recruitment activities.
Initiate and implement tailored volunteer recruitment strategies and achieve program recruitment goals, providing one-on-one follow‑up when needed.
Collaborate with LifePath Client Service case managers to meet program needs that support Home Care and non‑Home Care consumers served in LifePath Volunteer programs.
Support community program volunteers to resolve challenges or conflicts that may arise.
Implement volunteer applicant intake process, conduct reference checks, and match volunteers with LifePath consumers.
Provide Rainbow Elders Steering Committee support to the volunteer program and to the part‑time LifePath Group Facilitator.
Facilitate and coordinate the mandatory annual LITMOS Volunteer Training process.
Implement and support volunteer stewardship activities at LifePath events and acknowledge contributions through annual appreciation activities.
Support the implementation of the LifePath Bi‑Annual Volunteer Satisfaction Survey across all volunteer programs and conduct annual Client Satisfaction surveys by program.
Prepare monthly program statistics reports and utilize various volunteer and client databases and software programs to strengthen program processes.
Every six months update the Medical Transportation Resource Guide for Older Adults in Franklin County and the North Quabbin areas with input from Franklin County COA/Senior Center.
Support the Supervisor with ongoing evaluation of community programs and identify longer‑range program planning that enhances the LifePath volunteer experience and meets the needs of vulnerable populations served.
Update annually the LifePath Volunteer Handbook and prepare new applicant Volunteer Intake materials as needed.
Regularly update LifePath case managers and other staff on volunteer program offerings.
Cultivate strong relationships with internal and external stakeholders as requested.
Perform additional duties as assigned by the Supervisor.
#J-18808-Ljbffr