Customer Intake & Dispatch Coordinator
SERVPRO, Bremerton, WA, United States
Customer Intake & Dispatch Coordinator
SERVPRO is looking for a Customer Intake & Dispatch Coordinator to join our team. In this role, you will help guide customers through the first steps of the restoration process during what can be a stressful time. Your ability to stay calm, organized, and responsive will help set the tone for their entire experience. If you enjoy helping people, staying organized, and being part of a team that steps in when it matters most, this could be a great fit.
Answer incoming calls, emails, and service requests from customers and partners
Gather and enter accurate job information into internal systems during intake
Schedule and dispatch technicians based on urgency, location, and availability
Prioritize emergency calls and coordinate rapid response when needed
Keep customers informed on scheduling, delays, and next steps
Handle customer questions, concerns, and scheduling conflicts in a professional and empathetic way
2 to 3 years of customer service, administrative, or dispatch experience preferred
Strong communication skills and a professional phone presence
Ability to stay organized and manage multiple priorities at once
Comfortable working in a fast-paced environment where priorities can shift quickly
Detail-oriented with strong follow-through
Basic computer skills and ability to learn new systems quickly
Dependable, punctual, and team-oriented
Ability to remain calm and focused in urgent or high-pressure situations
Paid Time Off
Medical, dental, and vision insurance
Health Savings Account (HSA)
401(k) with company match
Company-paid life insurance
Paid training and opportunities for growth
Employee Assistance Program (EAP)
Supportive, team-focused work environment
Full-time, Monday through Friday
Occasional evenings or weekends may be required based on business needs/rotating on-call schedules
SERVPRO is an Equal Opportunity Employer. All offers are contingent on a background check and drug screening where permitted by law. Compensation: $20.00 - $27.00 per hour
SERVPRO is looking for a Customer Intake & Dispatch Coordinator to join our team. In this role, you will help guide customers through the first steps of the restoration process during what can be a stressful time. Your ability to stay calm, organized, and responsive will help set the tone for their entire experience. If you enjoy helping people, staying organized, and being part of a team that steps in when it matters most, this could be a great fit.
Answer incoming calls, emails, and service requests from customers and partners
Gather and enter accurate job information into internal systems during intake
Schedule and dispatch technicians based on urgency, location, and availability
Prioritize emergency calls and coordinate rapid response when needed
Keep customers informed on scheduling, delays, and next steps
Handle customer questions, concerns, and scheduling conflicts in a professional and empathetic way
2 to 3 years of customer service, administrative, or dispatch experience preferred
Strong communication skills and a professional phone presence
Ability to stay organized and manage multiple priorities at once
Comfortable working in a fast-paced environment where priorities can shift quickly
Detail-oriented with strong follow-through
Basic computer skills and ability to learn new systems quickly
Dependable, punctual, and team-oriented
Ability to remain calm and focused in urgent or high-pressure situations
Paid Time Off
Medical, dental, and vision insurance
Health Savings Account (HSA)
401(k) with company match
Company-paid life insurance
Paid training and opportunities for growth
Employee Assistance Program (EAP)
Supportive, team-focused work environment
Full-time, Monday through Friday
Occasional evenings or weekends may be required based on business needs/rotating on-call schedules
SERVPRO is an Equal Opportunity Employer. All offers are contingent on a background check and drug screening where permitted by law. Compensation: $20.00 - $27.00 per hour