Menlo Ventures is hiring: Senior Associate, Creator Experience in New York
Menlo Ventures, New York, NY, United States
Join ShopMy – Powering the Future of Digital Marketing
ShopMy is revolutionizing digital marketing by seamlessly connecting brands with top talent. From discovering rising creators and executing gifting campaigns to sharing commissionable codes and streamlining communication, we empower the world’s leading brands to build dynamic, high-impact creator programs.
Today’s most influential creators use ShopMy to earn tens of millions in commissions from creating monetizable links, collaborate directly with brands and build digital storefronts with millions of products.
About The Role
ShopMy is hiring a Senior Associate, Creator Experience to directly support and strategically grow our top-earning and high-potential creators.
This is a creator-facing role where you’ll provide both high-touch support and scalable guidance. You’ll own a portfolio of creators, act as a trusted advisor, and collaborate cross-functionally with Product, Marketing, Client Strategy, and Data to deliver an exceptional experience while surfacing insights that drive ShopMy’s growth.
Your Impact to The Role
Strategic Support: Partner with creators to adopt best practices, unlock opportunities, and increase revenue on ShopMy.
Performance Insights: Monitor creator data and surface tailored recommendations that drive measurable growth.
High-Touch Service: Resolve inquiries quickly, troubleshoot issues, and ensure creators feel supported at every step.
Cross-Functional Collaboration: Work with internal teams to deliver seamless experiences and scalable support models.
You Are Energized By
Building relationships with top-tier creators and helping them thrive
Translating data into actionable strategies for growth
Solving problems quickly to provide top-tier service
Thriving in a fast-paced environment where you can make an immediate impact
Taking ownership of your portfolio and driving measurable results
What We Are Looking For
Bachelor’s Degree
2–4 years of experience in customer success, account management, partnerships, or creator economy roles
Strong track record of building and maintaining relationships with high-profile talent
Excellent communication and organizational skills with sharp attention to detail
Problem-solving mindset and ability to work independently
Familiarity with creator platforms, affiliate programs, digital marketing tools, and fashion trends is a plus
Proficiency in Salesforce also a plus
Salary Range
New York Pay Range: $80,000 — $100,000 USD (Base salary). Salary may vary based on scope of responsibilities, experience, and other factors. Equity may also be offered.
Benefits
Medical & Dental Coverage at 70%
Equity in ShopMy
Flexible PTO
14 weeks of parental leave
Reimbursements up to $200/month to spend on teammate outings
401k program (3% automated contribution from ShopMy!)
ClassPass Membership
Company retreats
Opportunity to monetize your influence – all employees build out a ShopMy page!
Birthday PTO
#J-18808-Ljbffr
ShopMy is revolutionizing digital marketing by seamlessly connecting brands with top talent. From discovering rising creators and executing gifting campaigns to sharing commissionable codes and streamlining communication, we empower the world’s leading brands to build dynamic, high-impact creator programs.
Today’s most influential creators use ShopMy to earn tens of millions in commissions from creating monetizable links, collaborate directly with brands and build digital storefronts with millions of products.
About The Role
ShopMy is hiring a Senior Associate, Creator Experience to directly support and strategically grow our top-earning and high-potential creators.
This is a creator-facing role where you’ll provide both high-touch support and scalable guidance. You’ll own a portfolio of creators, act as a trusted advisor, and collaborate cross-functionally with Product, Marketing, Client Strategy, and Data to deliver an exceptional experience while surfacing insights that drive ShopMy’s growth.
Your Impact to The Role
Strategic Support: Partner with creators to adopt best practices, unlock opportunities, and increase revenue on ShopMy.
Performance Insights: Monitor creator data and surface tailored recommendations that drive measurable growth.
High-Touch Service: Resolve inquiries quickly, troubleshoot issues, and ensure creators feel supported at every step.
Cross-Functional Collaboration: Work with internal teams to deliver seamless experiences and scalable support models.
You Are Energized By
Building relationships with top-tier creators and helping them thrive
Translating data into actionable strategies for growth
Solving problems quickly to provide top-tier service
Thriving in a fast-paced environment where you can make an immediate impact
Taking ownership of your portfolio and driving measurable results
What We Are Looking For
Bachelor’s Degree
2–4 years of experience in customer success, account management, partnerships, or creator economy roles
Strong track record of building and maintaining relationships with high-profile talent
Excellent communication and organizational skills with sharp attention to detail
Problem-solving mindset and ability to work independently
Familiarity with creator platforms, affiliate programs, digital marketing tools, and fashion trends is a plus
Proficiency in Salesforce also a plus
Salary Range
New York Pay Range: $80,000 — $100,000 USD (Base salary). Salary may vary based on scope of responsibilities, experience, and other factors. Equity may also be offered.
Benefits
Medical & Dental Coverage at 70%
Equity in ShopMy
Flexible PTO
14 weeks of parental leave
Reimbursements up to $200/month to spend on teammate outings
401k program (3% automated contribution from ShopMy!)
ClassPass Membership
Company retreats
Opportunity to monetize your influence – all employees build out a ShopMy page!
Birthday PTO
#J-18808-Ljbffr