Senior Associate, Creator Experience Job at ShopMy in New York
ShopMy, New York, NY, United States
Overview
ShopMy is revolutionizing the future of e-commerce by building the infrastructure for human-led curation at scale. ShopMy enables brands to launch and scale high-impact, performance-driven creator programs, while empowering the most influential creators to monetize their influence and partner directly with the brands they love. Through this operating system, ShopMy powers consumers to discover and buy the world's best products through premium brands, culture-driving tastemakers, and authentic human curation.
About The Role
ShopMy is hiring a Senior Associate, Creator Experience to directly support and strategically grow our top-earning and high-potential creators. You will work closely with some of the most influential digital talent, ensuring they have the resources, insights, and hands-on support to maximize their success on ShopMy.
This is a creator-facing role where you’ll provide both high-touch support and scalable guidance. You’ll own a portfolio of creators, act as a trusted advisor, and collaborate cross-functionally with Product, Marketing, Client Strategy, and Data to deliver an exceptional experience while surfacing insights that drive ShopMy’s growth.
Your Impact To The Role
Strategic Support: Partner with creators to adopt best practices, unlock opportunities, and increase revenue on ShopMy.
Performance Insights: Monitor creator data and surface tailored recommendations that drive measurable growth.
High-Touch Service: Resolve inquiries quickly, troubleshoot issues, and ensure creators feel supported at every step.
Cross-Functional Collaboration: Work with internal teams to deliver seamless experiences and scalable support models.
You Are Energized By
Building relationships with top-tier creators and helping them thrive
Translating data into actionable strategies for growth
Solving problems quickly to provide top-tier service
Thriving in a fast-paced environment where you can make an immediate impact
Taking ownership of your portfolio and driving measurable results
What We Are Looking For
Bachelor’s Degree
2–4 years of experience in customer success, account management, partnerships, or creator economy roles
Strong track record of building and maintaining relationships with high-profile talent
Excellent communication and organizational skills with sharp attention to detail
Problem-solving mindset and ability to work independently
Familiarity with creator platforms, affiliate programs, digital marketing tools, and fashion trends is a plus
Proficiency in Salesforce also a plus
In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.
New York Pay Range
$80,000 - $100,000 USD
The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!
Benefits
ShopMy offers a bundle of benefits on top of being a great place to work.
Medical & Dental Coverage at 70%
Equity in ShopMy
Flexible PTO
14 weeks of parental leave
Wellness & Social Stipend
Technology Stipend
Learning & Development Stipend
401k program (3% automated contribution from ShopMy!)
Wellhub Membership
Company retreats
Opportunity to monetize your influence- all employees build out a ShopMy page!
Birthday PTO
#J-18808-Ljbffr
ShopMy is revolutionizing the future of e-commerce by building the infrastructure for human-led curation at scale. ShopMy enables brands to launch and scale high-impact, performance-driven creator programs, while empowering the most influential creators to monetize their influence and partner directly with the brands they love. Through this operating system, ShopMy powers consumers to discover and buy the world's best products through premium brands, culture-driving tastemakers, and authentic human curation.
About The Role
ShopMy is hiring a Senior Associate, Creator Experience to directly support and strategically grow our top-earning and high-potential creators. You will work closely with some of the most influential digital talent, ensuring they have the resources, insights, and hands-on support to maximize their success on ShopMy.
This is a creator-facing role where you’ll provide both high-touch support and scalable guidance. You’ll own a portfolio of creators, act as a trusted advisor, and collaborate cross-functionally with Product, Marketing, Client Strategy, and Data to deliver an exceptional experience while surfacing insights that drive ShopMy’s growth.
Your Impact To The Role
Strategic Support: Partner with creators to adopt best practices, unlock opportunities, and increase revenue on ShopMy.
Performance Insights: Monitor creator data and surface tailored recommendations that drive measurable growth.
High-Touch Service: Resolve inquiries quickly, troubleshoot issues, and ensure creators feel supported at every step.
Cross-Functional Collaboration: Work with internal teams to deliver seamless experiences and scalable support models.
You Are Energized By
Building relationships with top-tier creators and helping them thrive
Translating data into actionable strategies for growth
Solving problems quickly to provide top-tier service
Thriving in a fast-paced environment where you can make an immediate impact
Taking ownership of your portfolio and driving measurable results
What We Are Looking For
Bachelor’s Degree
2–4 years of experience in customer success, account management, partnerships, or creator economy roles
Strong track record of building and maintaining relationships with high-profile talent
Excellent communication and organizational skills with sharp attention to detail
Problem-solving mindset and ability to work independently
Familiarity with creator platforms, affiliate programs, digital marketing tools, and fashion trends is a plus
Proficiency in Salesforce also a plus
In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.
New York Pay Range
$80,000 - $100,000 USD
The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!
Benefits
ShopMy offers a bundle of benefits on top of being a great place to work.
Medical & Dental Coverage at 70%
Equity in ShopMy
Flexible PTO
14 weeks of parental leave
Wellness & Social Stipend
Technology Stipend
Learning & Development Stipend
401k program (3% automated contribution from ShopMy!)
Wellhub Membership
Company retreats
Opportunity to monetize your influence- all employees build out a ShopMy page!
Birthday PTO
#J-18808-Ljbffr