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Business Development Manager

ServiceMaster Clean of Fraser Valley, Austin, TX, United States


Benefits

401(k)

401(k) matching

Bonus based on performance

Company car

Competitive salary

Dental insurance

Health insurance

Training & development

Vision insurance

Business Development Executive
Servpro Team Jones is hiring a Business Development Executive (BDE) in the property restoration and disaster recovery industry.

Key Responsibilities
The primary objective of the BDE is to secure a steady stream of referral business and formal service agreements that guarantee priority response and revenue generation.

Emergency Response Agreements (ERAs)
The BDE negotiates and executes Emergency Response Agreements (ERAs), also known as Master Service Agreements (MSAs) or Contingency Plans, establishing the restoration company as the priority responder for a commercial property in the event of a disaster.

The BDE educates property owners and facility managers on the value of proactive disaster planning, ensuring that terms align with the company’s capabilities and the client’s risk management protocols.

Preferred Vendor Programs (PVPs)
The BDE works to secure placement on Preferred Vendor Programs (PVPs) or direct repair networks, guaranteeing a steady volume of claims referrals in exchange for adherence to strict service level agreements (SLAs) and standardized pricing.

The BDE assembles and submits comprehensive documentation packages to regional claims offices or third-party vendor management networks, ensuring all prerequisites are met.

Sales Pipeline and CRM Management
The BDE is responsible for managing the entire sales pipeline, from initial prospecting to contract execution and ongoing account management, using CRM software such as Dash, Salesforce, or specialized restoration CRMs.

They maintain accurate, detailed notes on client preferences, track lead progression, and submit weekly activity reports outlining visits, meetings, and progress toward revenue goals.

Account Management and Client Retention
Ongoing account management is critical. The BDE serves as the primary account manager, acting as a bridge between the client and the internal operations and estimating teams.

They review completed jobs to ensure quality standards, collaborate on appreciation initiatives, and address conflicts to maintain partnership longevity.

Summary of Core Competencies

B2B Sales Expertise : Proven ability to navigate long sales cycles, negotiate contracts, and close deals with commercial entities and insurance carriers.

Industry Knowledge : Understanding of property damage restoration processes, construction terminology, and estimating software (e.g., Xactimate).

Strategic Planning : Ability to develop geographic routing plans, target high-value verticals, and create actionable business development strategies.

Interpersonal Skills : Exceptional communication, relationship-building, and conflict-resolution skills to inspire loyalty and trust among referral partners.

Position Requirements

Bachelor’s degree in marketing or business or equivalent experience preferred

A minimum of 5 years of direct sales experience

Strong process and results driven attitude

Experience in the cleaning, restoration, or insurance industry is preferred

Skills / Physical Demands / Competencies

Ability to repetitively push/pull/lift/carry objects

Ability to work with/around cleaning agents

Ability to successfully complete a background check subject to applicable law

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