Mecklenburg County is hiring: Library Associate - Teen Services in Charlotte
Mecklenburg County, Charlotte, NC, United States
Library Associate – Teen Services
Charlotte Mecklenburg Library – Independence Regional Library
“Follow your calling, Find your career”
Please apply by 1/15/2026
Hiring Range: $20.00 - $25.00
This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
Schedule: Full Time 40 hours per week, Benefit Eligible
M‑F 8:00am – 5:00pm
Works one evening per week 11:00a – 8:00pm
Rotating weekends
Location: Independence Regional Library, 6000 Conference Drive, Charlotte, NC 28212
Independence Regional Library serves a diverse population in the Southeast Charlotte area. This role is a Teen Services Library Associate position. Located across the street from East Mecklenburg High School, Independence Regional sees a high volume of afterschool teen customers during the school year. In addition to standard library tasks, the selected candidate, working with the Teen Services Librarian, will be responsible for the creation, planning, and delivery of dynamic programing, ages 12‑18. The Library Associate also represents the library in the community, facilitating outreach, and fostering collaborative partnerships with local organizations.
The Library Associate works within the branch to create a welcoming environment for all. Responsibilities include circulation tasks, staffing service points, and assisting customers of all ages with resources, employment, and technology. The ideal candidate is a highly collaborative and flexible team player with the ability to work independently and exercise sound judgment.
Position Summary
Perform professional and technical library work in one or more specific library programs such as Adult, Teens, Youth, Reference Services, or Library Systems Administration. The Library Associate delivers a high level of quality library services ensuring the provision of value-added experiences for all customers.
Essential Functions
Perform circulation activities
Provide service desk coverage
Create and deliver programs to age‑appropriate audiences
Assist with managing teen volunteers
Prepare program reports
Provide research assistance to customers
Utilize integrated library systems software
Assist customers at several service points
Train and assist customers on various library policies, procedures, and processes
Maintain library’s collection of materials
Assist with volunteer managementPromote and market library’s programs; collaborating with Marketing and Communication to generate flyers and materials pertaining to programs
Minimum Qualifications
Experience:
Minimum of two years of library, retail, computer, or customer service experience
Education:
High School Diploma or equivalent
Combination of relevant education and relevant experience accepted: Yes
Preferred Qualifications
Bilingual - Spanish communication skills (speaking, listening, reading, and writing)
Experience working with teens
Knowledge, Skills, and Abilities
Knowledge of
Alpha‑numeric sorting systems
Various library systems
Telephone etiquette
Young adult literature and developmental stages of teenagers
Skills
Technology adeptness
Excellent interpersonal and customer service skillsExcellent time management skills with attention to detail
Abilities
Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
Communication: Clearly conveying information to individuals or groups
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position‑related areas; keeping up with current developments and trends in areas of expertise
Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self‑imposing standards of excellence
Computer Skills
Proficient in various computer applications including Microsoft Office Suite
Work Environment
Works in a shared office setting with moderate noise.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
#J-18808-Ljbffr
En Español: Biblioteca asociada Servicios para adolescentes Biblioteca Charlotte Mecklenburg Independence Regional Library Sigue tu llamada, encuentra tu carrera Por favor solicita antes del 1/15/2026 Rango de contratación: $20.00 - $25.00 Esta es una posición sin exención (hora). Las tarifas de pago se basan en la educación, la habilidad, el nivel de experiencia y la equidad interna. Las consideraciones de equidad interior incluyen una evaluación del historial salarial y las calificaciones del solicitante en comparación con la tasa de mercado y los requisitos para el trabajo. Horario: Tempos completos 40 horas por semana, Eligible M‐F 8:00am 5:00pm Trabaja una noche por semana18. Las responsabilidades incluyen tareas de circulación, puntos de servicio de personal y asistencia a clientes de todas las edades con recursos, empleo y tecnología. El candidato ideal es un jugador de equipo altamente colaborativo y flexible con la capacidad de trabajar de forma independiente y ejercer un buen juicio. La Biblioteca Asociada ofrece un alto nivel de servicios de biblioteca de calidad que aseguran la prestación de experiencias de valor añadido para todos los clientes. Funciones esenciales Realizar actividades de gestión de bibliotecas de mercado; Colaborar con el Marketing y la Comunicación para generar folletos y materiales relacionados con los programas Crear y entregar programas a audiencias apropiadas para la edad Ayuda a administrar voluntarios adolescentes Preparar informes de programas Ayuda a la investigación a los clientes Utilice software de sistemas de biblioteca integrados Ayudar a los usuarios en varios puntos de servicio Entrenar y asistir a clientes en diversas políticas, procedimientos y procesos de biblioteca Mantener la recopilación de materiales Ayudar con la gestión de voluntarios y programas de biblioteca del mercado; colaborar con el marketing y la comunicación para generación de volantes y materiales relativos a los programas Estudios mínimos Calificaciones Experiencias mínimas: tener un mínimo de dos años de relaciones minoristas, informática o de servicio al cliente Educación: tener conocimientos profesionales o una cualificación equivalente de la educación y la administración de la biblioteca Establecer y ayudar a los consumidores en varios lugares de servicio Sí, establecer y asumir las competencias técnicas de trabajo adecuadas para el establecimiento de los estándares, los niveles de trabajo, los procedimientos y los procesos de trabajo de la escuela, así como el mantenimiento de las capacidades y el uso de las tecnologías de los sistemas de la computadora; Técnicas y las habilidades para cumplir con las tareas personales de trabajo o las funciones de la oficina Ocuperación de las cuales pueden ser aceptadas Conformarse de forma adecuada. Se pueden hacer adaptaciones razonables para permitir a las personas cualificadas con discapacidad desempeñar las funciones esenciales. #J-18808-Ljbffr.
Charlotte Mecklenburg Library – Independence Regional Library
“Follow your calling, Find your career”
Please apply by 1/15/2026
Hiring Range: $20.00 - $25.00
This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
Schedule: Full Time 40 hours per week, Benefit Eligible
M‑F 8:00am – 5:00pm
Works one evening per week 11:00a – 8:00pm
Rotating weekends
Location: Independence Regional Library, 6000 Conference Drive, Charlotte, NC 28212
Independence Regional Library serves a diverse population in the Southeast Charlotte area. This role is a Teen Services Library Associate position. Located across the street from East Mecklenburg High School, Independence Regional sees a high volume of afterschool teen customers during the school year. In addition to standard library tasks, the selected candidate, working with the Teen Services Librarian, will be responsible for the creation, planning, and delivery of dynamic programing, ages 12‑18. The Library Associate also represents the library in the community, facilitating outreach, and fostering collaborative partnerships with local organizations.
The Library Associate works within the branch to create a welcoming environment for all. Responsibilities include circulation tasks, staffing service points, and assisting customers of all ages with resources, employment, and technology. The ideal candidate is a highly collaborative and flexible team player with the ability to work independently and exercise sound judgment.
Position Summary
Perform professional and technical library work in one or more specific library programs such as Adult, Teens, Youth, Reference Services, or Library Systems Administration. The Library Associate delivers a high level of quality library services ensuring the provision of value-added experiences for all customers.
Essential Functions
Perform circulation activities
Provide service desk coverage
Create and deliver programs to age‑appropriate audiences
Assist with managing teen volunteers
Prepare program reports
Provide research assistance to customers
Utilize integrated library systems software
Assist customers at several service points
Train and assist customers on various library policies, procedures, and processes
Maintain library’s collection of materials
Assist with volunteer managementPromote and market library’s programs; collaborating with Marketing and Communication to generate flyers and materials pertaining to programs
Minimum Qualifications
Experience:
Minimum of two years of library, retail, computer, or customer service experience
Education:
High School Diploma or equivalent
Combination of relevant education and relevant experience accepted: Yes
Preferred Qualifications
Bilingual - Spanish communication skills (speaking, listening, reading, and writing)
Experience working with teens
Knowledge, Skills, and Abilities
Knowledge of
Alpha‑numeric sorting systems
Various library systems
Telephone etiquette
Young adult literature and developmental stages of teenagers
Skills
Technology adeptness
Excellent interpersonal and customer service skillsExcellent time management skills with attention to detail
Abilities
Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
Communication: Clearly conveying information to individuals or groups
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position‑related areas; keeping up with current developments and trends in areas of expertise
Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self‑imposing standards of excellence
Computer Skills
Proficient in various computer applications including Microsoft Office Suite
Work Environment
Works in a shared office setting with moderate noise.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
#J-18808-Ljbffr
En Español: Biblioteca asociada Servicios para adolescentes Biblioteca Charlotte Mecklenburg Independence Regional Library Sigue tu llamada, encuentra tu carrera Por favor solicita antes del 1/15/2026 Rango de contratación: $20.00 - $25.00 Esta es una posición sin exención (hora). Las tarifas de pago se basan en la educación, la habilidad, el nivel de experiencia y la equidad interna. Las consideraciones de equidad interior incluyen una evaluación del historial salarial y las calificaciones del solicitante en comparación con la tasa de mercado y los requisitos para el trabajo. Horario: Tempos completos 40 horas por semana, Eligible M‐F 8:00am 5:00pm Trabaja una noche por semana18. Las responsabilidades incluyen tareas de circulación, puntos de servicio de personal y asistencia a clientes de todas las edades con recursos, empleo y tecnología. El candidato ideal es un jugador de equipo altamente colaborativo y flexible con la capacidad de trabajar de forma independiente y ejercer un buen juicio. La Biblioteca Asociada ofrece un alto nivel de servicios de biblioteca de calidad que aseguran la prestación de experiencias de valor añadido para todos los clientes. Funciones esenciales Realizar actividades de gestión de bibliotecas de mercado; Colaborar con el Marketing y la Comunicación para generar folletos y materiales relacionados con los programas Crear y entregar programas a audiencias apropiadas para la edad Ayuda a administrar voluntarios adolescentes Preparar informes de programas Ayuda a la investigación a los clientes Utilice software de sistemas de biblioteca integrados Ayudar a los usuarios en varios puntos de servicio Entrenar y asistir a clientes en diversas políticas, procedimientos y procesos de biblioteca Mantener la recopilación de materiales Ayudar con la gestión de voluntarios y programas de biblioteca del mercado; colaborar con el marketing y la comunicación para generación de volantes y materiales relativos a los programas Estudios mínimos Calificaciones Experiencias mínimas: tener un mínimo de dos años de relaciones minoristas, informática o de servicio al cliente Educación: tener conocimientos profesionales o una cualificación equivalente de la educación y la administración de la biblioteca Establecer y ayudar a los consumidores en varios lugares de servicio Sí, establecer y asumir las competencias técnicas de trabajo adecuadas para el establecimiento de los estándares, los niveles de trabajo, los procedimientos y los procesos de trabajo de la escuela, así como el mantenimiento de las capacidades y el uso de las tecnologías de los sistemas de la computadora; Técnicas y las habilidades para cumplir con las tareas personales de trabajo o las funciones de la oficina Ocuperación de las cuales pueden ser aceptadas Conformarse de forma adecuada. Se pueden hacer adaptaciones razonables para permitir a las personas cualificadas con discapacidad desempeñar las funciones esenciales. #J-18808-Ljbffr.