Applications Administrator

Nazareth University, Rochester, NY, United States

Duration: Full Time

Position Details

Position Information

Position Title	Applications Administrator
Position Type	Staff
Requisition Number	ST169
Department	Open
Title of Supervisor	Chief Information Officer
Full-time/ Part-time	Full-time
Work Hours per Week	35
Weeks Per Year	52
Months Per Year:	12
Work Days	Monday - Friday
Work Hours	8:30 am - 4:30 pm
End Date (required for Temporary, Per Diem, Independent Contractor/Agency):
Salary Range	$80,000 to $85,000
Hours and Months	35 hours per week, 12 months per year
Exemption Status	Exempt

Staff Job Description

Job Description Summary	The Applications Administrator (AA) provides leadership, technical expertise, day-to-day administration, and support of Nazareth's student success applications. The primary application is EAB Navigate360 and its associated platform integrations though related systems may also be assigned. Platform integrations include, but may not be limited to learning management systems (LMS), student success applications, course catalog applications, online exam systems, etc. This position ensures reliable application performance, user support, data integrity, and continuous improvement of the supported environments to ensure high-quality outcomes for students across the University. As a member of the Information Technology Services (ITS) team, the AA works collaboratively with Faculty Fellow for Data Governance in Student Thriving, faculty, staff, and leadership to ensure student success applications are reliable, accurate, and accessible.
Essential Functions	Application Administration & Maintenance Serve as the primary administrator for Navigate360 and assigned software platforms. Manage user accounts, permissions, roles, etc. for assigned applications in coordination with ITS and applicable University data owners such as Registration and Records, Academic Advisement, etc. Oversee application integrations with University systems such as student information systems (SIS), video platforms, third-party platforms, etc. Develop and maintain documentation and guides for administering assigned applications. Plan, coordinate and perform as necessary regular application maintenance, updates, testing, and troubleshooting to ensure platform reliability and data security. Monitor applications performance and usage metrics; provide required reporting as defined by the supervisor. Identify and resolve technical issues proactively. Adhere to all applicable ITS change management and support ticket processes. Serve as Nazareth's point of contact to vendors and representatives of assigned application(s). Maintain applicable data archiving processes and similar data cleansing per applicable data retention directives. Support & Training Coordinating with Academic Advisement and Provide Tier 1 and 2 support for applications-related inquiries from users. Develop and maintain documentation, guides, and training materials for users. Collaborate with the application stakeholder teams to support faculty, staff, and students in effective and innovative use of assigned technology platform(s)s. Quality, Compliance & Innovation Ensure assigned application(s) and integrated tools meet institutional accessibility, privacy, and data security standards. Collaborate with campus partners to evaluate and implement new technologies that enhance University capabilities for excellence in the use of technology to further its mission. Support reporting and analytics related to applications usage, user engagement, and application performance. Participate as directed by the supervisor in campus meetings.
Required Education, Experience, Technology Applications and Skills	Bachelor's degree in Information Technology, Computer Science, Instructional Technology, or a related field or equivalent experience. 3+ years of experience administering enterprise applications such as Navigate360 or with client relationship management (CRM), learning management (LMS), or other relevant applications in an educational or corporate setting. Strong understanding of software platform architecture, data integrations, and APIs. Demonstrated experience with user account management, data imports/exports, and troubleshooting. Excellent interpersonal and communication skills with a collaborative approach to problem-solving. Commitment to equity, accessibility, and inclusiveness.
Preferred Education, Experience, Technology Applications and Skills	Experience with database management, scripting, or reporting tools (e.g., SQL, Power BI, or similar). Knowledge of LMS standards (LTI, SCORM, xAPI) and accessibility compliance (WCAG, ADA). Experience in higher education and/or academic technology environments. Familiarity with CRM or LMS administration or related applications environments. Demonstrated ability to manage multiple projects and deadlines effectively
Supervisory Responsibilities	None
Physical Requirements	Prolonged periods of sitting, extensive computer use, and occasional lifting or moving of light objects
Equipment to be used	Learning management systems, technologies to support teaching and learning, Google Suite Proficiency with typical office equipment is necessary for this role, including computers, printers, scanners, telephones, and photocopiers

Posting Detail Information

Posting Date	02/24/2026
Closing Date
EEO Statement	Join Nazareth University, a leading institution in Rochester, NY, with a vibrant community of approximately 1,900 undergraduate and 500 graduate students. We seek dedicated staff members who are committed to supporting student success, community engagement, and championing equity and inclusion. Located just minutes from downtown Rochester, our campus provides a dynamic environment for professional growth, innovation, and collaboration. At Nazareth, we are committed to equity and inclusion, ensuring equal access to employment opportunities without discrimination. We advocate for an inclusive workplace and welcome applicants from diverse backgrounds, experiences, and perspectives. Our Anti-Discrimination Policy upholds fair treatment based solely on qualifications and merit. Join us in celebrating diversity, where every individual, regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other protected status, is valued and respected.
Special Instructions to Applicants
Quick Link	https://jobs.naz.edu/postings/4369