Product Manager/Sr Product Manager, Marketing Cloud
Salesforce, New York, NY, United States
Role Description
Leads the definition and documentation of the technical and architectural requirements for high‑touch customer engagements aimed at establishing reference‑able success stories. This role focuses on all Marketing Cloud use cases (B2C and B2B), serving as the deep technical validator and blueprint creator for successful deployments. You will work closely and directly with Agentforce Marketing Cloud customers to scope, implement, and manage our Marketing Next Generation platform. Candidates will lead high‑scale customer implementations working directly with customers.
What You'll Do
As the MCAdoption Product Manager, you are the technical authority responsible for validating the architectural integrity and complexity of our most successful customer implementations. Your work ensures that reference materials are technically sound, repeatable, and strategically aligned with our platform standards.
Lead complex, hands‑on, deep‑dive technical discovery sessions (often onsite) with customer engineering and architecture teams to fully map and document the current state and success‑driving future state of the Marketing Cloud implementation.
Translate successful customer architecture into formal, referenceable assets, including solution blueprints, data flow diagrams, technical integration maps, and governance frameworks.
Help harmonize and manage complex data integrations using the Salesforce D360 product.
Serve as the final technical gatekeeper for all success stories, validating the customer's technical metrics, feature utilization, integration approach, and adherence to security and scalability best practices.
Maintain a comprehensive and expert‑level understanding of all Marketing Cloud capabilities (e.g., journey orchestration, data management, personalization, advertising) and its integration points across the broader technology ecosystem (CRM, CDP, other clouds).
Synthesize successful reference architectures into repeatable frameworks and technical guides for internal Solution Engineering, Services, and Product teams, improving the efficiency of future deployments.
Present validated technical architectures and best practices to internal audiences, partners, and technical customer groups, establishing credibility and leading through technical influence.
Applicants need direct hands‑on experience with Marketing Cloud products and must have implemented products within the Agentforce Marketing Portfolio (MCE, MCAE, Personalization, Marketing Intelligence, and D360/Data Cloud).
Requirements
7+ years of experience in Solution Architecture, Technical Consulting, or Principal‑level Solution Engineering within the enterprise software or SaaS industry.
3+ years of experience specifically focused on designing, implementing, or validating architectures involving Marketing Cloud portfolio products.
Expert‑level domain knowledge implementing and using products within the Marketing Cloud portfolio and D360.
Proven ability to create clear, authoritative technical documentation and architectural diagrams that can be utilized by internal technical teams and presented to external customer executives.
Expert‑level knowledge of data architecture, integration patterns (API, event‑driven), and security best practices within a multi‑cloud or hybrid environment.
Exceptional communication skills, capable of shifting seamlessly between detailed technical discussions with developers and high‑level architectural summaries for executives.
Demonstrated experience managing high‑stakes, customer‑facing technical engagements and driving alignment across complex stakeholder groups.
Willingness to travel (e.g., 20‑30%) for high‑touch customer engagements.
BS or MS in Computer Science, Engineering, or a related technical field.
Skills Desired
Achieved Architect‑level Certification in Marketing Cloud or an equivalent platform.
Experience with technical solutioning for both B2B and B2C use cases on a unified platform including MCE, MCAE, Personalization, Marketing Intelligence, and D360.
Proven ability to calculate and articulate the technical ROI of an architecture change (e.g., performance gains, cost savings, scalability improvements).
Experience in a product‑adjacent role, providing feedback to Product/Engineering based on observed deployment patterns in the field.
Accommodations
If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.
Candidate Privacy Statement
Please note that Salesforce uses artificial intelligence tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see the Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to the use of AI tools and opt‑out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. The typical base salary range for this position is $148,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
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Leads the definition and documentation of the technical and architectural requirements for high‑touch customer engagements aimed at establishing reference‑able success stories. This role focuses on all Marketing Cloud use cases (B2C and B2B), serving as the deep technical validator and blueprint creator for successful deployments. You will work closely and directly with Agentforce Marketing Cloud customers to scope, implement, and manage our Marketing Next Generation platform. Candidates will lead high‑scale customer implementations working directly with customers.
What You'll Do
As the MCAdoption Product Manager, you are the technical authority responsible for validating the architectural integrity and complexity of our most successful customer implementations. Your work ensures that reference materials are technically sound, repeatable, and strategically aligned with our platform standards.
Lead complex, hands‑on, deep‑dive technical discovery sessions (often onsite) with customer engineering and architecture teams to fully map and document the current state and success‑driving future state of the Marketing Cloud implementation.
Translate successful customer architecture into formal, referenceable assets, including solution blueprints, data flow diagrams, technical integration maps, and governance frameworks.
Help harmonize and manage complex data integrations using the Salesforce D360 product.
Serve as the final technical gatekeeper for all success stories, validating the customer's technical metrics, feature utilization, integration approach, and adherence to security and scalability best practices.
Maintain a comprehensive and expert‑level understanding of all Marketing Cloud capabilities (e.g., journey orchestration, data management, personalization, advertising) and its integration points across the broader technology ecosystem (CRM, CDP, other clouds).
Synthesize successful reference architectures into repeatable frameworks and technical guides for internal Solution Engineering, Services, and Product teams, improving the efficiency of future deployments.
Present validated technical architectures and best practices to internal audiences, partners, and technical customer groups, establishing credibility and leading through technical influence.
Applicants need direct hands‑on experience with Marketing Cloud products and must have implemented products within the Agentforce Marketing Portfolio (MCE, MCAE, Personalization, Marketing Intelligence, and D360/Data Cloud).
Requirements
7+ years of experience in Solution Architecture, Technical Consulting, or Principal‑level Solution Engineering within the enterprise software or SaaS industry.
3+ years of experience specifically focused on designing, implementing, or validating architectures involving Marketing Cloud portfolio products.
Expert‑level domain knowledge implementing and using products within the Marketing Cloud portfolio and D360.
Proven ability to create clear, authoritative technical documentation and architectural diagrams that can be utilized by internal technical teams and presented to external customer executives.
Expert‑level knowledge of data architecture, integration patterns (API, event‑driven), and security best practices within a multi‑cloud or hybrid environment.
Exceptional communication skills, capable of shifting seamlessly between detailed technical discussions with developers and high‑level architectural summaries for executives.
Demonstrated experience managing high‑stakes, customer‑facing technical engagements and driving alignment across complex stakeholder groups.
Willingness to travel (e.g., 20‑30%) for high‑touch customer engagements.
BS or MS in Computer Science, Engineering, or a related technical field.
Skills Desired
Achieved Architect‑level Certification in Marketing Cloud or an equivalent platform.
Experience with technical solutioning for both B2B and B2C use cases on a unified platform including MCE, MCAE, Personalization, Marketing Intelligence, and D360.
Proven ability to calculate and articulate the technical ROI of an architecture change (e.g., performance gains, cost savings, scalability improvements).
Experience in a product‑adjacent role, providing feedback to Product/Engineering based on observed deployment patterns in the field.
Accommodations
If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.
Candidate Privacy Statement
Please note that Salesforce uses artificial intelligence tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see the Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to the use of AI tools and opt‑out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. The typical base salary range for this position is $148,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
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