Business Development Analyst II
Sonepar Canada, Inc., Houston, TX, United States
Position:
Account Representative (PNP Program)
Location:
RDC/Branch
Responsibilities:
Account Representative is responsible for inbound and outbound sales calls. This individual will handle current and potential customers with the goal of generating revenue. Also responsible for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Work collaboratively with PNP Program Leadership to identify, qualify, and grow small to medium accounts
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Seize opportunities to upsell products and services when they arise
Build sustainable relationships and engage customers by responding to their needs, offering solutions, and introducing them to internal resources that will contribute to their success
Keep records of all conversations via CRM database in a comprehensible way
Frequently attend educational seminar/training to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Understand marketing campaigns and communicate those to customers
Setup and maintain SPAs
Promote and setup customer digital platforms
Utilize CRM as the customer management tool
Qualifications:
3+ Years of Sales or previous experience in an outbound sales call role
Basic navigation of Eclipse, SSM and Microsoft Office
Knowledgeable of electrical products and electrical distribution
Strong phone and verbal communication skills along with active listening
Ability to use CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Able to work in a team environment
What We Offer You:
Paid time off
Paid parental leave
401(k) retirement savings with company match
Professional and personal development programs
Opportunity to become a shareholder
Employer-paid short- and long-term disability
Employer-paid life insurance for spouse and dependents
Robust wellness program
Gym reimbursement
Employee Assistance Program (EAP)
Crawford is a subsidiary of Sonepar USA.
Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.
Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.
EEO is the Law.
Applicants and employees are protected under Federal law from discrimination.
Pay Transparency Non-Discrimination Provision: Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision.
#J-18808-Ljbffr
Account Representative (PNP Program)
Location:
RDC/Branch
Responsibilities:
Account Representative is responsible for inbound and outbound sales calls. This individual will handle current and potential customers with the goal of generating revenue. Also responsible for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Work collaboratively with PNP Program Leadership to identify, qualify, and grow small to medium accounts
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Seize opportunities to upsell products and services when they arise
Build sustainable relationships and engage customers by responding to their needs, offering solutions, and introducing them to internal resources that will contribute to their success
Keep records of all conversations via CRM database in a comprehensible way
Frequently attend educational seminar/training to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Understand marketing campaigns and communicate those to customers
Setup and maintain SPAs
Promote and setup customer digital platforms
Utilize CRM as the customer management tool
Qualifications:
3+ Years of Sales or previous experience in an outbound sales call role
Basic navigation of Eclipse, SSM and Microsoft Office
Knowledgeable of electrical products and electrical distribution
Strong phone and verbal communication skills along with active listening
Ability to use CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Able to work in a team environment
What We Offer You:
Paid time off
Paid parental leave
401(k) retirement savings with company match
Professional and personal development programs
Opportunity to become a shareholder
Employer-paid short- and long-term disability
Employer-paid life insurance for spouse and dependents
Robust wellness program
Gym reimbursement
Employee Assistance Program (EAP)
Crawford is a subsidiary of Sonepar USA.
Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.
Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.
EEO is the Law.
Applicants and employees are protected under Federal law from discrimination.
Pay Transparency Non-Discrimination Provision: Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision.
#J-18808-Ljbffr