OFFICE ASSOCIATE
Illinois Staffing, Springfield, IL, United States
Office Associate
We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome.
The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents ? Additional Documents section for each application. Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.
The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis. Disclosure of Salary Information In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant's wage or salary history. Employment decisions are not made based on an applicant's wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something biggersomething that touches the lives of every person who calls Illinois home. No matter what state career you're looking for, we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
The Department of Insurance is seeking to hire an Office Associate who performs a variety of complex, specialized clerical information, assistance, and general office support functions to professional staff of the Office of Consumer Health Insurance (OCHI)/Health Products Complaints Section. This position exercises independent judgment and initiative in providing complex and specialized support and assistance in the investigation and resolution of consumer complaints and inquiries; interprets and applies agency guidelines and policies in receiving, processing, and maintaining all complaints and inquiries; initiates correspondence with insurance company representatives regarding receipt of complaint and action or response required by insurance company.
Essential Functions
Processes all health insurance related correspondence received for complaints, inquiries, and external reviews utilizing the electronic complaint database, scanning equipment, and complex hard copy filing system.
Advises and responds to consumers contacting the Department's toll-free number and visiting the Department in person by providing information regarding health insurance.
Provides clerical support to supervisor on special projects, reports and documents pertaining to the overall complaint unit operations:
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
Requires knowledge, skill, and mental development equivalent to completion of high school.
Requires two (2) years of office experience.
Requires skill in keyboarding accurately at 45 wpm.
Preferred Qualifications
Prefers at least two (2) years of experience gaining knowledge of office practices, procedures, and programs.
Prefers at least two (2) years of experience gaining knowledge of composition, grammar, spelling, and punctuation.
Prefers elementary knowledge of agency programs, rules, and regulations.
Prefers ability to follow oral and written instructions.
Prefers ability to operate commonly used manual and automated office equipment and perform routine maintenance.
Prefers strong organizational skills.
Prefers ability to successfully handle multiple tasks.
Prefers proven oral and written communication skills and ability to maintain satisfactory working relationships with others.
Conditions of Employment
Requires the ability to pass a background check.
About the Agency The Department of Insurance (DOI) regulates the insurance market in the State of Illinois including, but not limited to, licensing and educating insurance agents, investigating Workers Compensation fraud, and examining the operations and finances of insurance companies domiciled in the state. We are committed to protecting consumers and regulating the insurance industry with innovation and efficiency. DOI has approximately 220 employees who are split between our Chicago and Springfield offices. State of Illinois employees enjoy a robust benefit package, including: Health, Life, Vision, and Dental Insurance 13 Paid Holidays annually, 14 on even numbered years 10-25 days of Paid Vacation time annually - (10 days in year one of employment) 12 Paid Sick Days annually (sick days carry over from year to year) 12 Weeks Paid Maternity/Paternity Leave 3 Paid Personal Days annually Pension Plan Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare) Flexible work schedules may be available, dependent upon position Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility Visit https://www2.illinois.gov/cms/benefits/Pages/default.aspx for more information about our benefits.
Work Hours: M-F; 8:30am - 5:00pm Requires the ability to report to the work location during work hours Headquarter Location: 320 W Washington St, Springfield, Illinois, 62767 Work County: Sangamon Agency Contact Email: DOI.HR@illinois.gov Posting Group: Office & Administrative Support
We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome.
The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents ? Additional Documents section for each application. Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.
The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis. Disclosure of Salary Information In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant's wage or salary history. Employment decisions are not made based on an applicant's wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something biggersomething that touches the lives of every person who calls Illinois home. No matter what state career you're looking for, we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
The Department of Insurance is seeking to hire an Office Associate who performs a variety of complex, specialized clerical information, assistance, and general office support functions to professional staff of the Office of Consumer Health Insurance (OCHI)/Health Products Complaints Section. This position exercises independent judgment and initiative in providing complex and specialized support and assistance in the investigation and resolution of consumer complaints and inquiries; interprets and applies agency guidelines and policies in receiving, processing, and maintaining all complaints and inquiries; initiates correspondence with insurance company representatives regarding receipt of complaint and action or response required by insurance company.
Essential Functions
Processes all health insurance related correspondence received for complaints, inquiries, and external reviews utilizing the electronic complaint database, scanning equipment, and complex hard copy filing system.
Advises and responds to consumers contacting the Department's toll-free number and visiting the Department in person by providing information regarding health insurance.
Provides clerical support to supervisor on special projects, reports and documents pertaining to the overall complaint unit operations:
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
Requires knowledge, skill, and mental development equivalent to completion of high school.
Requires two (2) years of office experience.
Requires skill in keyboarding accurately at 45 wpm.
Preferred Qualifications
Prefers at least two (2) years of experience gaining knowledge of office practices, procedures, and programs.
Prefers at least two (2) years of experience gaining knowledge of composition, grammar, spelling, and punctuation.
Prefers elementary knowledge of agency programs, rules, and regulations.
Prefers ability to follow oral and written instructions.
Prefers ability to operate commonly used manual and automated office equipment and perform routine maintenance.
Prefers strong organizational skills.
Prefers ability to successfully handle multiple tasks.
Prefers proven oral and written communication skills and ability to maintain satisfactory working relationships with others.
Conditions of Employment
Requires the ability to pass a background check.
About the Agency The Department of Insurance (DOI) regulates the insurance market in the State of Illinois including, but not limited to, licensing and educating insurance agents, investigating Workers Compensation fraud, and examining the operations and finances of insurance companies domiciled in the state. We are committed to protecting consumers and regulating the insurance industry with innovation and efficiency. DOI has approximately 220 employees who are split between our Chicago and Springfield offices. State of Illinois employees enjoy a robust benefit package, including: Health, Life, Vision, and Dental Insurance 13 Paid Holidays annually, 14 on even numbered years 10-25 days of Paid Vacation time annually - (10 days in year one of employment) 12 Paid Sick Days annually (sick days carry over from year to year) 12 Weeks Paid Maternity/Paternity Leave 3 Paid Personal Days annually Pension Plan Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare) Flexible work schedules may be available, dependent upon position Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility Visit https://www2.illinois.gov/cms/benefits/Pages/default.aspx for more information about our benefits.
Work Hours: M-F; 8:30am - 5:00pm Requires the ability to report to the work location during work hours Headquarter Location: 320 W Washington St, Springfield, Illinois, 62767 Work County: Sangamon Agency Contact Email: DOI.HR@illinois.gov Posting Group: Office & Administrative Support