Video Banker 1 Job at City National Bank in Keslers Cross Lanes
City National Bank, Keslers Cross Lanes, WV, United States
EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS
Summary Description
Responsible for processing customer transactions received via the Interactive Teller Machine (ITM) accurately and efficiently in a fast-paced environment in accordance with established policies and procedures while delivering exceptional service to our customers. ITM transactions normally include basic frontline transactions and are enacted over video from an offsite location for the convenience of our customers in our drive-up lanes.
Essential Functions
Assists customers using the Interactive Teller Machines (ITMs). Educates customers to make them comfortable and competent using the interactive technology
Responsible for the efficient, accurate, confidential and professional performance of functions processed via the ITM, including, but not limited to, check cashing, deposits, withdrawals, account transfers and loan payments.
Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions. Balances customer transactions via multiple ITMs
Consistently executes customer service standards to provide excellent customer service, resolve problems, and identify customers’ financial needs
Displays a positive and professional attitude at all times
Maintains current knowledge of bank products and services
Seeks opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust
Completes all training within predetermined time limits
Adheres to all bank regulatory, audit, and compliance policies and procedures
Position Requirements
Must be comfortable appearing on camera and capable of communicating effectively through this channel
High school diploma or equivalent
Minimum 6 months of previous front line experience required
Experience in a call center or other customer service environment preferred
Ability to multi-task and work seamlessly and efficiently across several different platforms simultaneously
Displays professional dress and demeanor
Personal computer proficiency
Ability to work extended hours beyond the normal work day, including weekends and some holiday work. Department hours are 7:00 a.m. to 8:00 p.m., Monday through Friday, and 7:00 a.m. to 5:00 p.m. Saturday
Typically the employee may sit to perform work; however, there may be some standing, walking, bending and lifting 5-10 lbs
Work is generally performed indoors in environmentally-controlled conditions. Periodically work outdoors to support ITM hardware
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Critical Skills / Expertise
Excellent face-to-face communication and customer relations skills
Knowledge of (or ability to learn) the bank’s operating systems, policies and procedures
Strong attention to detail
Ability to calmly handle stressful situations
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Summary Description
Responsible for processing customer transactions received via the Interactive Teller Machine (ITM) accurately and efficiently in a fast-paced environment in accordance with established policies and procedures while delivering exceptional service to our customers. ITM transactions normally include basic frontline transactions and are enacted over video from an offsite location for the convenience of our customers in our drive-up lanes.
Essential Functions
Assists customers using the Interactive Teller Machines (ITMs). Educates customers to make them comfortable and competent using the interactive technology
Responsible for the efficient, accurate, confidential and professional performance of functions processed via the ITM, including, but not limited to, check cashing, deposits, withdrawals, account transfers and loan payments.
Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions. Balances customer transactions via multiple ITMs
Consistently executes customer service standards to provide excellent customer service, resolve problems, and identify customers’ financial needs
Displays a positive and professional attitude at all times
Maintains current knowledge of bank products and services
Seeks opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust
Completes all training within predetermined time limits
Adheres to all bank regulatory, audit, and compliance policies and procedures
Position Requirements
Must be comfortable appearing on camera and capable of communicating effectively through this channel
High school diploma or equivalent
Minimum 6 months of previous front line experience required
Experience in a call center or other customer service environment preferred
Ability to multi-task and work seamlessly and efficiently across several different platforms simultaneously
Displays professional dress and demeanor
Personal computer proficiency
Ability to work extended hours beyond the normal work day, including weekends and some holiday work. Department hours are 7:00 a.m. to 8:00 p.m., Monday through Friday, and 7:00 a.m. to 5:00 p.m. Saturday
Typically the employee may sit to perform work; however, there may be some standing, walking, bending and lifting 5-10 lbs
Work is generally performed indoors in environmentally-controlled conditions. Periodically work outdoors to support ITM hardware
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Critical Skills / Expertise
Excellent face-to-face communication and customer relations skills
Knowledge of (or ability to learn) the bank’s operating systems, policies and procedures
Strong attention to detail
Ability to calmly handle stressful situations
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