Police Communications Officer I - SR-17
GovernmentJobs.com, Hilo, HI, United States
Police Communications Officer I
Under direct supervision, receives formal and structured on-the-job training in the methods and procedures of police communications and dispatching operations including call taking and dispatching uniformed personnel utilizing a specialized work station of emergency 911 communications equipment and a Computer Aided Dispatch (CAD) system in a central police communications operation; and performs other related duties as required. The Police Communications Officer I receives training to make critical response decisions while communicating emergency and non-emergency information from citizens and emergency responders and maintain contact to ensure status is reflected accurately at all times. They are required to deal with sensitive information in a discreet and professional manner. As knowledge, skills and abilities increase, employees are expected to work with more independence, under general supervision. Tasks are performed utilizing a specialized work station comprised of a 911-telephone system, CAD system, computer based radio dispatching systems, and other supportive computer based devices. Work is performed in accordance with written policies and procedures. Performance is evaluated through direct observation and examination of written and electronic records. All voice and data entry work performed by the Police Communication Officer I is continually recorded and is subject to live monitoring for review. After successful completion of training and satisfactory performance, employees may be released to independent status and move to the Police Communications Officer II classification.
Police Communications Officer I positions may be eligible to receive a $3,000 Recruitment Incentive. Conditions apply. This Police Communications Officer I, SR-17 position is a career ladder position. The next level in the series is Police Communications Officer II, SR-19, $4,933/month. Persons hired into career ladder positions must meet minimum qualifications for the next level in the career ladder series, perform work at the higher level, and meet performance requirements to move to the next level in the career ladder series. The eligible list may be used for other permanent and temporary vacancies as they arise during the life of the list. Temporary appointment may lead to conversion to permanent appointment. Special Working Conditions: Twenty-four (24) hours, seven (7) days-a-week operations requiring rotating shift assignments, and weekend and holiday work. Overtime work as required.
Training and Experience: A combination of education and experience substantially equivalent to:
graduation from high school, and
two (2) years of work experience involving dispatching or public contact which shall have included providing information, answering questions and inquiries, and/or explaining policies, rules and regulations in person or by telephone.
It is essential that the applicant describe fully the duties and responsibilities of each position held, specify the date of each position held (from and to, month and year), and indicate the number of hours worked per week. Attach all required documentation (e.g. official transcript, professional license(s)/certification(s), DD-214, etc.) at the time of submitting your application. Note: In-person interviews and/or further testing in Hawai'i County may be required at the discretion of the hiring department/agency. If in-person interviews and/or further testing are required, applicants who are referred to the hiring department/agency must be available to participate in person and at their own expense at that phase of the selection process.
Knowledge of: principles and techniques in dealing with people, office practices and procedures, filing methods and systems, proper usage of English language, including diction, grammar, spelling, and punctuation, effective verbal and written communication techniques and customer service principles and techniques, the purposes and uses of standard office equipment, personal computers and Windows based applications, and geography of the island of Hawai'i, including but not limited to, towns, parks, beaches, streets, and businesses. Ability to: type/keyboard at a rate of 35 words per minute (wpm), perform multiple tasks while simultaneously using a computer, learn departmental rules and regulations, policies and procedures of the Hawai'i Police Department and Police Communications Dispatch Center, and pertinent laws and ordinances of the State and County of Hawai'i, learn to operate police radio, telephone and civil defense equipment, communicate effectively with police personnel and the general public, make sound decisions quickly under traumatic or crisis situations, relate effectively to co-workers, listen effectively, exercise patience and tact in dealing with the public, control the direction and length of calls, write clear and concise reports, and operate standard office equipment. Physical Requirements: Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations. Physical Effort Grouping: Light
Benefits of County Employment: The County of Hawai'i offers a competitive compensation package. Your total compensation is comprised of your salary and a generous range of valuable benefits, subject to eligibility requirements.
Flexible Working Arrangements : Options may include telecommuting, alternate work schedules (4-10) and flexible working hours. (Not all Departments/Agencies participate and not all positions are eligible.)
Vacation: Start accruing paid vacation time immediately upon hire up to 21 days per year.
Sick Leave: Start accruing paid sick leave time immediately upon hire up to 21 days per year.
Holidays: The County provides 13 paid holidays per year (plus General Election Day when applicable).
Training and Development: The County has a variety of training and development opportunities for employees.
County Tuition Reimbursement Program: This scholarship program rewards employees who take the initiative to advance their education and learning.
Public Service Loan Forgiveness (PSLF) Program: You may be eligible for this federal program which forgives portions of federal student loans for individuals working in public service.
Retirement Plan: The Employees' Retirement System is a qualified defined benefit public pension plan that provides retirement, disability, survivor and other benefits to all eligible full-time and part-time county employees in the State of Hawaii as well as their beneficiaries.
Deferred Compensation: Save additional money for retirement - this voluntary supplemental retirement savings plan allows for the investment of tax-deferred contributions.
Flexible Spending Plan: Use pre-tax dollars to pay for qualified dependent care and/or medical expenses, as well as insurance premiums.
Health Benefit Plans: The County of Hawai'i offers a variety of health benefit plans for eligible employees.
Employee Assistance Program (EAP): This voluntary assistance program provides employees and their family members with free professional and confidential assistance in overcoming personal and work-related problems.
Group Life Insurance: Free life insurance policy for active employees.
Credit Union Membership
Other Leaves: You may be eligible for other leaves, including Family Leave, Funeral Leave, Leave Sharing, Military Leave, Donor Leave, Victims Protection Leave, as well as leave for Parent-Teacher Conferences, Disaster Relief, Blood Bank Donations, and Jury Duty.
All benefits are subject to eligibility requirements and change due to legislative actions and/or changes negotiated through collective bargaining. Please check out the benefits tab for additional information.
Under direct supervision, receives formal and structured on-the-job training in the methods and procedures of police communications and dispatching operations including call taking and dispatching uniformed personnel utilizing a specialized work station of emergency 911 communications equipment and a Computer Aided Dispatch (CAD) system in a central police communications operation; and performs other related duties as required. The Police Communications Officer I receives training to make critical response decisions while communicating emergency and non-emergency information from citizens and emergency responders and maintain contact to ensure status is reflected accurately at all times. They are required to deal with sensitive information in a discreet and professional manner. As knowledge, skills and abilities increase, employees are expected to work with more independence, under general supervision. Tasks are performed utilizing a specialized work station comprised of a 911-telephone system, CAD system, computer based radio dispatching systems, and other supportive computer based devices. Work is performed in accordance with written policies and procedures. Performance is evaluated through direct observation and examination of written and electronic records. All voice and data entry work performed by the Police Communication Officer I is continually recorded and is subject to live monitoring for review. After successful completion of training and satisfactory performance, employees may be released to independent status and move to the Police Communications Officer II classification.
Police Communications Officer I positions may be eligible to receive a $3,000 Recruitment Incentive. Conditions apply. This Police Communications Officer I, SR-17 position is a career ladder position. The next level in the series is Police Communications Officer II, SR-19, $4,933/month. Persons hired into career ladder positions must meet minimum qualifications for the next level in the career ladder series, perform work at the higher level, and meet performance requirements to move to the next level in the career ladder series. The eligible list may be used for other permanent and temporary vacancies as they arise during the life of the list. Temporary appointment may lead to conversion to permanent appointment. Special Working Conditions: Twenty-four (24) hours, seven (7) days-a-week operations requiring rotating shift assignments, and weekend and holiday work. Overtime work as required.
Training and Experience: A combination of education and experience substantially equivalent to:
graduation from high school, and
two (2) years of work experience involving dispatching or public contact which shall have included providing information, answering questions and inquiries, and/or explaining policies, rules and regulations in person or by telephone.
It is essential that the applicant describe fully the duties and responsibilities of each position held, specify the date of each position held (from and to, month and year), and indicate the number of hours worked per week. Attach all required documentation (e.g. official transcript, professional license(s)/certification(s), DD-214, etc.) at the time of submitting your application. Note: In-person interviews and/or further testing in Hawai'i County may be required at the discretion of the hiring department/agency. If in-person interviews and/or further testing are required, applicants who are referred to the hiring department/agency must be available to participate in person and at their own expense at that phase of the selection process.
Knowledge of: principles and techniques in dealing with people, office practices and procedures, filing methods and systems, proper usage of English language, including diction, grammar, spelling, and punctuation, effective verbal and written communication techniques and customer service principles and techniques, the purposes and uses of standard office equipment, personal computers and Windows based applications, and geography of the island of Hawai'i, including but not limited to, towns, parks, beaches, streets, and businesses. Ability to: type/keyboard at a rate of 35 words per minute (wpm), perform multiple tasks while simultaneously using a computer, learn departmental rules and regulations, policies and procedures of the Hawai'i Police Department and Police Communications Dispatch Center, and pertinent laws and ordinances of the State and County of Hawai'i, learn to operate police radio, telephone and civil defense equipment, communicate effectively with police personnel and the general public, make sound decisions quickly under traumatic or crisis situations, relate effectively to co-workers, listen effectively, exercise patience and tact in dealing with the public, control the direction and length of calls, write clear and concise reports, and operate standard office equipment. Physical Requirements: Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations. Physical Effort Grouping: Light
Benefits of County Employment: The County of Hawai'i offers a competitive compensation package. Your total compensation is comprised of your salary and a generous range of valuable benefits, subject to eligibility requirements.
Flexible Working Arrangements : Options may include telecommuting, alternate work schedules (4-10) and flexible working hours. (Not all Departments/Agencies participate and not all positions are eligible.)
Vacation: Start accruing paid vacation time immediately upon hire up to 21 days per year.
Sick Leave: Start accruing paid sick leave time immediately upon hire up to 21 days per year.
Holidays: The County provides 13 paid holidays per year (plus General Election Day when applicable).
Training and Development: The County has a variety of training and development opportunities for employees.
County Tuition Reimbursement Program: This scholarship program rewards employees who take the initiative to advance their education and learning.
Public Service Loan Forgiveness (PSLF) Program: You may be eligible for this federal program which forgives portions of federal student loans for individuals working in public service.
Retirement Plan: The Employees' Retirement System is a qualified defined benefit public pension plan that provides retirement, disability, survivor and other benefits to all eligible full-time and part-time county employees in the State of Hawaii as well as their beneficiaries.
Deferred Compensation: Save additional money for retirement - this voluntary supplemental retirement savings plan allows for the investment of tax-deferred contributions.
Flexible Spending Plan: Use pre-tax dollars to pay for qualified dependent care and/or medical expenses, as well as insurance premiums.
Health Benefit Plans: The County of Hawai'i offers a variety of health benefit plans for eligible employees.
Employee Assistance Program (EAP): This voluntary assistance program provides employees and their family members with free professional and confidential assistance in overcoming personal and work-related problems.
Group Life Insurance: Free life insurance policy for active employees.
Credit Union Membership
Other Leaves: You may be eligible for other leaves, including Family Leave, Funeral Leave, Leave Sharing, Military Leave, Donor Leave, Victims Protection Leave, as well as leave for Parent-Teacher Conferences, Disaster Relief, Blood Bank Donations, and Jury Duty.
All benefits are subject to eligibility requirements and change due to legislative actions and/or changes negotiated through collective bargaining. Please check out the benefits tab for additional information.