Community Manager
Douglas Emmett, Santa Monica, CA, United States
We are seeking a high-energy, customer service-oriented Residential Community Manager to join our residential property management team.
GENERAL RESPONSIBILITIES
Ensure that residents are provided with a clean, safe, well-maintained community.
Handle resident complaints and supervise all resident activities
Ensure all maintenance requests are handled promptly and that residents are notified if parts must be ordered, causing a delay. Enforce weekly follow-up of such requests
Inspect the property daily, recording deficiencies and taking necessary action, within budgetary allocations; including liability concerns and exterior light checks
Review and understand all vendor contracts and enforce all requirements of the contract
Adhere to all company policies and community policies
Compile weekly/monthly reports/inspections advising on the status of the property, including but not limited to:
1) The physical condition of the property
2) Liability concerns
3) Physical and leased occupancies (weekly)
4) Staffing
5) Marketing contacts (in conjunction with the Senior Leasing Agent)
6) Traffic breakdowns (in conjunction with the Senior Leasing Agent)
7) Corporate apartment status
8) Advertising – current and suggested (in conjunction with the Senior Leasing Agent)
9) An incident report (to include all safety and security incidents), including any suggestions to eliminate any future concerns
10) Any other current events, and new businesses in the area
FINANCIAL OPERATIONS
Assist in the collection of rents, enforcement of banking procedures, delinquency, and all collection procedures
Maintain necessary records of all financial transactions of the property
Responsible for maintaining all petty cash funds and records.
Generate monthly Variance Reports
Adhere to all appropriate company accounting directives, including but not limited to:
1) Use of account numbers
2) Budgets, rent rolls and payroll
3) Accounts payable system and verify all bills
4) Maintain an up-to-date Budget Control Log and balance every month
SUPERVISORY RESPONSIBILITIES
Train and be responsible for work performed by all staff members under their direction
Hire, counsel and terminate employees following the company’s policy and under the direction of the Director
Perform written evaluations of employees and make recommendations for salary increases and/or advancement
Supervise outside contractors who may be working on the property
Establish schedules and assign personnel for routine maintenance and emergency coverage
QUALIFICATIONS
Broad knowledge of California Tenant/Landlord law and Fair Housing laws
College Degree preferred
Demonstrates initiative, professionalism, integrity, and exercises confidentiality of all areas of performance
Excellent oral and written communication skills
Ability to communicate positively and professionally with residents, employees, and vendors
Ability to exercise independent judgment and make sound business decisions based on information received
Strong management skills and leadership ability
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GENERAL RESPONSIBILITIES
Ensure that residents are provided with a clean, safe, well-maintained community.
Handle resident complaints and supervise all resident activities
Ensure all maintenance requests are handled promptly and that residents are notified if parts must be ordered, causing a delay. Enforce weekly follow-up of such requests
Inspect the property daily, recording deficiencies and taking necessary action, within budgetary allocations; including liability concerns and exterior light checks
Review and understand all vendor contracts and enforce all requirements of the contract
Adhere to all company policies and community policies
Compile weekly/monthly reports/inspections advising on the status of the property, including but not limited to:
1) The physical condition of the property
2) Liability concerns
3) Physical and leased occupancies (weekly)
4) Staffing
5) Marketing contacts (in conjunction with the Senior Leasing Agent)
6) Traffic breakdowns (in conjunction with the Senior Leasing Agent)
7) Corporate apartment status
8) Advertising – current and suggested (in conjunction with the Senior Leasing Agent)
9) An incident report (to include all safety and security incidents), including any suggestions to eliminate any future concerns
10) Any other current events, and new businesses in the area
FINANCIAL OPERATIONS
Assist in the collection of rents, enforcement of banking procedures, delinquency, and all collection procedures
Maintain necessary records of all financial transactions of the property
Responsible for maintaining all petty cash funds and records.
Generate monthly Variance Reports
Adhere to all appropriate company accounting directives, including but not limited to:
1) Use of account numbers
2) Budgets, rent rolls and payroll
3) Accounts payable system and verify all bills
4) Maintain an up-to-date Budget Control Log and balance every month
SUPERVISORY RESPONSIBILITIES
Train and be responsible for work performed by all staff members under their direction
Hire, counsel and terminate employees following the company’s policy and under the direction of the Director
Perform written evaluations of employees and make recommendations for salary increases and/or advancement
Supervise outside contractors who may be working on the property
Establish schedules and assign personnel for routine maintenance and emergency coverage
QUALIFICATIONS
Broad knowledge of California Tenant/Landlord law and Fair Housing laws
College Degree preferred
Demonstrates initiative, professionalism, integrity, and exercises confidentiality of all areas of performance
Excellent oral and written communication skills
Ability to communicate positively and professionally with residents, employees, and vendors
Ability to exercise independent judgment and make sound business decisions based on information received
Strong management skills and leadership ability
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