Operations Customer Support
Shapes Precision Manufacturing, Palm Bay, FL, United States
Operations Customer Support
The Operations Customer Support role supports day-to-day operations through data management, administrative coordination, and customer communication. This position serves as a liaison between internal teams and external customers to ensure alignment of requirements and timely execution.
Essential Duties and Responsibilities
Serve as the primary point of contact for customer inquiries and correspondence
Coordinate with the Supply Chain Supervisor to ensure customer requirements are met and communicate potential delays
Prepare and distribute daily shipping reports
Participate in production meetings to communicate customer expectations
Maintain customer portals to align demand with purchase orders
Monitor on-time delivery (OTD) performance
Maintain accurate backlog data and report discrepancies
Manage customer data within the ERP system
Participate in customer calls and meetings as needed
Qualifications and Skills
Bachelor's degree in a related field or three (3) years of relevant experience
Proficiency in Microsoft Office
ERP experience required; Epicor preferred
Strong communication and interpersonal skills
Ability to manage multiple priorities and meet deadlines
Strong problem-solving and analytical skills
Ability to work independently and collaboratively
Work Environment and Physical Requirements
Office-based role with occasional exposure to manufacturing environment
Prolonged periods working at a computer
Must be able to lift up to 20 pounds
Ability to operate standard office equipment
Exposure to noise, moving machinery, dust, and chemicals when on the shop floor
Additional Information
Occasional work outside normal business hours may be required
Shapes Precision Manufacturing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected status.
This position may require access to export-controlled information. Candidates must be a U.S. Person as defined by ITAR.
The Operations Customer Support role supports day-to-day operations through data management, administrative coordination, and customer communication. This position serves as a liaison between internal teams and external customers to ensure alignment of requirements and timely execution.
Essential Duties and Responsibilities
Serve as the primary point of contact for customer inquiries and correspondence
Coordinate with the Supply Chain Supervisor to ensure customer requirements are met and communicate potential delays
Prepare and distribute daily shipping reports
Participate in production meetings to communicate customer expectations
Maintain customer portals to align demand with purchase orders
Monitor on-time delivery (OTD) performance
Maintain accurate backlog data and report discrepancies
Manage customer data within the ERP system
Participate in customer calls and meetings as needed
Qualifications and Skills
Bachelor's degree in a related field or three (3) years of relevant experience
Proficiency in Microsoft Office
ERP experience required; Epicor preferred
Strong communication and interpersonal skills
Ability to manage multiple priorities and meet deadlines
Strong problem-solving and analytical skills
Ability to work independently and collaboratively
Work Environment and Physical Requirements
Office-based role with occasional exposure to manufacturing environment
Prolonged periods working at a computer
Must be able to lift up to 20 pounds
Ability to operate standard office equipment
Exposure to noise, moving machinery, dust, and chemicals when on the shop floor
Additional Information
Occasional work outside normal business hours may be required
Shapes Precision Manufacturing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected status.
This position may require access to export-controlled information. Candidates must be a U.S. Person as defined by ITAR.