Collections Coordinator

ABOUT THE COMPANY:

Our client is a leading financial services organization and they are looking to add a Collections Coordinator to the Accounting Team. They are located in a beautiful office close to the high way, shopping, and restaurants.

COLLECTIONS COORDINATOR RESPONSIBILITIES:

Making calls and contacts to customers to encourage payment of delinquent accounts.

The Collections Coordinator will confer with customers in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer.

Notify credit department if customers fail to respond.

Record information about financial status of customer and status of collection efforts.

Receive payment and post amount paid to customer account.

EXPERIENCE PREFERRED FOR THE COLLECTIONS COORDINATOR:

Attention to detail

Skip tracing

Excellent written and verbal communication skills

2-5 + years of deficiency collections experience

Solid computer skills

Keywords: Collections, collector, commercial collections, deficiency collections

#ZRCFS
#INAPR2026

","

Collections Coordinator

ABOUT THE COMPANY:

Responsible for performing collection activities associated with various delinquent member accounts, including Visa credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, home equity lines of credit, returned checks, negative account balances, and overlimit accounts. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts. Ensures that the Credit Union's professional image is maintained.
Essential functions and basic duties include:
Assumes responsibility for the effective and professional performance of collections functions.
Receives delinquency reports from the computer system and verifies the status of the loans.
Follows up on delinquent accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem.
Utilizes effective human relations skills and various forms of persuasion to present a positive Credit Union image in an already negative situation.
Utilizes further appropriate collection methods if initial attempts do not secure required payment.
Posts approved extensions and notifies member of new due date by mail.
Alternates with other collections officers doing daily garnishments, billings, and attorney billings and trusts.
Acts on notification of impounded vehicles to protect the Credit Union's interest.
Performs skip tracing.
Recommends accounts for repossession and foreclosure. Follows up with agent to ensure prompt recovery of collateral. Recommends and completes small claims court complaints and post judgment actions including garnishments, supplemental orders, and executions. Represents the credit union in small claims court.
Refers accounts to Collector II for bankruptcy actions. Continues related collection efforts.
Recommends possible charge-offs. Researches and prepares the Write-off Summary Sheet.
Performs collections efforts in accordance with Credit Union policies and procedures and ensures they are legally compliant.
Assumes responsibility for the efficient administration of collections activities.
Keeps accurate and up-to-date activity reports on late and delinquent loans.
Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer.
Researches loan accounts that appear on records to ensure that Credit Union errors are detected promptly. Provides members the opportunity to fully explain their loan status.
Assumes responsibility for ensuring that professional business relations are established and maintained with Credit Union members and external contacts.
Maintains the Credit Union's professional reputation throughout collections operations and in all contacts with members.
Maintains confidentiality.
Assumes responsibility for establishing and maintaining effective communication and coordination with Credit Union personnel.
Assists area personnel as needed.
Keeps management informed of activities, progress toward established objectives, and of any significant problems.
Attends and participates in meetings as required.
Assumes responsibility for related duties as required or assigned.
Stays informed of changes in collections policies, procedures, and related legal requirements.
Actively and professionally cross-sells Credit Union services.
Ensures that work area is clean, secure, and well maintained.
Works a regular and predictable schedule.
Performance measurements include:
Delinquent and problem accounts are closely monitored and reviewed.
Appropriate collections actions are instituted which are in accordance with established Credit Union policies and are legally compliant.
Delinquent accounts are promptly collected. A delinquency ratio which meets management standards is maintained.
Professional business relations exist with members. Members are properly assisted with their financial problems and their questions are courteously answered.
Required reports and records are accurate and timely.
Good working relations exist with area personnel and with management. Management is appropriately informed of area activities.
Qualifications include:
Education/Certification: High school graduate or equivalent.
Required knowledge: Knowledge of collection procedures and related laws and regulations.
Understanding of Credit Union loan products and policies. Familiar with default and enforcement clauses.
Familiar with deposit programs, account ownership, and casualty insurance.
Basic understanding of the U.S. Bankruptcy Code.
Understanding of Small Claims Court system.
Experience required: Previous collection experience with full-service financial institution helpful.
Skills/Abilities: Accuracy and thoroughness in work.
Excellent communication, telephone, and public relations skills.
Ability to work well independently.
Ability to work well in stressful situations.
Ability to operate related computer applications and other business equipment including calculator, typewriter, copy machine, printer, credit bureau terminal, telephone, fax.
Physical activities and requirements include:
Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
Average Hearing: Able to hear average or normal conversations and receive ordinary information.
Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.
Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)
Working conditions include:
None: No hazardous or significantly unpleasant conditions (such as in a typical office).
Mental activities and requirements include:
Reasoning Ability: Ability to deal with a variety of variables under only limited standardization.
Able to interpret various instructions.
Mathematics Ability: Ability to perform basic math skills and to use decimals to compute ratios and percents, and to draw and interpret graphs.
Language Ability: Ability to use passive vocabulary of 5-6,000 words; to read (by sight or Braille) at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.
Ability to communicate in complex sentences; using normal word order with present and past tenses; using a good vocabulary.
Intent and function of job descriptions include:
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.
They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.
Well constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded.
Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.
In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Responsible for performing collection activities associated with various delinquent member accounts, including Visa ...","Collections Officer I",[141],["B","3521960132"],"Work at UCCU","19 hours ago","/jobs/3521960132-collections-officer-i","Provo, UT, United States","/jobs?keyword=UCCU","/jobs?location=Provo%2C+UT%2C+United+States","/jobs?keyword=Collections+Officer+I",{"_64":65,"_66":142,"_68":143,"_70":144,"_72":145},"Provo","Provo, UT, United States, 84605","UT","84605",1072,"name","Hearst Television","agency","logo","slug","hearst-television","

Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

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