Warranty Claim Processing Team Member
Injectors Direct, San Luis Obispo, CA, United States
Warranty Claim Processing Team Member
The main function of this role is to process both manufacturer and customer warranty claims. This means fielding and responding to new warranty claim requests, processing incoming claims, performing detailed testing and analysis on parts, and documenting results. Team members are expected to be extremely detail oriented, thorough, and accurate. Ability to navigate computer programs, type, and process data quickly is a must.
Our ideal candidate will have a background in mechanical skills with a basic knowledge of hand tools and mechanical principles. Basic phone and computer skills and experience using Salesforce are highly recommended. Mechanical experience, specifically in the automotive industry is a plus, but not required.
Benefits
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Free food & snacks
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance
Who We Are
InjectorsDirect.com is a leader in our industry, remanufacturing and distributing parts for diesel fuel injection systems in Ford, Chevrolet, and Dodge/Ram trucks. Our company was founded in 2009 by San Luis Obispo natives who wanted to find a better way to help diesel truck owners get the parts they need. We pride ourselves in utilizing innovative technology to improve our products and provide a better experience for our customers every day. We are looking for committed team members who share our values and want to grow their career with a reputable company. We offer a complete benefits package that includes Paid Time Off, Paid Holidays, Medical, Dental, Vision, and Life insurance as well as VIP access to company sponsored events and team-building activities. We are also proud supporters of the Central Coast community and sponsors of SLO Blues Baseball, Cal Poly Athletics, as well as local rodeos and other community functions.
What We Value
Highest Quality: We know quality is paramount in everything we do; this allows us to be proud of our work. We take pride in delivering the best possible products to our customers every day.
Attention To Detail: We obsess over the details, big or small. Accuracy is the main focus at all times.
Reliability: We rely on teammates to work together effectively to complete daily tasks, and to achieve strategic goals. We help each other succeed.
Dedication: We are dedicated to professionalism, speed, and efficiency, always exceeding expectations.
What We Offer
Competitive Hourly Pay - depending on work ethic, experience, and character. We reward hard working, dedicated employees with regular pay increases. Medical, Vision, and Dental Benefits 401K Retirement Plan with 4% Employer Matching Paid Holidays Paid Vacation and Sick Time A break room stocked with snacks and drinks VIP access to company sponsored events Regular team lunches and BBQ's Compensation: $20.00 - $30.00 per hour
Our Mission
At InjectorsDirect.com it is not only our job to provide customers with the best experience possible, it is our purpose. As the industry-leading team, we challenge the status quo. We never compromise in the pursuit of continuous improvement, striving to become the best versions of ourselves.
Core Values
We Work H.A.R.D.
H Highest Quality We know quality is paramount in everything we do, this allows us to be proud of our work.
A Attention to Detail We obsess over the details, big or small. Accuracy is the main focus at all times.
R Reliability We rely on our teammates to work together effectively to complete our daily tasks, and to achieve our strategic goals.
D Dedication We are dedicated to professionalism, speed, and efficiency, always exceeding expectations.
About Us
InjectorsDirect.com was founded in San Luis Obispo, California in 2009. After having to replace the injectors in an LB7 Duramax, we realized that there needed to be a better way for diesel pickup owners to get quality fuel injection parts for their trucks at reasonable prices. We offer parts for Duramax, Cummins, and Power Stroke Diesel engines. Our expert technicians are trained to test and service all the products we offer.
The main function of this role is to process both manufacturer and customer warranty claims. This means fielding and responding to new warranty claim requests, processing incoming claims, performing detailed testing and analysis on parts, and documenting results. Team members are expected to be extremely detail oriented, thorough, and accurate. Ability to navigate computer programs, type, and process data quickly is a must.
Our ideal candidate will have a background in mechanical skills with a basic knowledge of hand tools and mechanical principles. Basic phone and computer skills and experience using Salesforce are highly recommended. Mechanical experience, specifically in the automotive industry is a plus, but not required.
Benefits
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Free food & snacks
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance
Who We Are
InjectorsDirect.com is a leader in our industry, remanufacturing and distributing parts for diesel fuel injection systems in Ford, Chevrolet, and Dodge/Ram trucks. Our company was founded in 2009 by San Luis Obispo natives who wanted to find a better way to help diesel truck owners get the parts they need. We pride ourselves in utilizing innovative technology to improve our products and provide a better experience for our customers every day. We are looking for committed team members who share our values and want to grow their career with a reputable company. We offer a complete benefits package that includes Paid Time Off, Paid Holidays, Medical, Dental, Vision, and Life insurance as well as VIP access to company sponsored events and team-building activities. We are also proud supporters of the Central Coast community and sponsors of SLO Blues Baseball, Cal Poly Athletics, as well as local rodeos and other community functions.
What We Value
Highest Quality: We know quality is paramount in everything we do; this allows us to be proud of our work. We take pride in delivering the best possible products to our customers every day.
Attention To Detail: We obsess over the details, big or small. Accuracy is the main focus at all times.
Reliability: We rely on teammates to work together effectively to complete daily tasks, and to achieve strategic goals. We help each other succeed.
Dedication: We are dedicated to professionalism, speed, and efficiency, always exceeding expectations.
What We Offer
Competitive Hourly Pay - depending on work ethic, experience, and character. We reward hard working, dedicated employees with regular pay increases. Medical, Vision, and Dental Benefits 401K Retirement Plan with 4% Employer Matching Paid Holidays Paid Vacation and Sick Time A break room stocked with snacks and drinks VIP access to company sponsored events Regular team lunches and BBQ's Compensation: $20.00 - $30.00 per hour
Our Mission
At InjectorsDirect.com it is not only our job to provide customers with the best experience possible, it is our purpose. As the industry-leading team, we challenge the status quo. We never compromise in the pursuit of continuous improvement, striving to become the best versions of ourselves.
Core Values
We Work H.A.R.D.
H Highest Quality We know quality is paramount in everything we do, this allows us to be proud of our work.
A Attention to Detail We obsess over the details, big or small. Accuracy is the main focus at all times.
R Reliability We rely on our teammates to work together effectively to complete our daily tasks, and to achieve our strategic goals.
D Dedication We are dedicated to professionalism, speed, and efficiency, always exceeding expectations.
About Us
InjectorsDirect.com was founded in San Luis Obispo, California in 2009. After having to replace the injectors in an LB7 Duramax, we realized that there needed to be a better way for diesel pickup owners to get quality fuel injection parts for their trucks at reasonable prices. We offer parts for Duramax, Cummins, and Power Stroke Diesel engines. Our expert technicians are trained to test and service all the products we offer.