Host Job at Walker Hotel - Tribeca in New York
Walker Hotel - Tribeca, New York, NY, United States
The Host is responsible for managing the first and last impressions of the guest experience. This role sets the tone for service by welcoming guests with professionalism, warmth, and confidence while coordinating reservations and seating to support smooth service flow.
Hosts at Walker Hotel are expected to maintain a polished, composed presence, communicate clearly, and protect the guest experience through strong organization and situational awareness in a hotel-driven environment.
REPORTING STRUCTURE
Reports to: Restaurant Management
Works closely with: Servers, Bartenders, Expo, and FOH Leadership
CORE RESPONSIBILITIES
Guest Welcome & Experience
Hosts establish the tone of the dining experience and manage guest expectations.
Greet guests promptly and professionally with a warm, confident approach
Manage guest flow and waiting guests with discretion and clear communication
Provide accurate wait times and set expectations for seating and pacing
Support guest recovery by notifying management promptly when issues arise
Reservations, Seating & Flow Management
Hosts coordinate seating to support balanced service and a consistent guest experience.
Manage reservations and walk‑ins accurately using the property’s reservation tools
Coordinate seating to balance server sections and support service pacing
Monitor table status, turn times, and dining room flow to reduce bottlenecks
Communicate table readiness and pacing needs to FOH team members
Communication & Coordination
Hosts serve as a key communication point between guests and the service team.
Answer phones, direct inquiries, and relay accurate information to guests and staff
Communicate guest notes and special requests (as applicable) to the service team
Coordinate with the bar regarding bar seating and guest flow as needed
Maintain calm, professional communication during high‑volume periods
Standards, Organization & Professionalism
Hosts maintain a clean, organized, and polished front‑of‑house entry experience.
Maintain cleanliness and organization of the host stand, menus, and entrance area
Uphold professional appearance and conduct consistent with a hotel environment
Follow established standards for guest greeting, communication, and discretion
Support the dining room presentation by staying engaged and proactive
TRAINING, GROWTH & CAREER DEVELOPMENT
Walker Hotel is committed to developing talent and supporting long‑term career growth. Hosts are expected to participate actively in training, accept coaching, and develop hospitality, communication, and organizational skills that support progression within the operation based on performance and operational needs.
SCHEDULE & AVAILABILITY
This is a hospitality role within a hotel restaurant that operates year‑round. Schedules may include a mix of days, nights, weekends, and holidays based on business needs. Employees are scheduled in accordance with availability approved by management at the time of hire. Schedule needs may vary week to week, and flexibility is important to support overall operations.
ROLE NOTES
This role does not include supervisory responsibilities
Professionalism, composure, and strong communication are essential to success
Hosts work under the direction of management and in close coordination with the FOH team
#J-18808-Ljbffr
In Summary: The Host is responsible for managing the first and last impressions of the guest experience . This role sets the tone for service by welcoming guests with professionalism, warmth, and confidence . Hosts are expected to maintain a polished, composed presence, communicate clearly, and protect the guest experience .
En Español: El anfitrión es responsable de gestionar las primeras y últimas impresiones de la experiencia del huésped. Este papel establece el tono del servicio al acoger a los huéspedes con profesionalidad, calidez y confianza mientras coordinan las reservas y asientos para apoyar un flujo de servicio sin problemas. Se espera que los anfitriones del Walker Hotel mantengan una presencia pulida y compuesta, se comuniquen claramente y protejan la experiencia del huésped mediante una fuerte organización y conciencia situacional en un entorno hotelero. Se espera que los anfitriones participen activamente en la capacitación, acepten el coaching y desarrollen habilidades de hospitalidad, comunicación y organización que apoyen la progresión dentro de la operación basada en el rendimiento y las necesidades operativas.
Hosts at Walker Hotel are expected to maintain a polished, composed presence, communicate clearly, and protect the guest experience through strong organization and situational awareness in a hotel-driven environment.
REPORTING STRUCTURE
Reports to: Restaurant Management
Works closely with: Servers, Bartenders, Expo, and FOH Leadership
CORE RESPONSIBILITIES
Guest Welcome & Experience
Hosts establish the tone of the dining experience and manage guest expectations.
Greet guests promptly and professionally with a warm, confident approach
Manage guest flow and waiting guests with discretion and clear communication
Provide accurate wait times and set expectations for seating and pacing
Support guest recovery by notifying management promptly when issues arise
Reservations, Seating & Flow Management
Hosts coordinate seating to support balanced service and a consistent guest experience.
Manage reservations and walk‑ins accurately using the property’s reservation tools
Coordinate seating to balance server sections and support service pacing
Monitor table status, turn times, and dining room flow to reduce bottlenecks
Communicate table readiness and pacing needs to FOH team members
Communication & Coordination
Hosts serve as a key communication point between guests and the service team.
Answer phones, direct inquiries, and relay accurate information to guests and staff
Communicate guest notes and special requests (as applicable) to the service team
Coordinate with the bar regarding bar seating and guest flow as needed
Maintain calm, professional communication during high‑volume periods
Standards, Organization & Professionalism
Hosts maintain a clean, organized, and polished front‑of‑house entry experience.
Maintain cleanliness and organization of the host stand, menus, and entrance area
Uphold professional appearance and conduct consistent with a hotel environment
Follow established standards for guest greeting, communication, and discretion
Support the dining room presentation by staying engaged and proactive
TRAINING, GROWTH & CAREER DEVELOPMENT
Walker Hotel is committed to developing talent and supporting long‑term career growth. Hosts are expected to participate actively in training, accept coaching, and develop hospitality, communication, and organizational skills that support progression within the operation based on performance and operational needs.
SCHEDULE & AVAILABILITY
This is a hospitality role within a hotel restaurant that operates year‑round. Schedules may include a mix of days, nights, weekends, and holidays based on business needs. Employees are scheduled in accordance with availability approved by management at the time of hire. Schedule needs may vary week to week, and flexibility is important to support overall operations.
ROLE NOTES
This role does not include supervisory responsibilities
Professionalism, composure, and strong communication are essential to success
Hosts work under the direction of management and in close coordination with the FOH team
#J-18808-Ljbffr
In Summary: The Host is responsible for managing the first and last impressions of the guest experience . This role sets the tone for service by welcoming guests with professionalism, warmth, and confidence . Hosts are expected to maintain a polished, composed presence, communicate clearly, and protect the guest experience .
En Español: El anfitrión es responsable de gestionar las primeras y últimas impresiones de la experiencia del huésped. Este papel establece el tono del servicio al acoger a los huéspedes con profesionalidad, calidez y confianza mientras coordinan las reservas y asientos para apoyar un flujo de servicio sin problemas. Se espera que los anfitriones del Walker Hotel mantengan una presencia pulida y compuesta, se comuniquen claramente y protejan la experiencia del huésped mediante una fuerte organización y conciencia situacional en un entorno hotelero. Se espera que los anfitriones participen activamente en la capacitación, acepten el coaching y desarrollen habilidades de hospitalidad, comunicación y organización que apoyen la progresión dentro de la operación basada en el rendimiento y las necesidades operativas.