Community Manager
Asset Living, Little Rock, AR, United States
Overview
Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Asset Living's growing portfolio includes properties across the country spanning the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company with a diverse team that differentiates us and helps drive innovation and results for our clients and communities across the US. We are recognized as one of the nation\'s Best and Brightest Places to Work and are a member of The Institute of Real Estate Management (IREM) and an Accredited Management Organization (AMO). We believe in leadership as a shared responsibility and in creating an environment where every voice is heard and every individual has opportunities to grow.
Join Asset Living where success is a collective journey and leadership is a shared responsibility.
Community Manager
The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Manager. You will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration and risk management. As an on-site leader, you will supervise all aspects of the property and staff to ensure compliance with Asset\'s policies and procedures, safety and fair housing guidelines, and liability concerns.
Essential Duties & Responsibilities
Personnel Management
Regular/daily onsite attendance is required
Use consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff
Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
Complete weekly/daily office and maintenance staff schedules and assignments
Address performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary
Promote harmony and quality job performance of staff through support and effective leadership
Ensure staff compliance with company policies and procedures
Financial Management
Achieve the highest possible net operating income through cost control and revenue & leasing improvement; identify trends and recommend strategies
Develop yearly operating budgets/forecasts
Monitor timely receipt and reconciliation of deposits, rent collections, and charges
Monitor the timely receipt, reconciliation, and coding of all vendor invoices
Ensure property closeout is completed on time and ownership financial reports are accurate
Strategic Leasing Management
Develop yearly marketing plan and utilize marketing strategies and systems
Ensure leasing techniques are effective in obtaining closures, follow-up procedures are met, and documentation of leases is accurate
Handle resident complaints, concerns, and requests to ensure resident satisfaction
Develop and implement resident retention programs
Show, lease, and move in prospective residents
Administrative & Maintenance Management
Ensure all administrative and leasing reporting is accurate and submitted on a timely basis
Head emergency team for the property and ensure proper response to emergencies within company guidelines
Manage customer service and monitor maintenance service request turnaround and responsiveness
Maintain property appearance and ensure repairs are noted and completed on a timely basis
Plan and utilize property resources, equipment, and supplies economically
Direct maintenance, construction, and rehabilitation activities to ensure quality and expediency
Education/Experience
High School Diploma or Equivalent; Bachelor’s degree preferred or four years of experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
Ability to understand and perform all on-site software functions; basic computer skills required.
Must have basic knowledge of Fair Housing Laws and OSHA requirements.
Physical Requirements
Regularly communicate with others to exchange information; required to work overtime, weekends, and night hours (emergencies).
Frequent standing or sitting for prolonged periods; move about to accomplish tasks.
Able to ascend/descend ladders, stairs, and move in various environments; handle objects up to 25 lbs.; operate machinery or power tools and vehicles; work in extreme temperatures and outdoor conditions.
License/Equipment
Must have reliable transportation due to the emergency on-call requirement.
Salary Range: $55,000 per year to $60,000 per year
This job description should not be considered all-inclusive. It is merely a guide of expected duties and may be modified at any time. Perform additional duties or responsibilities as requested by supervision.
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Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Asset Living's growing portfolio includes properties across the country spanning the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company with a diverse team that differentiates us and helps drive innovation and results for our clients and communities across the US. We are recognized as one of the nation\'s Best and Brightest Places to Work and are a member of The Institute of Real Estate Management (IREM) and an Accredited Management Organization (AMO). We believe in leadership as a shared responsibility and in creating an environment where every voice is heard and every individual has opportunities to grow.
Join Asset Living where success is a collective journey and leadership is a shared responsibility.
Community Manager
The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Manager. You will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration and risk management. As an on-site leader, you will supervise all aspects of the property and staff to ensure compliance with Asset\'s policies and procedures, safety and fair housing guidelines, and liability concerns.
Essential Duties & Responsibilities
Personnel Management
Regular/daily onsite attendance is required
Use consistent techniques and company directives to screen, hire, train, coach, and develop on-site staff
Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
Complete weekly/daily office and maintenance staff schedules and assignments
Address performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary
Promote harmony and quality job performance of staff through support and effective leadership
Ensure staff compliance with company policies and procedures
Financial Management
Achieve the highest possible net operating income through cost control and revenue & leasing improvement; identify trends and recommend strategies
Develop yearly operating budgets/forecasts
Monitor timely receipt and reconciliation of deposits, rent collections, and charges
Monitor the timely receipt, reconciliation, and coding of all vendor invoices
Ensure property closeout is completed on time and ownership financial reports are accurate
Strategic Leasing Management
Develop yearly marketing plan and utilize marketing strategies and systems
Ensure leasing techniques are effective in obtaining closures, follow-up procedures are met, and documentation of leases is accurate
Handle resident complaints, concerns, and requests to ensure resident satisfaction
Develop and implement resident retention programs
Show, lease, and move in prospective residents
Administrative & Maintenance Management
Ensure all administrative and leasing reporting is accurate and submitted on a timely basis
Head emergency team for the property and ensure proper response to emergencies within company guidelines
Manage customer service and monitor maintenance service request turnaround and responsiveness
Maintain property appearance and ensure repairs are noted and completed on a timely basis
Plan and utilize property resources, equipment, and supplies economically
Direct maintenance, construction, and rehabilitation activities to ensure quality and expediency
Education/Experience
High School Diploma or Equivalent; Bachelor’s degree preferred or four years of experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
Ability to understand and perform all on-site software functions; basic computer skills required.
Must have basic knowledge of Fair Housing Laws and OSHA requirements.
Physical Requirements
Regularly communicate with others to exchange information; required to work overtime, weekends, and night hours (emergencies).
Frequent standing or sitting for prolonged periods; move about to accomplish tasks.
Able to ascend/descend ladders, stairs, and move in various environments; handle objects up to 25 lbs.; operate machinery or power tools and vehicles; work in extreme temperatures and outdoor conditions.
License/Equipment
Must have reliable transportation due to the emergency on-call requirement.
Salary Range: $55,000 per year to $60,000 per year
This job description should not be considered all-inclusive. It is merely a guide of expected duties and may be modified at any time. Perform additional duties or responsibilities as requested by supervision.
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