Customer Service Representative (Office and Administrative Support) Job at Avanc
Avance Technology Services, Los Angeles County, CA, United States
We are seeking a reliable, detail-oriented Customer Service Representative to join our office and administrative support team. The successful candidate will be the first point of contact for customers and will handle a variety of administrative tasks to ensure efficient operation of the office. Key Responsibilities: Respond to customer inquiries via phone, email, and in person in a professional and timely manner Resolve customer issues by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution Maintain customer records by updating account information Process orders, forms, applications, and requests Assist with administrative tasks such as filing, data entry, and scheduling Collaborate with internal departments to ensure customer satisfaction Follow communication procedures, guidelines, and policies Identify and escalate priority issues to the appropriate team member or supervisor Qualifications: High school diploma or equivalent; Strong verbal and written communication skills Excellent organizational and time management skills Proficient in MS Office (Word, Excel, Outlook) and other office software Ability to handle multiple tasks and work under pressure Positive attitude and strong problem-solving skills What We Offer: Competitive salary and benefits package Opportunities for professional growth and development Supportive and inclusive work environment On-the-job training and career advancement opportunities
In Summary: The successful candidate will be the first point of contact for customers and will handle a variety of administrative tasks to ensure efficient operation of the office . Key Responsibilities: Responding to customer inquiries via phone, email, and in person in a professional and timely manner . Maintain customer records by updating account information .
En Español: Buscamos un Representante de Atención al Cliente confiable y orientado a los detalles para que se una a nuestro equipo de apoyo administrativo.
In Summary: The successful candidate will be the first point of contact for customers and will handle a variety of administrative tasks to ensure efficient operation of the office . Key Responsibilities: Responding to customer inquiries via phone, email, and in person in a professional and timely manner . Maintain customer records by updating account information .
En Español: Buscamos un Representante de Atención al Cliente confiable y orientado a los detalles para que se una a nuestro equipo de apoyo administrativo.