Utility Customer Service Representative Job at nTech Solutions, Inc. in Philadel

Role: Junior Business Analyst (~ Utility CSR) W2 Contract: 12 Months Location: Hybrid schedule in Philadelphia, PA 19103 3 Days onsite - Tuesday, Wednesday & Thursday 2 Days remote Overview Our client is seeking Eight (8) Jr Business Analysts to join their team and assist in the daily analysis of customer accounts for dispute resolution. This role is a vital liaison between business needs and IT solutions, gathering and interpreting data to provide actionable insights. The Jr Business Analyst will work under the guidance of a senior analyst and will be involved in various project lifecycle activities to ensure alignment with organizational goals. Responsibilities • Gather and document business requirements by collaborating with stakeholders through interviews, workshops, and surveys. • Create and maintain comprehensive documentation, including use cases, process flow diagrams, and user stories. • Analyze data to identify trends and patterns that can drive business decisions. • Assist in creating data models and defining data requirements for reporting. • Evaluate existing business processes and propose solutions for improvement. • Facilitate communication between technical and non-technical stakeholders. • Assist project managers with creating project plans, timelines, and status reports. • Aid in the development of user documentation, training materials, and guides. • Provide support to end users during and after implementation. Required Skills & Experience • High School Diploma • 1-5 years of experience in a related field • Strong analytical and problem-solving skills • Customer service experience • Ability to multitask • Excellent written and verbal communication skills • Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint • Adaptability and a willingness to work in a dynamic environment • Time management and organizational skills • Attention to detail nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment background and drug screenings. Only applicants meeting the above client requirements may be contacted by a Recruiter.

In Summary: The Jr Business Analyst will work under the guidance of a senior analyst and will be involved in various project lifecycle activities . Gather and document business requirements by collaborating with stakeholders through interviews, workshops, and surveys . Analyze data to identify trends and patterns that can drive business decisions .

En Español: Role: Junior Business Analyst (~ Utility CSR) W2 Contrato: 12 meses Ubicación: Programa híbrido en Filadelfia, PA 19103 3 días en el lugar - martes, miércoles y jueves 2 días Resumen remoto Nuestro cliente está buscando ocho (8) analistas empresariales junior para unirse a su equipo y ayudar en el análisis diario de las cuentas de los clientes para la resolución de disputas. Esta función es una conexión vital entre las necesidades del negocio y soluciones informáticas, recopilación e interpretación de datos para proporcionar conocimientos prácticos. Habilidades y experiencia requeridas • Diploma de secundaria • 1-5 años de experiencia en un campo relacionado • Fortes habilidades analíticas y de resolución de problemas • Experiencia en servicio al cliente • Capacidad para realizar múltiples tareas • Excelentes habilidades de comunicación escrita y verbal • Proficiencia en Microsoft Office Suite, incluidos Word, Excel y PowerPoint • Adaptabilidad y disposición a trabajar en un entorno dinámico • Gestión del tiempo y habilidades organizativas • Atención al detalle nTech es un empleador de igualdad de oportunidades. Todas las ofertas de empleo dependen de antecedentes previos al trabajo y pruebas de drogas. Sólo los solicitantes que cumplen con los requisitos anteriores del cliente pueden ser contactados por un Reclutador.