Data Center Technician - Night Shift
Amazon Web Services (AWS), Lithia Springs, GA, United States
Job Summary
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure. In this role you will maintain the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. The position requires night shifts between approximately 6 p.m. and 8 a.m., a flexible schedule that may vary by site, and frequent travel within and outside the regional work area.
Key Responsibilities
Perform server rack installations, hardware break‑fix, and troubleshooting of network issues.
Respond to operational incidents that impact service availability and escalated to senior technicians and management as needed.
Serve as the primary contact for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
Participate in on‑call duties and scheduled maintenance and change management activities.
Develop and update documentation, and drive process improvement initiatives based on analysis of operational issues.
Help to train and onboard new team members.
Take ownership of technical issues brought by the customer base and engage other teams when required to drive resolution.
Solve problems at their root, stepping back to understand the broader context and maintain service level agreements through proactive issue detection and reporting.
Physical Requirements
Regularly lift or move up to 40 pounds and participate in group lifts for 41+ pounds.
Work in cramped and/or elevated locations, bending, lifting, stretching, and reaching.
Stand and walk for up to 8+ hours a day.
Ascend and descend ladders, stairs, and gangways safely.
Operate in a noisy environment.
Work shifts longer than 8 hours to support 24/7 operations (night and day shifts).
Essential Requirements
Ability to travel to or commute between data center locations as needed.
Willingness to temporarily work at alternative sites during training periods or until the assigned facility becomes operational.
Travel frequency will vary based on business needs and the operational status of the assigned facility.
Basic Qualifications
High school or equivalent diploma.
At least one year of computer/server hardware troubleshooting or related IT experience.
Ability to work on a flexible schedule including days, nights, and/or weekends.
Preferred Qualifications
Experience managing work and priorities through a ticketing system.
Experience working in a Data Center environment.
An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering).
Understanding of network design, protocols, and layer 1/2 troubleshooting.
Additional Information
NOTE: Amazon does not sponsor immigration visas, including H‑1B and TN, for this role.
NOTE: A lump sum stipend will be provided to eligible candidates who relocate for this position.
Salary: 27.00 – 48.00 USD hourly in USA, GA, Lithia Springs.
EEO Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Join our dynamic AWS team and become a critical guardian of global cloud infrastructure. In this role you will maintain the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. The position requires night shifts between approximately 6 p.m. and 8 a.m., a flexible schedule that may vary by site, and frequent travel within and outside the regional work area.
Key Responsibilities
Perform server rack installations, hardware break‑fix, and troubleshooting of network issues.
Respond to operational incidents that impact service availability and escalated to senior technicians and management as needed.
Serve as the primary contact for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
Participate in on‑call duties and scheduled maintenance and change management activities.
Develop and update documentation, and drive process improvement initiatives based on analysis of operational issues.
Help to train and onboard new team members.
Take ownership of technical issues brought by the customer base and engage other teams when required to drive resolution.
Solve problems at their root, stepping back to understand the broader context and maintain service level agreements through proactive issue detection and reporting.
Physical Requirements
Regularly lift or move up to 40 pounds and participate in group lifts for 41+ pounds.
Work in cramped and/or elevated locations, bending, lifting, stretching, and reaching.
Stand and walk for up to 8+ hours a day.
Ascend and descend ladders, stairs, and gangways safely.
Operate in a noisy environment.
Work shifts longer than 8 hours to support 24/7 operations (night and day shifts).
Essential Requirements
Ability to travel to or commute between data center locations as needed.
Willingness to temporarily work at alternative sites during training periods or until the assigned facility becomes operational.
Travel frequency will vary based on business needs and the operational status of the assigned facility.
Basic Qualifications
High school or equivalent diploma.
At least one year of computer/server hardware troubleshooting or related IT experience.
Ability to work on a flexible schedule including days, nights, and/or weekends.
Preferred Qualifications
Experience managing work and priorities through a ticketing system.
Experience working in a Data Center environment.
An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering).
Understanding of network design, protocols, and layer 1/2 troubleshooting.
Additional Information
NOTE: Amazon does not sponsor immigration visas, including H‑1B and TN, for this role.
NOTE: A lump sum stipend will be provided to eligible candidates who relocate for this position.
Salary: 27.00 – 48.00 USD hourly in USA, GA, Lithia Springs.
EEO Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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