IT Help Desk (Level I) $27.00
Jobs via Dice, Model City, NY, United States
Overview
Help Desk Analyst (Level I) on-site position located in Middletown, CT 06457. This is a 12+ month contract with 40 hours per week, Monday through Friday, 8:00 AM to 5:00 PM. Local candidates only.
Job Details
Position: Help Desk Analyst (Level I)
Job Ref#: 44476 - 65620
Duration: 12+ Months (On-going Contract)
Location: ON SITE - Middletown, CT 06457
Pay Rate: $27.00 (W2 only) or $30.00 (INCORPORATED) (Not accepting 1099 or C2C)
Role is 100% ONSITE
Hours: Full-Time 40hrs - Monday - Friday, 8 AM - 5 PM
Responsibilities
Provide Level 1 technical support via telephone and remote assistance for basic computer issues.
Support processing and maintenance of DCF User Administration forms, including receiving submissions, verifying completeness, assisting users with corrections, and updating system administration as required.
Ensure accurate processing and proper retention of all forms in accordance with agency procedures.
Provide responsive end-user support, escalate issues when appropriate, and communicate with agency supervisors and other state agencies as needed.
Interact with other state agencies as required to complete processing.
Receive forms for agency staff, verify completeness, make necessary changes to system administration, and ensure proper retention of the forms.
Review forms for completeness and assist customers with properly completing the forms.
Required Skills / Experience
1+ years of experience providing IT Level I Help Desk Support
1+ years of experience with PC hardware and software installation
1+ years of experience providing end-user support—face to face and via telephone
Excellent oral and customer service skills
Other Requirements
Must possess a valid CT driver’s license; able to drive to different locations when needed.
Must be able to lift 25 lbs
Must be able to pass drug screen
Must be able to pass criminal background check
Highly Desirable Skills
Experience with computer system and user administration
Technical familiarity with Microsoft Active Directory
Experience installing, maintaining and troubleshooting Windows v10, v11 and Office 365
Experience with Device Management, Device Imaging, Device Troubleshooting
Benefits
EPO/PPO Medical Plans
HMO/PPO Dental programs
Vision – VSP (Vision Plan Summary)
401K Retirement vesting program (VOYA)
Paid Bi-Weekly/Direct Deposit
Flex Spending Plan
Voluntary Life, AD&D, STD or LTD plans
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Help Desk Analyst (Level I) on-site position located in Middletown, CT 06457. This is a 12+ month contract with 40 hours per week, Monday through Friday, 8:00 AM to 5:00 PM. Local candidates only.
Job Details
Position: Help Desk Analyst (Level I)
Job Ref#: 44476 - 65620
Duration: 12+ Months (On-going Contract)
Location: ON SITE - Middletown, CT 06457
Pay Rate: $27.00 (W2 only) or $30.00 (INCORPORATED) (Not accepting 1099 or C2C)
Role is 100% ONSITE
Hours: Full-Time 40hrs - Monday - Friday, 8 AM - 5 PM
Responsibilities
Provide Level 1 technical support via telephone and remote assistance for basic computer issues.
Support processing and maintenance of DCF User Administration forms, including receiving submissions, verifying completeness, assisting users with corrections, and updating system administration as required.
Ensure accurate processing and proper retention of all forms in accordance with agency procedures.
Provide responsive end-user support, escalate issues when appropriate, and communicate with agency supervisors and other state agencies as needed.
Interact with other state agencies as required to complete processing.
Receive forms for agency staff, verify completeness, make necessary changes to system administration, and ensure proper retention of the forms.
Review forms for completeness and assist customers with properly completing the forms.
Required Skills / Experience
1+ years of experience providing IT Level I Help Desk Support
1+ years of experience with PC hardware and software installation
1+ years of experience providing end-user support—face to face and via telephone
Excellent oral and customer service skills
Other Requirements
Must possess a valid CT driver’s license; able to drive to different locations when needed.
Must be able to lift 25 lbs
Must be able to pass drug screen
Must be able to pass criminal background check
Highly Desirable Skills
Experience with computer system and user administration
Technical familiarity with Microsoft Active Directory
Experience installing, maintaining and troubleshooting Windows v10, v11 and Office 365
Experience with Device Management, Device Imaging, Device Troubleshooting
Benefits
EPO/PPO Medical Plans
HMO/PPO Dental programs
Vision – VSP (Vision Plan Summary)
401K Retirement vesting program (VOYA)
Paid Bi-Weekly/Direct Deposit
Flex Spending Plan
Voluntary Life, AD&D, STD or LTD plans
#J-18808-Ljbffr