Front Desk Concierge - ROOST White House
Method Co., Wilmington, DE, United States
About Method Co.
Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.
ROOST White House is a design-forward, apartment-style hotel located just steps from the White House in the heart of downtown DC. Set within the beautifully restored Accolade building, it blends the warmth of a modern residence with the elevated service of a boutique hotel. Spacious studio, one-, and two-bedroom apartments feature full kitchens, in-unit laundry, curated furnishings, and thoughtful details that make every stay feel effortless. Guests enjoy access to co-working lounges, a fitness center, and a rooftop retreat with sweeping views of the capital city. It’s an ideal home base for both short visits and extended stays, offering comfort, style, and an unbeatable location.
Website: https://www.Myroost.com
Position Overview
We are seeking a warm, polished, and highly attentive
Front Desk Concierge
to join our team. This role is ideal for someone who excels in guest service, communicates with confidence, and enjoys creating a welcoming, seamless experience from the moment guests arrive. As a Front Desk Concierge, you will serve as the primary point of contact for guests—handling check-ins, offering thoughtful recommendations, and ensuring every interaction reflects the elevated hospitality standard of the property.
Key Responsibilities
Greet guests with warmth, professionalism, and genuine hospitality
Manage check-ins, check-outs, and reservation inquiries with accuracy and efficiency
Assist guests with questions, requests, and personalized recommendations
Maintain strong knowledge of hotel amenities, local attractions, and surrounding neighborhoods
Handle phone calls, emails, and guest communications in a polished, timely manner
Collaborate with housekeeping, maintenance, and management to support smooth daily operations
Maintain a clean, organized, and guest-ready front desk and lobby area
Resolve guest concerns with empathy, professionalism, and sound judgment
Support administrative tasks, record-keeping, and shift documentation
Qualifications
1+ year of front desk, concierge, or guest-service experience (hotel or luxury residential preferred)
Strong communication skills and a naturally warm, guest-focused demeanor
Ability to multitask and remain composed in a fast-paced environment
Proficiency with reservation systems and front-office software
Strong attention to detail and organizational skills
Flexible schedule, including nights, weekends, and holidays
What We Offer
Competitive hourly pay
Opportunities for growth within a dynamic hospitality group
A collaborative, design-driven work environment
Employee dining perks across properties
Sick time & vacation
Health, vision, and dental benefits
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Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.
ROOST White House is a design-forward, apartment-style hotel located just steps from the White House in the heart of downtown DC. Set within the beautifully restored Accolade building, it blends the warmth of a modern residence with the elevated service of a boutique hotel. Spacious studio, one-, and two-bedroom apartments feature full kitchens, in-unit laundry, curated furnishings, and thoughtful details that make every stay feel effortless. Guests enjoy access to co-working lounges, a fitness center, and a rooftop retreat with sweeping views of the capital city. It’s an ideal home base for both short visits and extended stays, offering comfort, style, and an unbeatable location.
Website: https://www.Myroost.com
Position Overview
We are seeking a warm, polished, and highly attentive
Front Desk Concierge
to join our team. This role is ideal for someone who excels in guest service, communicates with confidence, and enjoys creating a welcoming, seamless experience from the moment guests arrive. As a Front Desk Concierge, you will serve as the primary point of contact for guests—handling check-ins, offering thoughtful recommendations, and ensuring every interaction reflects the elevated hospitality standard of the property.
Key Responsibilities
Greet guests with warmth, professionalism, and genuine hospitality
Manage check-ins, check-outs, and reservation inquiries with accuracy and efficiency
Assist guests with questions, requests, and personalized recommendations
Maintain strong knowledge of hotel amenities, local attractions, and surrounding neighborhoods
Handle phone calls, emails, and guest communications in a polished, timely manner
Collaborate with housekeeping, maintenance, and management to support smooth daily operations
Maintain a clean, organized, and guest-ready front desk and lobby area
Resolve guest concerns with empathy, professionalism, and sound judgment
Support administrative tasks, record-keeping, and shift documentation
Qualifications
1+ year of front desk, concierge, or guest-service experience (hotel or luxury residential preferred)
Strong communication skills and a naturally warm, guest-focused demeanor
Ability to multitask and remain composed in a fast-paced environment
Proficiency with reservation systems and front-office software
Strong attention to detail and organizational skills
Flexible schedule, including nights, weekends, and holidays
What We Offer
Competitive hourly pay
Opportunities for growth within a dynamic hospitality group
A collaborative, design-driven work environment
Employee dining perks across properties
Sick time & vacation
Health, vision, and dental benefits
#J-18808-Ljbffr