Front Office Manager - Roost Detroit
Method Co., Detroit, MI, United States
Overview
Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment‑style accommodations across the country. With a focus on culturally relevant and design‑driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place. ROOST Detroit is an apartment‑style hotel located inside the Book Tower in downtown Detroit, offering a design‑forward, warmly welcoming experience with full kitchens, curated artwork, and residential‑inspired details.
Located within Book Tower’s mixed‑use community, ROOST Detroit places guests steps away from restaurants, bars, retail, and cultural landmarks. It serves as both a home base for extended stays and a stylish retreat for travelers seeking a more immersive Detroit experience.
Position Overview
ROOST Detroit is seeking an experienced, hospitality‑driven
Front Office Manager
to lead our front desk team and ensure an exceptional guest experience from arrival to departure. This role is ideal for a polished communicator and natural leader who thrives in a design‑forward environment and understands the balance between operational excellence and genuine hospitality. The Front Office Manager oversees daily front‑of‑house operations, supports staff development, and upholds the elevated service standards that define ROOST.
Key Responsibilities
Lead, mentor, and support the front desk team to deliver warm, attentive, and efficient service
Oversee daily front office operations, including check‑ins, check‑outs, reservations, and guest communications
Maintain a strong presence in the lobby and front‑of‑house spaces, ensuring a welcoming, organized, and brand‑aligned environment
Handle guest concerns with empathy, professionalism, and sound judgment
Collaborate closely with housekeeping, maintenance, and management to ensure seamless operations
Manage scheduling, payroll, and staffing needs for the front office team
Support onboarding, training, and ongoing development of front desk associates and supervisors
Ensure accuracy in reporting, billing, and shift documentation
Uphold all ROOST service standards, policies, and procedures
Assist with operational projects, inventory, and administrative tasks as needed
Qualifications
2–4 years of hotel front office experience, with at least 1 year in a supervisory or management role
Strong leadership and communication skills
Warm, guest‑focused demeanor with a commitment to elevated hospitality
Ability to multitask and remain composed in a fast‑paced environment
Proficiency with hotel PMS/reservation systems
Strong organizational skills and attention to detail
Flexible availability, including nights, weekends, and holidays
What We Offer
Competitive salary
Opportunities for growth within a dynamic hospitality group
A collaborative, design‑driven work environment
Employee dining perks across Method Co. properties
Sick time & vacation
Health, vision, and dental benefits
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Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment‑style accommodations across the country. With a focus on culturally relevant and design‑driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place. ROOST Detroit is an apartment‑style hotel located inside the Book Tower in downtown Detroit, offering a design‑forward, warmly welcoming experience with full kitchens, curated artwork, and residential‑inspired details.
Located within Book Tower’s mixed‑use community, ROOST Detroit places guests steps away from restaurants, bars, retail, and cultural landmarks. It serves as both a home base for extended stays and a stylish retreat for travelers seeking a more immersive Detroit experience.
Position Overview
ROOST Detroit is seeking an experienced, hospitality‑driven
Front Office Manager
to lead our front desk team and ensure an exceptional guest experience from arrival to departure. This role is ideal for a polished communicator and natural leader who thrives in a design‑forward environment and understands the balance between operational excellence and genuine hospitality. The Front Office Manager oversees daily front‑of‑house operations, supports staff development, and upholds the elevated service standards that define ROOST.
Key Responsibilities
Lead, mentor, and support the front desk team to deliver warm, attentive, and efficient service
Oversee daily front office operations, including check‑ins, check‑outs, reservations, and guest communications
Maintain a strong presence in the lobby and front‑of‑house spaces, ensuring a welcoming, organized, and brand‑aligned environment
Handle guest concerns with empathy, professionalism, and sound judgment
Collaborate closely with housekeeping, maintenance, and management to ensure seamless operations
Manage scheduling, payroll, and staffing needs for the front office team
Support onboarding, training, and ongoing development of front desk associates and supervisors
Ensure accuracy in reporting, billing, and shift documentation
Uphold all ROOST service standards, policies, and procedures
Assist with operational projects, inventory, and administrative tasks as needed
Qualifications
2–4 years of hotel front office experience, with at least 1 year in a supervisory or management role
Strong leadership and communication skills
Warm, guest‑focused demeanor with a commitment to elevated hospitality
Ability to multitask and remain composed in a fast‑paced environment
Proficiency with hotel PMS/reservation systems
Strong organizational skills and attention to detail
Flexible availability, including nights, weekends, and holidays
What We Offer
Competitive salary
Opportunities for growth within a dynamic hospitality group
A collaborative, design‑driven work environment
Employee dining perks across Method Co. properties
Sick time & vacation
Health, vision, and dental benefits
#J-18808-Ljbffr