Residence Hall Operations Coordinator (Two Positions)
Syracuse University, Syracuse, NY, United States
Residence Hall Operations Coordinator
This role assists with managing operational aspects of residential communities of 450 to 1200 residents and reports to the Operations Specialist.
Contract Duration
10-month position, following the academic year calendar (mid-August through mid-May).
Education and Experience
Bachelor’s degree preferred and/or equivalent experience.
Skills and Knowledge
Strong customer service, administrative, and problem‑solving skills, including attention to detail.
Excellent written and verbal communication skills.
Ability to supervise student staff.
Strong ability to handle multiple priorities and work across many different constituencies.
Experience general administrative responsibilities, coordination of processes, and supervision of front‑line service staff.
Proficiency in Microsoft Office suite is preferred.
Responsibilities
Manage multiple residence hall main desks and supervise student desk staff.
Assist with opening and closing of residential facilities.
Oversee package and mail deliveries for the residence halls.
Oversight and Supervision of Residence Hall Main Desks
Completion of administrative tasks and main desk operations.
Ensure packages are logged and distributed promptly.
Troubleshoot lost packages.
Order keys for residence hall rooms and mailboxes.
Coordinate residence hall opening and closing processes.
Monitor and order equipment as needed.
Cover desk shifts during standard work hours when a shift cannot be filled.
Supervision
Recruit, hire, train, supervise, and evaluate a student desk staff of approximately 15-30 Main Desk Assistants and 7-9 Exercise Attendants.
Create and monitor work schedule for Main Desk Assistants.
Process weekly payroll for all student staff.
Residence Hall Management
Act as the housing coordinator for one or more buildings, working closely with the Housing Office and Residence Directors to track and report hall vacancies.
Assist in the coordination of living agreements.
Serve as a contact point for Facilities Services regarding facility‑related issues.
Walk halls weekly with Residence Directors.
Oversee administrative processes related to hall opening and closing.
For staff assigned to Milton Hall, oversee Milton Hall Fitness Center.
General Administrative Support
Provide general administrative support for two to three Residence Directors (budget processing, communications, on‑call logs, etc.).
Professional Development
Identify and participate in professional development.
Adhere to ACUHO‑I, NASPA and ACPA ethical standards.
Engage in self‑reflection and apply learning to professional and personal life.
Present workshops and training sessions to staff and students.
Develop intercultural competency skills and create inclusive residential environments.
Physical Requirements
Not Applicable.
Tools and Equipment
Not Applicable.
EEO Statement
Syracuse University is an equal‑opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law. This nondiscrimination policy covers admissions, employment, and access to and treatment in university programs, services, and activities.
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This role assists with managing operational aspects of residential communities of 450 to 1200 residents and reports to the Operations Specialist.
Contract Duration
10-month position, following the academic year calendar (mid-August through mid-May).
Education and Experience
Bachelor’s degree preferred and/or equivalent experience.
Skills and Knowledge
Strong customer service, administrative, and problem‑solving skills, including attention to detail.
Excellent written and verbal communication skills.
Ability to supervise student staff.
Strong ability to handle multiple priorities and work across many different constituencies.
Experience general administrative responsibilities, coordination of processes, and supervision of front‑line service staff.
Proficiency in Microsoft Office suite is preferred.
Responsibilities
Manage multiple residence hall main desks and supervise student desk staff.
Assist with opening and closing of residential facilities.
Oversee package and mail deliveries for the residence halls.
Oversight and Supervision of Residence Hall Main Desks
Completion of administrative tasks and main desk operations.
Ensure packages are logged and distributed promptly.
Troubleshoot lost packages.
Order keys for residence hall rooms and mailboxes.
Coordinate residence hall opening and closing processes.
Monitor and order equipment as needed.
Cover desk shifts during standard work hours when a shift cannot be filled.
Supervision
Recruit, hire, train, supervise, and evaluate a student desk staff of approximately 15-30 Main Desk Assistants and 7-9 Exercise Attendants.
Create and monitor work schedule for Main Desk Assistants.
Process weekly payroll for all student staff.
Residence Hall Management
Act as the housing coordinator for one or more buildings, working closely with the Housing Office and Residence Directors to track and report hall vacancies.
Assist in the coordination of living agreements.
Serve as a contact point for Facilities Services regarding facility‑related issues.
Walk halls weekly with Residence Directors.
Oversee administrative processes related to hall opening and closing.
For staff assigned to Milton Hall, oversee Milton Hall Fitness Center.
General Administrative Support
Provide general administrative support for two to three Residence Directors (budget processing, communications, on‑call logs, etc.).
Professional Development
Identify and participate in professional development.
Adhere to ACUHO‑I, NASPA and ACPA ethical standards.
Engage in self‑reflection and apply learning to professional and personal life.
Present workshops and training sessions to staff and students.
Develop intercultural competency skills and create inclusive residential environments.
Physical Requirements
Not Applicable.
Tools and Equipment
Not Applicable.
EEO Statement
Syracuse University is an equal‑opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law. This nondiscrimination policy covers admissions, employment, and access to and treatment in university programs, services, and activities.
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