DISPATCHER RADIO COMMUNICATION
MARTA (Metropolitan Atlanta Rapid Transit Authority), Atlanta, GA, United States
Job Description
The position is a 24/7 hour dispatcher responsible for monitoring, controlling, and supervising all MARTA buses in revenue service. The dispatcher observes computer‑generated displays and verbal reports from bus operators and field supervisors, ensures schedule adherence, and uses the MARTA Communications System to receive, document, and report facility problems, equipment malfunctions, and emergencies. The dispatcher initiates alternative methods of operation during abnormal conditions, communicates with all MARTA operations vehicles, street supervisors, line maintenance personnel, and emergency personnel, and may serve as lead dispatcher on request. This role involves interpreting and implementing management policies and operating practices.
Interview Selection Process
The selection process may include one or more components designed to demonstrate applicants’ knowledge, skills, and abilities in job‑related areas. Components may include practical demonstrations, written communications, oral interviews, and/or competency assessments.
Summary
Observe and analyze multiple computer‑generated displays and verbal reports from bus operators and field supervisors to monitor, control, direct, and supervise the status and movement of all buses in and out of revenue service. Maintain continuous bus service and use the MARTA Communications System to receive, document, and report all facility problems, equipment malfunctions, and emergencies to appropriate personnel. Initiate and supervise immediate alternative methods of operations during abnormal conditions. Supervise ongoing communications with all MARTA operations vehicles, street supervisors, line maintenance personnel, and emergency personnel. May perform as lead dispatcher upon request and has the authority to interpret and implement management policies or operating practices.
Essential Duties And Responsibilities
Observe and analyze multiple computer‑generated displays and verbal reports from bus operators and fields supervisors in order to monitor, control, direct, and supervise the status and movement of all buses in and out of revenue service to ensure schedule adherence and proper bus operations. Performs constant visual monitoring of buses on MARTA’s AVL System and communicates by radio and telephone with various internal and external personnel.
Closely monitor, direct, control and supervise the manual movement of all buses and non‑revenue vehicles. Responsible for knowing the status of all equipment monitoring revenue service. Receives and relays all reports of mechanical difficulties on MARTA buses and non‑revenue vehicles.
Take appropriate action on communication received from operators, field supervisors, maintenance personnel, Police Services and other personnel regarding emergencies, accidents, incidents, rail service interruptions and malfunctions; dispatches appropriate personnel and equipment to resolve breakdowns, safety issues and other service disruptions with the shortest possible time frame; communicates with management and senior management regarding these problems.
Analyze computer‑generated information in conjunction with other system information for purpose of anticipating changes in system operational requirements. Issues specific instructions to bus operators to eliminate or minimize delays.
Receive and document all reports of facility problems and equipment malfunctions and notifies appropriate maintenance personnel. Assigns extra buses to eliminate delays and skips practices in service. Has the authority to interpret and implement management policies and operating practices. Reports hazardous conditions and recurring problems to the proper authority.
Perform other related duties as assigned.
Supervisory Responsibilities
Instruct supervisors and operators on the management of revenue and non‑revenue vehicles in service.
Americans With Disabilities Act
If you are a qualified individual with a disability, you have a right to request that MARTA make reasonable accommodations in order to help you accomplish your work, which must still be performed in all its essential functions.
Drug‑Free Workplace
MARTA is a Drug‑Free Workplace. Participation in MARTA's Drug & Alcohol Program is a condition of employment. Failure to adhere to MARTA's Drug & Alcohol Program will result in termination. Every MARTA employee is responsible for reading and observing the requirements of the Drug & Alcohol policy. This position has been identified as SAFETY SENSITIVE.
Equal Opportunity Employer
MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Position Details
Classification: Non‑Represented
Number of Openings: 1
Salary: $51,516 – $77,274
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The position is a 24/7 hour dispatcher responsible for monitoring, controlling, and supervising all MARTA buses in revenue service. The dispatcher observes computer‑generated displays and verbal reports from bus operators and field supervisors, ensures schedule adherence, and uses the MARTA Communications System to receive, document, and report facility problems, equipment malfunctions, and emergencies. The dispatcher initiates alternative methods of operation during abnormal conditions, communicates with all MARTA operations vehicles, street supervisors, line maintenance personnel, and emergency personnel, and may serve as lead dispatcher on request. This role involves interpreting and implementing management policies and operating practices.
Interview Selection Process
The selection process may include one or more components designed to demonstrate applicants’ knowledge, skills, and abilities in job‑related areas. Components may include practical demonstrations, written communications, oral interviews, and/or competency assessments.
Summary
Observe and analyze multiple computer‑generated displays and verbal reports from bus operators and field supervisors to monitor, control, direct, and supervise the status and movement of all buses in and out of revenue service. Maintain continuous bus service and use the MARTA Communications System to receive, document, and report all facility problems, equipment malfunctions, and emergencies to appropriate personnel. Initiate and supervise immediate alternative methods of operations during abnormal conditions. Supervise ongoing communications with all MARTA operations vehicles, street supervisors, line maintenance personnel, and emergency personnel. May perform as lead dispatcher upon request and has the authority to interpret and implement management policies or operating practices.
Essential Duties And Responsibilities
Observe and analyze multiple computer‑generated displays and verbal reports from bus operators and fields supervisors in order to monitor, control, direct, and supervise the status and movement of all buses in and out of revenue service to ensure schedule adherence and proper bus operations. Performs constant visual monitoring of buses on MARTA’s AVL System and communicates by radio and telephone with various internal and external personnel.
Closely monitor, direct, control and supervise the manual movement of all buses and non‑revenue vehicles. Responsible for knowing the status of all equipment monitoring revenue service. Receives and relays all reports of mechanical difficulties on MARTA buses and non‑revenue vehicles.
Take appropriate action on communication received from operators, field supervisors, maintenance personnel, Police Services and other personnel regarding emergencies, accidents, incidents, rail service interruptions and malfunctions; dispatches appropriate personnel and equipment to resolve breakdowns, safety issues and other service disruptions with the shortest possible time frame; communicates with management and senior management regarding these problems.
Analyze computer‑generated information in conjunction with other system information for purpose of anticipating changes in system operational requirements. Issues specific instructions to bus operators to eliminate or minimize delays.
Receive and document all reports of facility problems and equipment malfunctions and notifies appropriate maintenance personnel. Assigns extra buses to eliminate delays and skips practices in service. Has the authority to interpret and implement management policies and operating practices. Reports hazardous conditions and recurring problems to the proper authority.
Perform other related duties as assigned.
Supervisory Responsibilities
Instruct supervisors and operators on the management of revenue and non‑revenue vehicles in service.
Americans With Disabilities Act
If you are a qualified individual with a disability, you have a right to request that MARTA make reasonable accommodations in order to help you accomplish your work, which must still be performed in all its essential functions.
Drug‑Free Workplace
MARTA is a Drug‑Free Workplace. Participation in MARTA's Drug & Alcohol Program is a condition of employment. Failure to adhere to MARTA's Drug & Alcohol Program will result in termination. Every MARTA employee is responsible for reading and observing the requirements of the Drug & Alcohol policy. This position has been identified as SAFETY SENSITIVE.
Equal Opportunity Employer
MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Position Details
Classification: Non‑Represented
Number of Openings: 1
Salary: $51,516 – $77,274
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