Service Coordinator
Louisiana Cat, Bossier City, LA, United States
Louisiana Cat has been proud to represent Caterpillar® for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat® equipment, service, and parts since 1933. We serve to build and power our community for a better future. We are always searching for high energy, ambitious candidates who are ready to join our team. You can build your future here!
The Opportunity
We are searching for a
SERVICE COORDINATOR
to join our growing operations at our
Bossier City ,
Louisiana
location.
Responsibilities
The Service Coordinator will be responsible for scheduling and organizing repairs. This person will also consult with customers and make strategic repair recommendations to ensure our customers succeed in their business.
Coordinate Louisiana Cat Service Technicians work schedules and customer work orders
Prepare quotes for repairs and convey information to customers
Open, review, and close work orders
Monitor work in progress and effectively communicate any necessary changes to the customer
Convey information between sales, service, and customer efficiently
Value Proposition
You will development and maintain long-term sales & service relationships with our customers
You will serve as a valuable asset between the Parts, Sales, Service, Customer Service and Warranty departments
You will promote positive customer service according to Caterpillar and Louisiana Cat expectations
You will have the tools and building blocks to MAKE A CAREER here at Louisiana Cat
Qualifications
HIGHLY PREFERRED: Bachelor's Degree in related field
HIGHLY PREFERRED: Minimum 2+ years relevant work experience
REQUIRED: Must be agile and prioritize customer request work orders, meet deadlines and provide accurate reporting & documentation
REQUIRED: Strong computer skills including MS Office such as MS Word, MS Excel, MS Outlook and Inventory software platforms
REQUIRED: Ability to effectively present information and respond to questions from managers, clients, customers, and other employees of the organization
Job Facts
SCHEDULE: Monday Friday from 8am - 5:00 pm; you will be required to be on call
Will require physical movement as listed in the job description
Benefits
Health, Dental, Vision, $50,000 Company Funded Life Policy (if enrolled in Health)
Short- and Long-Term Disability Insurance
Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
401K Plan with Company Match
Paid Holidays & Vacation
Technician Tool Loan Program up to $2,000
Safety Boot / Safety Prescription Glasses Allowances
Employee Discounts
Credit Union
Technician Career Development Program - Shop & Field Service Training
Safety
We require strict compliance with PPE (personal protective equipment) safety regulations.
We maintain compliance with all Federal, State and Local safety and company regulations.
All employees must follow all Company Health, Safety & Environmental (HSE) procedures.
Louisiana Cat is a drug-free workplace, including marijuana and THC products.
Additional Information
Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age (40 and over), national origin, disability, or status as a protected veteran. We proudly hire U.S. Veterans.
Louisiana Cat (Louisiana Machinery Co., LLC) uses E-Verify and complies with I-9 employment eligibility requirements of all new hires. Click here for your rights: click here for more information
Equal Employment Opportunity Know Your Rights: Workplace Discrimination is Illegal: click here for more information
Pay Transparency Nondiscrimination Provision: click here for more information
Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are drug-free workplaces and post-offer, pre-employment process includes background check, drug/alcohol screen, and if applicable for the role, pre-employment physical/fit for duty assessments.
#J-18808-Ljbffr
The Opportunity
We are searching for a
SERVICE COORDINATOR
to join our growing operations at our
Bossier City ,
Louisiana
location.
Responsibilities
The Service Coordinator will be responsible for scheduling and organizing repairs. This person will also consult with customers and make strategic repair recommendations to ensure our customers succeed in their business.
Coordinate Louisiana Cat Service Technicians work schedules and customer work orders
Prepare quotes for repairs and convey information to customers
Open, review, and close work orders
Monitor work in progress and effectively communicate any necessary changes to the customer
Convey information between sales, service, and customer efficiently
Value Proposition
You will development and maintain long-term sales & service relationships with our customers
You will serve as a valuable asset between the Parts, Sales, Service, Customer Service and Warranty departments
You will promote positive customer service according to Caterpillar and Louisiana Cat expectations
You will have the tools and building blocks to MAKE A CAREER here at Louisiana Cat
Qualifications
HIGHLY PREFERRED: Bachelor's Degree in related field
HIGHLY PREFERRED: Minimum 2+ years relevant work experience
REQUIRED: Must be agile and prioritize customer request work orders, meet deadlines and provide accurate reporting & documentation
REQUIRED: Strong computer skills including MS Office such as MS Word, MS Excel, MS Outlook and Inventory software platforms
REQUIRED: Ability to effectively present information and respond to questions from managers, clients, customers, and other employees of the organization
Job Facts
SCHEDULE: Monday Friday from 8am - 5:00 pm; you will be required to be on call
Will require physical movement as listed in the job description
Benefits
Health, Dental, Vision, $50,000 Company Funded Life Policy (if enrolled in Health)
Short- and Long-Term Disability Insurance
Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
401K Plan with Company Match
Paid Holidays & Vacation
Technician Tool Loan Program up to $2,000
Safety Boot / Safety Prescription Glasses Allowances
Employee Discounts
Credit Union
Technician Career Development Program - Shop & Field Service Training
Safety
We require strict compliance with PPE (personal protective equipment) safety regulations.
We maintain compliance with all Federal, State and Local safety and company regulations.
All employees must follow all Company Health, Safety & Environmental (HSE) procedures.
Louisiana Cat is a drug-free workplace, including marijuana and THC products.
Additional Information
Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age (40 and over), national origin, disability, or status as a protected veteran. We proudly hire U.S. Veterans.
Louisiana Cat (Louisiana Machinery Co., LLC) uses E-Verify and complies with I-9 employment eligibility requirements of all new hires. Click here for your rights: click here for more information
Equal Employment Opportunity Know Your Rights: Workplace Discrimination is Illegal: click here for more information
Pay Transparency Nondiscrimination Provision: click here for more information
Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are drug-free workplaces and post-offer, pre-employment process includes background check, drug/alcohol screen, and if applicable for the role, pre-employment physical/fit for duty assessments.
#J-18808-Ljbffr