Customer Solutions Representative - Collector - Starting July 2026 - Remote - AR
Ally, Little Rock, AR, United States
Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work‑life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule
Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role’s specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity
Are you experienced in customer service and interested in helping customers reach financial well‑being? As a Customer Solutions Representative, you will proactively make outbound calls as well as handle inbound calls to efficiently assist customers with their auto loan accounts, providing exceptional service while resolving payment issues in a professional, empathetic, and highly productive manner.
We offer a strong brand reputation, competitive benefits, and thorough training in compliance, negotiation, and sales. You will gain valuable skills and contribute to a team that values professionalism and consistent, industry‑standard practices.
Compensation & Schedule
Compensation: $23/hr. + monthly incentives
Training class starts: July 6, 2026
Work schedule after training
8am – 5pm EST or 7am – 4pm CST (Monday through Friday)
9am – 6pm EST or 8am – 5pm CST (Monday through Friday)
12pm – 9pm EST or 11am – 8pm CST (one day per week)
8am – 12pm EST or 7am – 11am CST (one Saturday per month)
Location Requirements
Applicants must reside within 100 miles of one of the following locations.
Little Rock, AR – 17500 Chenal Parkway, Little Rock, AR 72223
Charlotte, NC – 601 South Tryon Street, Charlotte, NC 28202
Detroit, MI – 500 Woodward Avenue, Detroit, MI 48226
Dresher, PA – 200 Dryden Road, Dresher, PA 19025
Internet Requirements
High‑speed internet service required (minimum 25MB/s download, 50MB or greater preferred).
Test your speed at speedtest.com.
The Work Itself
Make outbound phone calls and handle incoming calls to meet required performance standards and metrics.
Contact Ally auto loan customers regarding late or missed payments.
Understand reasons for delinquency and negotiate payment arrangements.
Respond to customer inquiries via phone, workflow systems, and email.
Research and resolve account discrepancies.
Document all interactions clearly and accurately.
Maintain professionalism and accuracy while managing accounts.
Meet performance standards for call volume, delinquency, and customer satisfaction.
Identify and recommend solutions to avoid repossession losses.
Use computerized systems for tracking and troubleshooting.
Maintain strict confidentiality of customer information.
Adhere to all state and federal laws in handling accounts.
Minimum Qualifications
0 years of experience.
High school diploma or GED equivalent required.
Preferred Qualifications
Experience in financial services or a related industry preferred.
Associate or bachelor’s degree in business or related field may be used in lieu of experience.
Bilingual (Spanish) skills are a plus.
Excellent listening, verbal, and written communication skills.
Strong attention to detail and professional phone etiquette.
Sales, negotiation, and skip tracing skills preferred.
Proficiency with Microsoft Windows and internet‑based applications required.
Ability to multi‑task and meet key performance metrics.
Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to elevate unique collections cases to management.
Ability to work flexible hours, including weekends, holidays, and overtime as needed.
Benefits
Time Away: Program starts at 20 paid time off days plus 11 paid holidays and 8 hours of volunteer time off yearly (time off days proration based on start date). Program varies by full‑time or part‑time status.
Planning for the Future: industry‑leading 401(k) retirement savings plan with matching and company contributions, student loan pay‑downs, 529 educational savings assistance, tuition reimbursement, employee stock purchase plan, financial learning center and financial coach access.
Supporting your Health & Well‑being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short‑and long‑term disability, pre‑tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well‑being program.
Building a Family: adoption, surrogacy and fertility assistance, paid parental and caregiver leave, dependent day care FSA backup child and adult/elder care days and childcare discounts.
Work‑Life Integration: other benefits including Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.
Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
Full benefits information available at https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Company Overview
Ally Financial is a customer‑centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on “Doing it Right” and being a trusted financial‑services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Equal Opportunity Employment
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range
Base Pay Range : $47,840 – $54,080 USD
Incentive Compensation: This position is eligible to participate in a variable incentive plan.
#J-18808-Ljbffr
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work‑life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule
Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role’s specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity
Are you experienced in customer service and interested in helping customers reach financial well‑being? As a Customer Solutions Representative, you will proactively make outbound calls as well as handle inbound calls to efficiently assist customers with their auto loan accounts, providing exceptional service while resolving payment issues in a professional, empathetic, and highly productive manner.
We offer a strong brand reputation, competitive benefits, and thorough training in compliance, negotiation, and sales. You will gain valuable skills and contribute to a team that values professionalism and consistent, industry‑standard practices.
Compensation & Schedule
Compensation: $23/hr. + monthly incentives
Training class starts: July 6, 2026
Work schedule after training
8am – 5pm EST or 7am – 4pm CST (Monday through Friday)
9am – 6pm EST or 8am – 5pm CST (Monday through Friday)
12pm – 9pm EST or 11am – 8pm CST (one day per week)
8am – 12pm EST or 7am – 11am CST (one Saturday per month)
Location Requirements
Applicants must reside within 100 miles of one of the following locations.
Little Rock, AR – 17500 Chenal Parkway, Little Rock, AR 72223
Charlotte, NC – 601 South Tryon Street, Charlotte, NC 28202
Detroit, MI – 500 Woodward Avenue, Detroit, MI 48226
Dresher, PA – 200 Dryden Road, Dresher, PA 19025
Internet Requirements
High‑speed internet service required (minimum 25MB/s download, 50MB or greater preferred).
Test your speed at speedtest.com.
The Work Itself
Make outbound phone calls and handle incoming calls to meet required performance standards and metrics.
Contact Ally auto loan customers regarding late or missed payments.
Understand reasons for delinquency and negotiate payment arrangements.
Respond to customer inquiries via phone, workflow systems, and email.
Research and resolve account discrepancies.
Document all interactions clearly and accurately.
Maintain professionalism and accuracy while managing accounts.
Meet performance standards for call volume, delinquency, and customer satisfaction.
Identify and recommend solutions to avoid repossession losses.
Use computerized systems for tracking and troubleshooting.
Maintain strict confidentiality of customer information.
Adhere to all state and federal laws in handling accounts.
Minimum Qualifications
0 years of experience.
High school diploma or GED equivalent required.
Preferred Qualifications
Experience in financial services or a related industry preferred.
Associate or bachelor’s degree in business or related field may be used in lieu of experience.
Bilingual (Spanish) skills are a plus.
Excellent listening, verbal, and written communication skills.
Strong attention to detail and professional phone etiquette.
Sales, negotiation, and skip tracing skills preferred.
Proficiency with Microsoft Windows and internet‑based applications required.
Ability to multi‑task and meet key performance metrics.
Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to elevate unique collections cases to management.
Ability to work flexible hours, including weekends, holidays, and overtime as needed.
Benefits
Time Away: Program starts at 20 paid time off days plus 11 paid holidays and 8 hours of volunteer time off yearly (time off days proration based on start date). Program varies by full‑time or part‑time status.
Planning for the Future: industry‑leading 401(k) retirement savings plan with matching and company contributions, student loan pay‑downs, 529 educational savings assistance, tuition reimbursement, employee stock purchase plan, financial learning center and financial coach access.
Supporting your Health & Well‑being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short‑and long‑term disability, pre‑tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well‑being program.
Building a Family: adoption, surrogacy and fertility assistance, paid parental and caregiver leave, dependent day care FSA backup child and adult/elder care days and childcare discounts.
Work‑Life Integration: other benefits including Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.
Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
Full benefits information available at https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf
Company Overview
Ally Financial is a customer‑centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on “Doing it Right” and being a trusted financial‑services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Equal Opportunity Employment
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range
Base Pay Range : $47,840 – $54,080 USD
Incentive Compensation: This position is eligible to participate in a variable incentive plan.
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