ART/Transit Customer Service Rep - Asheville NC- Nights & Weekends $17.51 hr
RATP Dev USA, Asheville, NC, United States
Overview
Our Customer services representative are critical to the operations of our business. They are the lifeline between the client and our bus operators. Your ability to assess and respond with an immediate solution helps to maintain on time service and delivery.
Requirements
Minimum of two (2) years of general work experience, customer service experience.
Must be a minimum of 18 years of age.
Must have been a licensed driver for at least two (2) years.
Ability to work under time constraints and deadlines
Problem-solving and analytical abilities
Good computer skills
A Valid Identification
No criminal convictions or DWI, DUI, assault, or recent possession
Responsibilities
Collaborates with routing specialists and schedulers to optimize routes
Review and respond to all incoming calls, confirming all details with the client, and review the reservation two weeks out
Field incoming calls for the exact day requests, ensure availability, and examine possible route changes
Initiate all outbound calls to the city connect and access
Troubleshoot and resolve potential pick-up problems before they result in service issues
Ensure service on missed pick-ups by coordinating driver movement in the field
Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity
Other duties assigned by the operation staff
available nights and weekends
Education Requirement
High school diploma or GED
Benefits
Vacation
Sick time
Life & Accident Insurance
Medical, Dental, and Vision Insurance
Wellness Program
Retirement savings plan (401 K)
Pay: $17.51/ per hour
We are an equal opportunity employer and welcome diversity to our teams.
#J-18808-Ljbffr
Our Customer services representative are critical to the operations of our business. They are the lifeline between the client and our bus operators. Your ability to assess and respond with an immediate solution helps to maintain on time service and delivery.
Requirements
Minimum of two (2) years of general work experience, customer service experience.
Must be a minimum of 18 years of age.
Must have been a licensed driver for at least two (2) years.
Ability to work under time constraints and deadlines
Problem-solving and analytical abilities
Good computer skills
A Valid Identification
No criminal convictions or DWI, DUI, assault, or recent possession
Responsibilities
Collaborates with routing specialists and schedulers to optimize routes
Review and respond to all incoming calls, confirming all details with the client, and review the reservation two weeks out
Field incoming calls for the exact day requests, ensure availability, and examine possible route changes
Initiate all outbound calls to the city connect and access
Troubleshoot and resolve potential pick-up problems before they result in service issues
Ensure service on missed pick-ups by coordinating driver movement in the field
Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity
Other duties assigned by the operation staff
available nights and weekends
Education Requirement
High school diploma or GED
Benefits
Vacation
Sick time
Life & Accident Insurance
Medical, Dental, and Vision Insurance
Wellness Program
Retirement savings plan (401 K)
Pay: $17.51/ per hour
We are an equal opportunity employer and welcome diversity to our teams.
#J-18808-Ljbffr