ParaTransit - Dispatcher (Go Wake)
RATP Dev USA, Raleigh, NC, United States
Overview
Our dispatchers are critical to the operations of our business. They are the lifeline between the client and our bus operators. Your ability to assess and respond with an immediate solution helps to maintain on time service and delivery.
Responsibilities
Collaborates with routing specialists and schedulers to optimize routes
Dispatch drivers using information provided by the clients through the reservation department and the online reservation application
Review and respond to all incoming calls, confirming all details with the client; review reservation two weeks out
Discuss with the client availability to review online reservations
Field incoming calls for the exact day requests, ensure availability, and examine possible route changes
Initiate all outbound calls to the city connect and access
Troubleshoot and resolve potential pick-up problems before they result in service issues
Ensure service on missed pick-ups by coordinating driver movement in the field
Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity
Other duties assigned by the operation staff
Prefer Ecolane and/or ParaTransit Experience
Qualifications
Minimum of two (2) years of general work experience, including driving experience and customer service experience
Must be a minimum of 18 years of age
Must have been a licensed driver for at least two (2) years
Ability to work under time constraints and deadlines
Problem-solving, conflict resolutions and analytical abilities
Good computer skills
A Valid Driver's License
No criminal convictions or DWI, DUI, assault, or possession
Must be able to multi-task
Education
High school diploma or GED
Benefits
Vacation
Sick time
Life & Accident Insurance
Medical, Dental, and Vision Insurance
Wellness Program
Retirement savings plan (401 K)
Pay and Hours
Pay Rate: $19.50/HR
Hours: Flexibility required
Additional Information
Soldiers; if you are Army Reserve, Army National Guard or transitioning from Active Duty be sure to register today with the Army Pays Program at www.armypays.com
We are an Equal Opportunity Employer and Welcome Diversity to our Teams.
Skills
Customer Service; Dispatcher experience; Transit experience helpful
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Our dispatchers are critical to the operations of our business. They are the lifeline between the client and our bus operators. Your ability to assess and respond with an immediate solution helps to maintain on time service and delivery.
Responsibilities
Collaborates with routing specialists and schedulers to optimize routes
Dispatch drivers using information provided by the clients through the reservation department and the online reservation application
Review and respond to all incoming calls, confirming all details with the client; review reservation two weeks out
Discuss with the client availability to review online reservations
Field incoming calls for the exact day requests, ensure availability, and examine possible route changes
Initiate all outbound calls to the city connect and access
Troubleshoot and resolve potential pick-up problems before they result in service issues
Ensure service on missed pick-ups by coordinating driver movement in the field
Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity
Other duties assigned by the operation staff
Prefer Ecolane and/or ParaTransit Experience
Qualifications
Minimum of two (2) years of general work experience, including driving experience and customer service experience
Must be a minimum of 18 years of age
Must have been a licensed driver for at least two (2) years
Ability to work under time constraints and deadlines
Problem-solving, conflict resolutions and analytical abilities
Good computer skills
A Valid Driver's License
No criminal convictions or DWI, DUI, assault, or possession
Must be able to multi-task
Education
High school diploma or GED
Benefits
Vacation
Sick time
Life & Accident Insurance
Medical, Dental, and Vision Insurance
Wellness Program
Retirement savings plan (401 K)
Pay and Hours
Pay Rate: $19.50/HR
Hours: Flexibility required
Additional Information
Soldiers; if you are Army Reserve, Army National Guard or transitioning from Active Duty be sure to register today with the Army Pays Program at www.armypays.com
We are an Equal Opportunity Employer and Welcome Diversity to our Teams.
Skills
Customer Service; Dispatcher experience; Transit experience helpful
#J-18808-Ljbffr