SAP FSM (Field Service) SME
Delaware BeLux, Los Angeles, CA, United States
Overview
The SAP Utilities FSM Lead is responsible for designing, implementing, and optimizing SAP Field Service Management (FSM) solutions for utility organizations. This role ensures successful integration of field operations, dispatching, resource planning, and mobile workforce functionality with SAP back-end systems (ECC/S/4HANA). The FSM Lead works closely with business stakeholders, technical teams, and field personnel to deliver a seamless, efficient, and digital field service experience.
Responsibilities
Design, implement, and optimize SAP Field Service Management (FSM) solutions for utility organizations.
Ensure integration of field operations, dispatching, resource planning, and mobile workforce functionality with SAP back-end systems (ECC/S/4HANA).
Collaborate with business stakeholders and technical teams to deliver efficient and scalable field service processes.
Qualifications
Required
5+ years of SAP Utilities or Field Service experience.
FSM, Mirata Forms and SSAM experience.
Strong hands-on experience implementing SAP Field Service Management (FSM).
Deep understanding of SAP PM/CS, service orders, work management, and utility field operations.
Experience with mobile workforce processes, dispatching, and technician workflows.
Excellent communication skills and ability to lead workshops with technical and non-technical audiences.
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The SAP Utilities FSM Lead is responsible for designing, implementing, and optimizing SAP Field Service Management (FSM) solutions for utility organizations. This role ensures successful integration of field operations, dispatching, resource planning, and mobile workforce functionality with SAP back-end systems (ECC/S/4HANA). The FSM Lead works closely with business stakeholders, technical teams, and field personnel to deliver a seamless, efficient, and digital field service experience.
Responsibilities
Design, implement, and optimize SAP Field Service Management (FSM) solutions for utility organizations.
Ensure integration of field operations, dispatching, resource planning, and mobile workforce functionality with SAP back-end systems (ECC/S/4HANA).
Collaborate with business stakeholders and technical teams to deliver efficient and scalable field service processes.
Qualifications
Required
5+ years of SAP Utilities or Field Service experience.
FSM, Mirata Forms and SSAM experience.
Strong hands-on experience implementing SAP Field Service Management (FSM).
Deep understanding of SAP PM/CS, service orders, work management, and utility field operations.
Experience with mobile workforce processes, dispatching, and technician workflows.
Excellent communication skills and ability to lead workshops with technical and non-technical audiences.
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