Technical Support Specialist
Mainz Brady Group, Dallas, TX, United States
We are seeking a
Senior Technical Support Specialist
to support a critical enterprise platform responsible for
complex billing, scheduling workflows, and customer operations
in a highly regulated environment.
This role goes beyond traditional support—serving as a key contributor to
system reliability, change control, development, and DevOps execution . You’ll partner closely with engineering, infrastructure, and business teams to ensure accuracy, integrity, and scalability across the platform.
Key Responsibilities
Provide advanced production support, ensuring system stability, data integrity, and timely issue resolution
Support core platform capabilities including scheduling workflows, complex billing, and customer operations systems
Execute and support
change control processes
for code, integrations, and database updates
Troubleshoot issues across applications, APIs, databases, and system interfaces
Partner with development and business teams to define requirements and deliver enhancements
Contribute to
application development and API integrations
Support data integration pipelines (SSIS and interface monitoring)
Participate in full
SDLC (design, development, testing, deployment, support)
Drive
DevOps/DevSecOps practices , including CI/CD, automation, and monitoring
Maintain documentation, system controls, and audit readiness (e.g., SOX compliance)
Monitor performance and recommend improvements for scalability and reliability
Required Qualifications
5+ years in application support, software development, or technical support in complex environments
Strong experience with
C# and/or Java
Experience with
API development and integrations
Hands‑on experience with
SQL (T‑SQL/PL‑SQL) and SSIS
Experience with
integration platforms
(e.g., message brokers)
Strong understanding of
SDLC, change management, and release processes
Experience with
DevOps practices (CI/CD, automation)
Proven ability to troubleshoot complex, integrated systems
Preferred
Experience in regulated industries (utilities, energy, finance, etc.)
Exposure to billing, scheduling, or transactional systems
Experience with compliance frameworks (e.g., SOX)
Knowledge of system monitoring, performance tuning, and disaster recovery
What We’re Looking For
Detail‑oriented problem solver with a focus on
data accuracy and system integrity
A
hands‑on technical professional
who can both support and build solutions
Comfortable working within structured processes and compliance‑driven environments
Strong communicator who can collaborate across technical and business teams
#J-18808-Ljbffr
Senior Technical Support Specialist
to support a critical enterprise platform responsible for
complex billing, scheduling workflows, and customer operations
in a highly regulated environment.
This role goes beyond traditional support—serving as a key contributor to
system reliability, change control, development, and DevOps execution . You’ll partner closely with engineering, infrastructure, and business teams to ensure accuracy, integrity, and scalability across the platform.
Key Responsibilities
Provide advanced production support, ensuring system stability, data integrity, and timely issue resolution
Support core platform capabilities including scheduling workflows, complex billing, and customer operations systems
Execute and support
change control processes
for code, integrations, and database updates
Troubleshoot issues across applications, APIs, databases, and system interfaces
Partner with development and business teams to define requirements and deliver enhancements
Contribute to
application development and API integrations
Support data integration pipelines (SSIS and interface monitoring)
Participate in full
SDLC (design, development, testing, deployment, support)
Drive
DevOps/DevSecOps practices , including CI/CD, automation, and monitoring
Maintain documentation, system controls, and audit readiness (e.g., SOX compliance)
Monitor performance and recommend improvements for scalability and reliability
Required Qualifications
5+ years in application support, software development, or technical support in complex environments
Strong experience with
C# and/or Java
Experience with
API development and integrations
Hands‑on experience with
SQL (T‑SQL/PL‑SQL) and SSIS
Experience with
integration platforms
(e.g., message brokers)
Strong understanding of
SDLC, change management, and release processes
Experience with
DevOps practices (CI/CD, automation)
Proven ability to troubleshoot complex, integrated systems
Preferred
Experience in regulated industries (utilities, energy, finance, etc.)
Exposure to billing, scheduling, or transactional systems
Experience with compliance frameworks (e.g., SOX)
Knowledge of system monitoring, performance tuning, and disaster recovery
What We’re Looking For
Detail‑oriented problem solver with a focus on
data accuracy and system integrity
A
hands‑on technical professional
who can both support and build solutions
Comfortable working within structured processes and compliance‑driven environments
Strong communicator who can collaborate across technical and business teams
#J-18808-Ljbffr